HP Brio 8000, Supplementary Manual

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3 Getting Telephone Assistance
Before You Call Hewlett-Packard
12 English
Before You Call Hewlett-Packard
Before you call for help, make sure you go through the following
checklist:
❒
Read Chapter 2. You may find a solution to your problem there.
❒
Check the table below to see if you are entitled to free support.
❒
Make sure you have the details listed in Chapter 1 at hand when you
call. You may also be asked for the following details:
•
A list of devices that you or your HP-authorized reseller have added
to your computer.
•
A record of any information messages that you have received.
❒
Be in front of your computer when you call, with your computer
running and your manuals easily available.
Scope of Support
The following table indicates whether you are entitled to free support
or not.
Type of problem
Free
support
period
Support Options
Installing Windows 95 30 days from
the date of
purchase Per-incident fee-based service available
after 30 days.
Using Windows 95 not available HP PC Software Assist
1
support pack.
Refer to your HP-authorized reseller, or
software vendor.
Windows 3.11 and other
operating systems not available HP PC Software Assist
1
support pack.
Refer to your HP-authorized reseller, or
software vendor.
ussegs.bk : usegsup3.fb4 Page 12 Monday, June 16, 1997 2:02 PM