HP BL2x220c - ProLiant - G5 Server A User Manual Download Page 67

Page: 67 / 92

Troubleshooting 67

OS boot problems flowchart

There are two ways to use SmartStart when diagnosing OS boot problems on a server blade:

•

Use iLO to attach virtual devices remotely to mount the SmartStart CD on the server blade.

•

Use an HP c-Class Blade SUV Cable and drive to connect to the server blade, and then restart the
server blade.

Symptoms:

•

Server does not boot a previously installed OS

Summary of Contents for BL2x220c - ProLiant - G5 Server A

Page 1: ...HP ProLiant BL2x220c Generation 5 Server Blade User Guide Part Number 468227 001 March 2008 First Edition ...

Page 2: ...ined herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server is a trademark of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries AMD Athlon is a trademark of Advanced Micro Devices Audience assumptions This document is for the person ...

Page 3: ...ew 17 Installing an HP BladeSystem c Class enclosure 17 Installing server blade options 17 Installing interconnect modules 17 Interconnect bay numbering and device mapping 18 Connecting to the network 19 Installing a server blade 19 Completing the configuration 20 Hardware options installation 21 Introduction 21 Hard drive option 21 Memory option 23 Advanced ECC memory 23 DIMM installation guideli...

Page 4: ...HP Insight Control Environment Suites 50 USB support and functionality 51 Diagnostic tools 51 HP Insight Diagnostics 51 HP Insight Diagnostics survey functionality 52 Integrated Management Log 52 ROMPaq disaster recovery 52 Keeping the system current 54 Drivers 54 Operating system version support 54 ProLiant Support Packs 54 HP Smart Update Manager 54 System Online ROM flash component utility 55 C...

Page 5: ...ry notice 75 Disposal of waste equipment by users in private households in the European Union 75 Japanese notice 76 BSMI notice 76 Korean notice 77 Laser compliance 77 Battery replacement notice 77 Taiwan battery recycling notice 78 Electrostatic discharge 79 Preventing electrostatic discharge 79 Grounding methods to prevent electrostatic discharge 79 Specifications 80 Environmental specifications...

Page 6: ...rver B serial label pull tab 3 Server B HP c Class Blade SUV Cable connector 4 Server blade handle 5 Server A HP c Class Blade SUV Cable connector 6 Server A serial label pull tab 7 Server A Power On Standby button The SUV connector and the HP c Class Blade SUV Cable are for some server blade configuration and diagnostic procedures ...

Page 7: ...th LED Green Normal Amber Degraded condition Red Critical condition 4 Server B NIC link and activity LED Green Network linked Green flashing Network activity Off No link or activity 5 Server A NIC link and activity LED Green Network linked Green flashing Network activity Off No link or activity 6 Server A health LED Green Normal Flashing Booting Amber Degraded condition Red Critical condition 7 Se...

Page 8: ...uding the operating system installed on the server blade System board components Server A system board components Item Description 1 Internal USB connector 2 Hard drive connector 3 Processor socket 1 populated 4 Processor socket 2 5 Server A serial number label 6 Signal connector 7 Enclosure connector 8 System maintenance switch 9 Mezzanine connector 1 10 Mezzanine connector 2 11 System battery 12...

Page 9: ...r 2 Processor socket 2 3 Processor socket 1 populated 4 System maintenance switch 5 System battery 6 Signal connector 7 Server B serial number label 8 DIMM slots 9 Internal USB connector DIMM slot numbering For installation guidelines and population order see Memory options Memory option on page 23 ...

Page 10: ...ts Mezzanine connector definitions Item PCIe support Server support Mezzanine connector 1 x8 Type I mezzanine card only Server A only Mezzanine connector 2 x8 Type 1 mezzanine card only Server B only A PCIe x8 mezzanine connector supports x16 cards at up to x8 speeds ...

Page 11: ...sition the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur Access components CAUTION The jackscrews control the unseating and seating of critical system connectors Failure to use the jackscrews to remove and install the server...

Page 12: ...ion 1 Server blade For connecting to the SUV connector on the server blade front panel 2 Video For connecting a video monitor 3 USB For connecting up to two USB devices 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures ...

Page 13: ...rd Administrator configuration use one of the following methods to power down the server blade Use the virtual power button selection through iLO 2 for both server A and server B This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode Press and release the server A and server B Power On Standby buttons This method initiates a contro...

Page 14: ...fore touching them CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Access the internal server components To access internal server components remove server B assembly from server A assembly WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal...

Page 15: ...jackscrew 1 counterclockwise until the threads are fully disengaged CAUTION To prevent damage to the server blade do not apply pressure to the enclosure connector 8 Lift server B assembly from server A assembly and then place it on the work surface with the system board facing up Install server B assembly For access component identification see Access components on page 11 1 Extend the server B se...

Page 16: ...cal system connectors Failure to use the jackscrews to remove and install the server B assembly can cause the system boards to fail 5 Engage the threads on jackscrew 1 and tighten six turns clockwise 6 Engage the threads on jackscrew 2 and tighten fully 7 Tighten jackscrew 1 fully ...

Page 17: ...t current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations Documentation CD that ships with the enclosure HP Business Support Center website http www hp com support HP Technical Documentation website http docs hp com Installing server blade optio...

Page 18: ...connections for specific signals install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals Server blade signal c7000 interconnect bay c3000 interconnect bay Interconnect bay labels Server A NIC 1 Embedded 1 1 Server A NIC 2 Embedded 3 2 Server A mezzanine 5 and 6 3 and 4 Server B NIC 1 Embedded 2 1 ...

Page 19: ... BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network Two types of interconnect modules are available for HP BladeSystem c Class enclosures Pass thru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconn...

Page 20: ... 2 Remove the enclosure connector cover 3 Install the server blade Completing the configuration To complete the server blade and HP BladeSystem configuration see the overview card that ships with the enclosure ...

Page 21: ...touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hard drive option Each server supports one internal SATA drive WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To ...

Page 22: ...Hardware options installation 22 5 Remove the four screws from the hard drive carrier 6 Install the hard drive in the carrier ...

Page 23: ...mory Advanced ECC memory is the default memory protection mode for this server blade In Advanced ECC the server blade is protected against correctable memory errors The server blade provides notification if the level of correctable errors exceeds a pre defined threshold rate The server blade does not fail because of correctable memory errors Advanced ECC provides additional protection over Standar...

Page 24: ... to Advanced ECC To select a mode use RBSU HP ROM Based Setup Utility on page 45 Installing DIMMs To install the component 1 Power down the server blade on page 13 2 Remove the server blade on page 14 3 Access the internal server components on page 14 4 Open the DIMM slot latches IMPORTANT Always install memory in pairs of two identical DIMMs 5 Install the DIMM 6 Install the server B assembly Inst...

Page 25: ...Liant BL2x220c Generation 5 Server Blade Installation Instructions that ship with the server blade To install the component 1 Power down the server blade on page 13 2 Remove the server blade on page 14 3 Access the internal server components on page 14 4 Remove the mezzanine connector cover CAUTION To prevent damage to the server blade apply pressure over the mezzanine connector when installing th...

Page 26: ...on page 19 Cache module battery option To install the component 1 Power down the server blade on page 13 2 Remove the server blade on page 14 3 Access the internal server components on page 14 4 Remove the server A USB key if installed 5 Remove the hard drive carrier Retain the component for future use 6 Install the lower cache battery in the battery tray ...

Page 27: ...Hardware options installation 27 7 Install the upper cache battery in the battery tray 8 Connect the cables to the battery packs ...

Page 28: ...eatsink blank CAUTION Route the cable so that it does not become pinched when the system board is installed o If a processor and heatsink are installed in processor socket 2 then remove the server A system board assembly route the cables between the heatsink and the system board and install the system board assembly 11 Install the cable clips 12 Route both cables around the edge of processor socke...

Page 29: ...e near the signal connector 15 Install the lower mezzanine card The cables must lie flat between the mezzanine card and the system board For more information see the installation instructions that ship with the mezzanine cards 16 Connect the cable from the lower battery to the lower cache module 17 Install the upper mezzanine card 18 Connect the cable from the upper battery to the upper cache modu...

Page 30: ...AUTION To avoid damage to the system board Do not touch the processor socket contacts Always install the processor socket cover after removing the processor from the socket Do not tilt or slide the processor when lowering the processor into the socket CAUTION To avoid damage to the processor Handle the processor only by the edges Do not touch the bottom of the processor especially the contact area...

Page 31: ...be populated If processor socket 1 is empty the server blade does not power up IMPORTANT If upgrading processor speed or adding additional processors update the system ROM before installing the processor NOTE Do not discard the processor protective cover Always install the processor protective cover if the processor is removed from the socket To install the component 1 Power down the server blade ...

Page 32: ...nstallation 32 5 Open the processor retaining latch and the processor socket retaining bracket 6 Remove the processor socket protective cover IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 33: ...options installation 33 7 If the processor has separated from the installation tool carefully re insert the processor in the tool 8 Align the processor installation tool with the socket and install the processor ...

Page 34: ... 34 9 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool 10 Close the processor socket retaining bracket and the processor retaining latch ...

Page 35: ...NT When installing the heatsink align the guide pins on the processor retention bracket with the alignment holes in the heatsink 12 Install the heatsink CAUTION Route the cache module battery cables so that they do not become pinched when the server B assembly is installed 13 Install the server B assembly Install server B assembly on page 15 14 Install the server blade Installing a server blade on...

Page 36: ...USB diskette drive Numerous configurations are possible This section offers two possible configurations For more information see USB support and functionality on page 51 Accessing a server blade with local KVM For this configuration a USB hub is not necessary To connect additional devices use a USB hub CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons...

Page 37: ... server blade The USB hub provides additional connections Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette 1 Connect the SUV cable to either the server A or server B SUV connector For SUV connector locations see Front panel components on page 6 2 Connect the video connector to a monitor 3 Connect a USB h...

Page 38: ...Cabling 38 o USB diskette Item Description 1 Monitor 2 USB mouse 3 HP c Class Blade SUV Cable 4 Server blade 5 USB hub 6 USB keyboard 7 USB CD DVD ROM drive or diskette drive BBWC battery cabling ...

Page 39: ... see the HP website http h18000 www1 hp com products servers linux documentation html HP BladeSystem c Class Advanced management iLO 2 is a standard component of ProLiant c Class server blades that provides server health and remote server blade manageability Its features are accessed from a network client device using a supported web browser In addition to other features iLO 2 provides keyboard mo...

Page 40: ...eature enables a user to configure a server blade and install an OS over a network Deployment overview When a PXE enabled target server blade boots it obtains an IP address from a DHCP server The target server blade obtains the name of the NBP from the appropriate boot server Then the target server blade uses TFTP to download the NBP from the boot server and executes the image IMPORTANT To connect...

Page 41: ...HP website http java sun com products archive index html DHCP server IP address assignment o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium or Pentium II 200 MHz or faster processor o 64 MB of RAM o 64 MB of free hard drive space o 10 Mb s network adapter PXE deployment server storing boot images o AMD Athlon XP processor 700 MHz or greater recommen...

Page 42: ...ding the OS installed on the server blade HP recommends using one of the following methods for PXE deployment HP ProLiant Essentials RDP HP ProLiant Essentials Rapid Deployment Pack on page 42 SmartStart Scripting Toolkit on page 43 HP ProLiant Essentials Rapid Deployment Pack NOTE To deploy server blades in an existing server blade enclosure always use the most recent version of RDP available at ...

Page 43: ... install the OS After the OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for CD ROM deployment iLO virtual CD RO...

Page 44: ...twork This method implies a deployment infrastructure that may include an administrator workstation PXE server Microsoft Windows file share or a Linux file share For more information refer to Deployment infrastructure on page 40 Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ...

Page 45: ...so compatible with certain third party SAN products For more information refer to the documentation that ships with the FCA option For optimal SAN connectivity observe the following guidelines The FCA option is installed correctly in the server blade Refer to the documentation that ships with the FCA option An FC compatible interconnect is installed in the enclosure Refer to the documentation that...

Page 46: ...er operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORC...

Page 47: ...ire a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Re entering the server serial number and product ID All references to the term server apply to server A and server B independently For the server serial number locations see System board components ...

Page 48: ...ore information about the ROMPaq utility see the HP website http www hp com go support Integrated Lights Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of...

Page 49: ...t errors eliminating the need for manual redeployment of these elements on the new server During the migration process the software automatically loads new drivers required for boot on the destination server The wizard based user interface simplifies the migration process and requires little experience or training For more information about the SMP P2P see the HP website http www hp com go p2p HP ...

Page 50: ...ssentials Vulnerability and Patch Management Pack User Guide or the HP website http www hp com HP Insight Control Environment Suites HP Insight Control Environment and Insight Control Environment for BladeSystem are integrated suites of software that simplify the management of HP infrastructures The HP Insight Control Environment suites are licensing options for HP infrastructure management softwa...

Page 51: ...nector is available for use with security key devices and USB drive keys This solution provides for use of a permanent USB key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data External USB functionality HP provides external USB support to enable local connection of USB devices for server blade administration configuration ...

Page 52: ... installation or it can be installed through the HP PSP ProLiant Support Packs on page 54 NOTE The current version of SmartStart provides the memory spare part numbers for the server blade To download the latest version see the HP website http www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1...

Page 53: ...ROMPaq diskette 8 Power up the server blade Manual ROMPaq disaster recovery 1 Create a ROMPaq diskette using the Autorun Menu on the SmartStart CD 2 Power down the server blade on page 13 3 Insert the ROMPaq diskette 4 Set S1 S4 S5 and S6 of the system maintenance switch to On System board components on page 8 5 Power up the server blade o If the diskette is valid the server blade generates one lo...

Page 54: ...lling or updating device drivers Operating system version support Refer to the operating system support matrix http www hp com go supportos ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html HP Smart Update Manager The HP Smart Upd...

Page 55: ...e deployment and operating system tools Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website http www hp com support Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to ...

Page 56: ... Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps WARNING To avoid potent...

Page 57: ... risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted th...

Page 58: ...d you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 51 and use the survey page to view...

Page 59: ...er cords are securely connected Be sure all cables are properly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each d...

Page 60: ... problems flowchart on page 67 Server fault indications flowchart on page 69 Start diagnosis flowchart Use the following flowchart to start the diagnostic process Item Refer to 1 General diagnosis flowchart on page 61 2 Power on problems flowchart Server blade power on problems flowchart on page 63 3 POST problems flowchart on page 65 4 OS boot problems flowchart on page 67 5 Server fault indicati...

Page 61: ...owchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 58 2 Loose connections on page 59 3 Service notifications on page 59 ...

Page 62: ...tation CD or the HP website http www hp com go bladesystem documentation 7 Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware...

Page 63: ...Troubleshooting 63 Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 64: ...se or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item See 1 Component identification on page 6 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website http www hp com se...

Page 65: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 66: ...ebsite http www hp com support 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation 7 Server information you need in the HP ProLiant Servers Troubleshootin...

Page 67: ...osing OS boot problems on a server blade Use iLO to attach virtual devices remotely to mount the SmartStart CD on the server blade Use an HP c Class Blade SUV Cable and drive to connect to the server blade and then restart the server blade Symptoms Server does not boot a previously installed OS ...

Page 68: ...ntation CD or on the HP website http www hp com support Controller documentation 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support...

Page 69: ...t problems flowchart on page 67 Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber ...

Page 70: ...uide located on the Documentation CD or on the HP website http www hp com support 3 Component identification on page 6 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server blade power on problems flowchart on page 63 6 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Mai...

Page 71: ...r messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 72: ...To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 13 2 Remove the server blade on page 14 3 Access th...

Page 73: ...ample personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the la...

Page 74: ...s Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 F...

Page 75: ...uct complies with the following EU Directives Low Voltage Directive 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking place...

Page 76: ...cling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your house...

Page 77: ...djustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser device other than th...

Page 78: ...y packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice T...

Page 79: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 80: ...itude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Upper operating limit is 3 048m 10 000 ft or 70 Kpa 10 1 psia Upper non operating limit is 9 144 m 30 000 ft or 30 3 KPa 4 4 psia Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Serv...

Page 81: ...HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http ...

Page 82: ...oduits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de p...

Page 83: ...segna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa...

Page 84: ... a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico HP o los proveedores o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que ...

Page 85: ...In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden...

Page 86: ...ido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário...

Page 87: ...Technical support 87 ...

Page 88: ...Technical support 88 ...

Page 89: ...y BBWC battery backed write cache CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol FC Fibre Channel iLO 2 Integrated Lights Out 2 IML Integrated Management Log NBP Network Bootstrap Program ORCA Option ROM Configuration for Arrays POST Power On Self Test PXE Preboot Execution Environment ...

Page 90: ...Acronyms and abbreviations 90 RBSU ROM Based Setup Utility SATA serial ATA SIM Systems Insight Manager UID unit identification USB universal serial bus VCA Version Control Agent ...

Page 91: ...MM slot locations 9 10 DIMM slots 9 10 documentation 45 E electrostatic discharge 79 error messages 71 European Union notice 75 F features 6 Federal Communications Commission FCC notice 73 74 flowcharts 59 60 61 63 65 67 69 front panel components 6 front panel LEDs 7 G general diagnosis flowchart 61 grounding methods 79 H hard drives 21 hard drives installing 21 hardware options 21 hardware option...

Page 92: ...server blade 14 required information 81 resources 45 ROM updating 55 ROM Based Setup Utility RBSU 45 ROMPaq utility 48 S safety considerations 57 scripted installation 43 serial number 47 series number 73 server fault indications flowchart 69 server features and options 21 service notifications 59 SmartStart Scripting Toolkit 43 specifications 80 specifications environmental 80 specifications serv...

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