HP A3542A, User Manual

Page: 32 / 44

3-4 A3542A DDS-3 Tape Drive User’s Guide
Troubleshooting
The first indication of a problem with the tape drive will probably be in the form a message from the
application using the tape drive. If a problem occurs, check the tape drive’s status LEDs.
Condition Probable Cause Action
No LEDs on No tape in drive. Insert a tape in the drive.
No power to drive. Be sure the system is powered on.
Tape LED is steady green Indicates normal activity. A tape
cartridge is loaded and the drive is on
line. None.
Tape LED is flashing
green Indicates loading, unloading, reading,
writing, or performing a self-test. None.
Clean/Attention LED is
flashing amber Caution condition. The tape drive
heads may require cleaning or the
cartridge is nearing the end of its
useful life. Clean the tape drive heads and try the
operation again. If the Clean/
Attention LED is still on, try writing
to and reading from a new tape
cartridge. If the signal reappears with
the new cartridge, repeat the process.
If the condition persists, call your HP
service representative.
If the condition clears up, then the
first tape is suspect. If the data on that
tape is critical, attempt to recover the
data. If the data is unrecoverable, call
HP for help.
Clean/Attention LED is
steady amber Fault condition. The tape cartridge
may be damaged or incorrectly
loaded. The drive may have failed its
self-test. Eject the tape cartridge. Reload the
tape cartridge and try again. If the
message appears again, try the
operation again with a new tape
cartridge.
If this condition persists, the drive
indicates a hardware fault and should
be replaced.