QuickSpecs
HPE Ethernet 10Gb 2-port 570M Adapter
Service and Support
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3-Year HPE 24x7 4 hour Response, Proactive Care or Critical Advantage
Helps optimize your systems and delivers high levels of application availability through proactive service
management and advanced technical response. A skilled Technical Manager will own your query or issue end
to end until resolved, delivering a single point of contact for you.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA3-2140ENW.pdf
OR
3-Year HPE 6-hour Onsite Call-to-Repair, HPE Collaborative Support
Offers customers a single point of contact for server problem diagnosis, hardware problem resolution to
return the hardware in operating condition within 6 hours of the initial service request to the HPE Global
Solution Center, and basic software problem diagnosis, fault isolation, and resolution if available to Hewlett
Packard Enterprise. In case, the issue is with Hewlett Packard Enterprise or supported third-party software
product and cannot be resolved by applying known fixes, Hewlett Packard Enterprise will contact the third-
party vendor and create a problem incident on your behalf.
HPE Proactive Select Service
Provides a flexible way to purchase Hewlett Packard Enterprise best-in-class consultancy and technical
services. You can buy Proactive Select Service Credits when you purchase your hardware and then use the
credits over the next 12 months.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN.pdf
Insight Remote
Support
Provides 24 X 7 remote monitoring, proactive notifications, and problem resolution. Learn more
http://www.hp.com/go/insightremotesupport
HPE Support Center
Personalized online support portal with access to information, tools and experts to support Hewlett Packard
Enterprise business products. Submit support cases online, chat with Hewlett Packard Enterprise experts,
access support resources or collaborate with peers. Learn more
http://www.hp.com/go/hpsc
The HPE Support Center Mobile App* allows you to resolve issues yourself or quickly connect to an agent for
live support. Now, you can get access to personalized IT support anywhere, anytime.
HPE Insight Remote Support and HPE Support Center are available at no additional cost with a Hewlett
Packard Enterprise warranty, HPE Care Pack or Hewlett Packard Enterprise contractual support agreement.
*The HPE Support Center Mobile App is subject to local availability.
Parts and materials
Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to
maintain the covered hardware product in operating condition, including parts and materials for available and
recommended engineering improvements. Supplies and consumable parts will not be provided as part of this
service; standard warranty terms and conditions apply. Parts and components that have exceeded their
maximum supported lifetime and/or the maximum usage limitations as set forth in the manufacturer's
operating manual or the technical product data sheet will not be provided, repaired or replaced as part of this
service.
Warranty / Service
For ProLiant servers and storage systems, this service covers HPE-branded hardware options qualified for the
