HP 54.61 cm/21.5-inch User Manual Download Page 20 | Manualshive

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HP 54.61 cm/21.5-inch User Manual Download Page 20

3 Support and troubleshooting 15

2. Press the Function buttons on the bottom of the front bezel that display up and down arrow

icons to properly adjust the position of the image in the display area of the monitor. The
Horizontal Position shifts the image left or right; the Vertical Position shifts the image up and
down.

Button lockouts

Holding down the Power button or Menu button for ten seconds will lock out the functionality of that

button. You can restore the functionality by holding the button down again for ten seconds. This

functionality is only available when the monitor is powered on, displaying an active signal, and the OSD

is not active.

Product support

For additional information on using your monitor, go to http://www.hp.com/support. Select

Find your

Product

, and then follow the on-screen directions.

Here you can:
• Chat online with an HP technician

NOTE:

When support chat is not available in a particular language, it is available in English.

• Locate an HP service center

Preparing to call technical support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call

technical support. Have the following information available when you call:
•  Monitor model number
•  Monitor serial number
•  Purchase date on invoice
•  Conditions under which the problem occurred
•  Error messages received
•  Hardware configuration
•  Name and version of the hardware and software you are using

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Summary of Contents for 54.61 cm/21.5-inch

Page 1: ...User Guide ...

Page 2: ...s warranty statements accompa nying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Product notice This guide describes features that are common to most mod els To access the latest user guide go to http www hp com support and select your country Select Find y...

Page 3: ...on that if not avoided could result in death or serious injury CAUTION Indicates a hazardous situation that if not avoided could result in minor or moderate injury NOTE Contains additional information to emphasize or supplement important points of the main text TIP Provides helpful hints for completing a task This product incorporates HDMI technology Select Models ...

Page 4: ...rols 4 Setting up the monitor 5 Installing the monitor stand 5 Connecting the cables 5 Adjusting the monitor 7 Turning on the monitor 8 HP Watermark and Image Retention Policy 9 Installing a security cable 9 2 Using the Monitor 10 Downloading the monitor drivers 10 Using the On Screen Display OSD menu 10 Assigning the Function buttons 11 Adjusting to Low Blue Light Mode 11 Using Auto Sleep Mode 11...

Page 5: ...ating the serial number and product number 16 4 Maintaining the monitor 17 Maintenance guidelines 17 Cleaning the monitor 17 Shipping the monitor 17 A Technical specifications 18 54 61 cm 21 5 inch model 18 60 47 cm 23 8 inch model 18 Preset display resolutions 19 54 61 cm 21 5 inch model 19 60 47 cm 23 8 inch model 19 Entering user modes 20 Energy saver feature 20 B Accessibility 21 Supported ass...

Page 6: ...a monitor printer scanner to some form of surge protection device such as a power strip or Uninterruptible Power Supply UPS Not all power strips provide surge protection the power strips must be specifically labeled as having this ability Use a power strip whose manufacturer offers a Damage Replacement Policy so you can replace the equipment if surge protection fails Use the appropriate and correc...

Page 7: ...e to side Tilt capability VGA video input DVI digital signal Select Models HDMI High Definition Multimedia Interface video input Select Models Plug and play capability if supported by your operating system Security cable slot provision on rear of monitor for optional security cable On Screen Display OSD adjustments in several languages for easy setup and screen optimization HDCP High Bandwidth Dig...

Page 8: ...r connects the HDMI cable to the monitor Select Models 2 VGA connector Connects the VGA cable to the monitor 3 Power connector Connects the power cable to the monitor 60 47 cm 23 8 inch model 1 2 3 4 Component Function 1 Power connector Connects the power cable to the monitor 2 HDMI connector Connects the HDMI cable to the monitor 3 DVI connector Connects the DVI cable to the monitor 4 VGA connect...

Page 9: ...the OSD menu is on press to navigate backward through the OSD menu and decrease adjustment levels 3 Plus If the OSD menu is on press to navigate forward through the OSD menu and increase adjustment levels 4 Exit If the OSD menu is on press to save any changes made and exit the OSD menu 5 Power Turns the monitor on or off NOTE Button 2 to 4 can be assign different function by user NOTE To view an O...

Page 10: ...necting the cables NOTE The monitor ships with select cables Not all cables shown in this section are included with the monitor 1 Place the monitor in a convenient well ventilated location near the computer 2 Connect a video cable NOTE The monitor will automatically determine which inputs have valid video signals The inputs can be selected by pressing the Menu button to access the On Screen Displa...

Page 11: ... and the other end to a DVI connector on the source device Select Models or NOTE Connector locations may vary Connect one end of an HDMI cable to the HDMI connector on the rear of the monitor and the other end to a HDMI connector on the source device Select Models or NOTE Connector locations may vary ...

Page 12: ...earthed AC outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the AC outlet For your safety do not place anything on power cords or cables Arrange them so that no one may accidentally step on or trip over them Do not pull on a cord or cable When unplugging the power cord from the AC outlet grasp the cord by the plug NOTE Connector lo...

Page 13: ...n the monitor is not covered under the HP warranty NOTE If pressing the Power button has no effect the Power Button Lockout feature may be enabled To disable this feature press and hold the monitor Power button for 10 seconds NOTE You can disable the power LED in the OSD menu Press the Menu button on the bottom of the monitor and then select Power Control Power LED Off When the monitor is powered ...

Page 14: ...f applications may include camera surveillance video games marketing logos and templates that are displayed on the screen for a prolonged period of time Static images may cause image retention damage that could look like stains or watermarks on the monitor s screen Monitors in use for 24 hours per day that result in image retention damage are not covered under the HP warranty To avoid image retent...

Page 15: ...nt bezel to activate the buttons and then press the Menu button to open the OSD 3 Use the three Function buttons to navigate select and adjust the menu choices The button labels are variable depending on the menu or submenu that is active The following table lists the menu selections in the OSD menu Main Menu Description Brightness Adjusts the brightness level of the screen Contrast Adjusts the sc...

Page 16: ...rt Guide provided with your user guide It describes proper workstation setup posture health and work habits for computer users The Safety Comfort Guide also provides important electrical and mechanical safety information The Safety Comfort Guide also available on the web at http www hp com ergo Using Auto Sleep Mode The monitor supports an OSD On Screen Display menu option called Auto Sleep Mode t...

Page 17: ...w Open the OSD menu and select Brightness to adjust the brightness scale as needed Check Video Cable is displayed on screen Monitor video cable is disconnected Connect the appropriate video signal cable between the computer and monitor Be sure that the computer power is off while you connect the video cable Input Signal Out of Range is displayed on screen Video resolution and or refresh rate are s...

Page 18: ... using an input other than VGA If the monitor is using a VGA analog input this procedure can correct the following image quality conditions Fuzzy or unclear focus Ghosting streaking or shadowing effects Faint vertical bars Thin horizontal scrolling lines An off center picture To use the auto adjustment feature 1 Allow the monitor to warm up for 20 minutes before adjusting 2 Press the Menu button a...

Page 19: ...store the factory settings select Yes from the Factory Reset menu in the on screen display To eliminate vertical bars Clock 1 Press the Menu button on the bottom of the front bezel to open the OSD menu and then select Image Control Clock and Phase 2 Use the Function buttons on the bottom of the monitor front bezel that display up and down arrow icons to eliminate vertical bars Press the buttons sl...

Page 20: ...ying an active signal and the OSD is not active Product support For additional information on using your monitor go to http www hp com support Select Find your Product and then follow the on screen directions Here you can Chat online with an HP technician NOTE When support chat is not available in a particular language it is available in English Locate an HP service center Preparing to call techni...

Page 21: ...umber and product number The serial number and product number are located on a label on the back of the display You may need these numbers when contacting HP about the monitor model NOTE You may need to partially pivot the display head to read the label or ...

Page 22: ...et slots or other openings Keep the monitor in a well ventilated area away from excessive light heat or moisture When removing the monitor stand you must lay the monitor facedown on a soft area to prevent it from getting scratched defaced or broken Cleaning the monitor 1 Turn off the monitor and disconnect power from the computer by unplugging the power cord from the AC outlet 2 Dust the monitor b...

Page 23: ...c Resolution 1920 x 1080 Optimum Graphic Resolution 1920 x 1080 Environmental Requirements Temperature Operating Temperature Storage Temperature 5 to 35 C 20 to 60 C 41 to 95 F 4 to 140 F Power Source 100 240 VAC 50 60 Hz Input Terminal VGA connector DVI D connector Select Models HDMI connector Select Models 60 47 cm 23 8 inch model Display Type 60 47 cm wide screen ADS 23 8 inch wide screen Viewa...

Page 24: ...469 70 087 3 800 600 37 879 60 317 4 1024 768 48 363 60 004 5 1280 720 45 000 60 000 6 1280 800 49 702 59 810 7 1280 1024 63 981 60 020 8 1440 900 55 935 59 887 9 1600 900 60 000 60 000 10 1680 1050 65 290 59 954 11 1920 1080 67 500 60 000 60 47 cm 23 8 inch model Preset Pixel FormatHorz Horz Freq kHz Vert Freq Hz 1 640 480 31 469 59 940 2 720 400 31 469 70 087 3 800 600 37 879 60 317 4 1024 768 4...

Page 25: ...or detects the absence of either the horizontal sync signal or the vertical sync signal Upon detecting the absence of these signals the monitor screen is blanked the backlight is turned off and the power light is turned amber When the monitor is in the reduced power state the monitor will utilize 0 5 watts of power There is a brief warm up period before the monitor will return to its normal operat...

Page 26: ...e information about assistive features NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you ple...

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