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HP 470 17 inch G9 Notebook PC, Maintenance And Service Manual

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HP 470 17 inch G9 Notebook PC Maintenance And Service Manual Download Page 49

3.

If you need to remove the fan insert, remove the three Phillips M2.0 × 4.0 screws (1) that secure the insert 

to the computer, and then remove the insert from the computer (2).

Remove the fan assembly from discrete models:

1.

Remove the six Phillips M2.0 × 4.0 screws (1) that secure the fan assembly to the computer.

Fan

43

Summary of Contents for 470 17 inch G9 Notebook PC

Page 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Page 2: ...in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2022 Document Part Number N24827 001 Product notice This guide describes features that are common to most models Some features may not be availab...

Page 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Page 4: ...sembly subcomponents 18 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Drive handling 21 Electrostatic discharge information 22 Generating static electricity 22 Preventing electrostatic damage to equipment 23 Personal grounding methods and equipment 23 Grounding the work a...

Page 5: ... 58 Restoring factory settings in Computer Setup 58 Updating the BIOS 59 Determining the BIOS version 59 Preparing for a BIOS update 59 Downloading a BIOS update 60 Installing a BIOS update 60 Changing the boot order using the f9 prompt 60 TPM BIOS settings select products only 61 Using HP Sure Start select products only 61 7 Backing up restoring and recovering 62 Backing up information and creati...

Page 6: ... PC Hardware Diagnostics UEFI 67 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 68 Downloading the latest HP PC Hardware Diagnostics UEFI version 68 Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only 68 Using Remote HP PC Hardware Diagnostics UEFI settings select products only 68 Downloading Remote HP PC Hardware Diagnostics UEFI 69 Downloa...

Page 7: ...h Intel Turbo Boost Technology 10 MB cache 6 cores Graphics Internal graphics Intel Iris Xe Graphics i7 i5 processors Intel UHD Graphics i3 processor Discrete graphics NVIDIA GeForce MX550 with 2048 MB of dedicated graphics memory Display 43 9 cm 17 3 in LED antiglare Full high definition FHD 1920 1080 UWVA 45 NTSC 250 nits eDP 1 2 without PSR FHD UWVA 72 NTSC 300 nits eDP 1 4 PSR2 60 Hz FHD UWVA ...

Page 8: ... indicator LED USB2 0 HD BSI sensor f2 0 720p by 30 frames per second Dual array digital microphone with appropriate software beam forming echo cancellation and noise suppression Dual speakers Supports Cortana far field Supports Alexa Wireless Wireless Local Area Network WLAN Realtek 8852BE Wi Fi 6 Bluetooth 5 2 WLAN Realtek 802 11b g n a ac 2 2 MU MIMO supported and Bluetooth 5 Compatible with Mi...

Page 9: ...Power cord C5 1 0 m 3 3 ft conventional for use worldwide except for Japan C5 1 0 m 3 3 ft sticker with plug adapter for use in Japan Security Trusted Platform Module fTPM 2 0 Fingerprint reader select products only Operating system Windows 11 Home 64 Windows 11 Home 64 Advanced Windows 11 Home 64 Advanced Single Language Windows 11 Home 64 Plus Windows 11 Home 64 Plus Single Language Windows 11 H...

Page 10: ...n or in Sleep Hibernation is the power saving state that uses the least amount of power 2 Drive light Blinking white The hard drive is being accessed 3 USB SuperSpeed port Connects a USB device provides high speed data transfer and for select products charges small devices such as a smartphone when the computer is on or in Sleep mode NOTE Use a standard USB Type A charging cable or cable adapter p...

Page 11: ... mode NOTE Use a standard USB Type A charging cable or cable adapter purchased separately when charging a small external device 2 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 3 USB Type C SuperSpeed port Connects a USB device provides high speed da...

Page 12: ...P Documentation NOTE When a device is connected to the jack the computer speakers are disabled Display The computer display can include essential components such as speakers antennas cameras and microphones Low blue light mode select products only Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety Also blue light mode automatically adjusts ...

Page 13: ...your product The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Search icon in the taskbar type HP Documentation in the sear...

Page 14: ... press enter 2 Choose a setting Turning on the touchpad Follow these steps to turn on the touchpad 1 Select the Search icon in the taskbar type touchpad settings in the search box and then press enter 2 Using an external mouse click the Touchpad button If you are not using an external mouse press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to selec...

Page 15: ...able 2 5 Lights and their descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on 3 Power light On The computer is on Blinking select products only The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unnecessary...

Page 16: ...erprint reader sign in select the Search icon in the taskbar type Sign in options in the search box and then select the Sign on options app If Fingerprint recognition is not listed as an option then your notebook does not include a fingerprint reader Table 2 6 Button speakers and fingerprint reader and their descriptions Component Description 1 Speakers 2 Produce sound 10 Chapter 2 Getting to know...

Page 17: ...results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button for at least 4 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power and sleep settings 3 Fingerprint reader select products only Allows a fingerprint logo...

Page 18: ...briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 10 seconds to turn off the computer To learn more about your power settings use the Power icon Right click the Power icon and then select Power and...

Page 19: ...might be in paper form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial ...

Page 20: ...able 2 11 Service label components Component 1 HP product name 2 Warranty period 3 Product ID 4 Serial number Regulatory labels Provide regulatory information about the computer Wireless certification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 14 Chapter 2 Getting to know your com...

Page 21: ...OTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer Illustrated par...

Page 22: ...as subcomponents not available as a spare part 2 Top cover keyboard Backlit fingerprint reader M51628 xxx Not backlit fingerprint reader M51629 xxx Backlit no fingerprint reader M51630 xxx Not backlit no fingerprint reader M51631 xxx 3 Touchpad NOTE The touchpad cable is available as spare part number M50423 001 M51626 001 16 Chapter 3 Illustrated parts catalog ...

Page 23: ...h UMA graphics memory Intel Core 7 1255U N20294 xxx Intel Core i5 1235U N20293 xxx Intel Core i3 1215U N20292 xxx Models with discrete graphics memory Intel Core i7 1255U with NVIDIA GeForce MX550 graphics adapter N20296 xxx Intel Core i5 1235U with NVIDIA GeForce MX550 graphics adapter N20295 xxx 9 Battery 3 cell 41 Whr L97300 005 10 Power connector cable M50400 001 11 Bottom cover N21235 001 12 ...

Page 24: ...2 001 500 GB 5400 rpm 778186 005 15 USB board NOTE The USB board cable is available as spare part number M50422 001 M50413 001 16 Fan insert for use in models with UMA graphics memory not available as a spare part 17 Speakers left and right M50412 001 18 Rubber feet M51627 001 Display assembly subcomponents To identify the display assembly subcomponents use this illustration and table 18 Chapter 3...

Page 25: ...are part number 1 Display panel FHD UWVA 300 nits M52184 001 FHD UWVA 250 nits M52183 001 HD SVA 250 nits M52185 001 2 Display bezel M50434 001 3 Camera module M50436 001 4 Hinges left and right M50409 001 5 Display and camera cable M50427 001 Display assembly subcomponents 19 ...

Page 26: ...41727 001 Screw Kit M50411 001 USB 3 0 to gigabit adapter 914031 001 USB C to RJ 45 adapter 918779 001 USB C to USB 3 0 adapter 814618 001 HDMI to VGA adapter 701943 001 Power cord C5 conventional 1 0 m 3 3 ft Australia L19358 001 Denmark L19360 001 Europe Austria Belgium Finland France Germany the Netherlands Norway and Sweden L19361 001 Israel L19362 001 Japan L19365 001 North America L19367 001...

Page 27: ...ic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all c...

Page 28: ...vices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits...

Page 29: ...tatic safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Av...

Page 30: ... or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends c...

Page 31: ...Easy Clean tile 2 Now that your device is disabled for a short period see Removing dirt and debris from your computer on page 25 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 26 for guidelines to help prevent the spre...

Page 32: ...and debris from your computer on page 25 Caring for wood veneer select products only on page 27 or both you might also choose to clean the surfaces with a disinfectant A disinfectant that is within HP s cleaning guidelines is an alcohol solution consisting of 70 isopropyl alcohol and 30 water This solution is also known as rubbing alcohol and is sold in most stores Follow these steps when disinfec...

Page 33: ...ct with sharp objects or rough surfaces that might scratch the wood See Removing dirt and debris from your computer on page 25 for the recommended steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 26 for sanitizing guidelines to help prevent...

Page 34: ... System Log Post operating system failures are logged in the Event Viewer 1 Turn on the computer and allow the operating system to open 2 Select the search icon in the taskbar 3 Type Event Viewer and then press enter 4 Select the log from the left panel Details display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate tech...

Page 35: ... Component and diagnosis information failure detection and required action To locate diagnosis information and actions 1 Go to http www hp com go techcenter pcdiags 2 Select Get Support 3 Near the bottom of the window select Notebook PCs and then select your location Accessing support information 29 ...

Page 36: ...rvice the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures For initial safety procedures see Removal and replacement procedures preliminary requirements on page 21 1 Turn off the computer If you are unsure whether the computer is off or in Hiber...

Page 37: ...m cover 1 Peel the feet off the bottom of the computer 2 Remove the six Phillips 2 5 6 0 screws 1 from under the feet and the four Phillips 2 5 7 0 screws 2 that secure the bottom cover to the computer Bottom cover and rubber feet 31 ...

Page 38: ... a short inside the battery which can result in battery thermal runaway Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers which might puncture the battery Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case These actions can apply undue force on the battery Do not touch the connectors with any metallic surface ...

Page 39: ...e battery to the computer 2 Lift the bottom of the battery and remove it from the computer 2 To install the battery reverse the removal procedures Memory modules To remove the memory modules use this procedure and illustration Table 5 3 Memory module descriptions and part numbers Description Spare part number 16 GB L67710 005 8 GB L46598 005 4 GB L83673 005 Before removing the memory follow these ...

Page 40: ...d the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container To install a memory module 1 Align the notched edge of the module with the tab in the slot 1 and then press the module into the slot at an angle until it is seated 2 34 Chapter 5 Removal and replacement procedures for authorized...

Page 41: ...85370 005 512 GB PCIe TLC L85360 005 256 GB PCIe L85354 005 128 GB PCIe TLC M06792 005 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover and rubber feet on page 30 3 Remove the battery see Battery on page 32 Remove the solid state drive 1 Remove the Phillips M2 0 2 5 ...

Page 42: ...ge remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover and rubber feet on page 30 3 Remove the battery see Battery on page 32 Remove the WLAN module 1 Remove the tape that covers the antenna ...

Page 43: ... shown in the following illustration To install the WLAN module reverse this procedure Hard drive To remove the hard drive use this procedure and illustration Table 5 6 hard drive description and part number Description Spare part number 1 TB 5400 rpm L30422 001 500 GB 5400 rpm 778186 005 Hard drive cable M75893 001 Hard drive 37 ...

Page 44: ...30 3 Remove the battery see Battery on page 32 Remove the hard drive 1 Lift the hard drive assembly out of the computer 1 2 Disconnect the hard drive cable from the ZIF connector on the system board 2 3 Pull the connector off the back of the drive 1 4 Flex the edges of the cover off the drive to remove the cover 2 38 Chapter 5 Removal and replacement procedures for authorized service provider part...

Page 45: ... cover and rubber feet on page 30 3 Remove the battery see Battery on page 32 4 Remove the hard drive see Hard drive on page 37 Remove the fingerprint reader 1 Remove the Phillips M2 0 3 0 screw 1 that secures the fingerprint reader bracket to the computer and then remove the bracket 2 2 Disconnect the cable from the ZIF connector on the fingerprint reader board 3 3 Remove the fingerprint reader f...

Page 46: ...nd rubber feet on page 30 3 Remove the battery see Battery on page 32 Remove the USB board 1 Remove the two Phillips M2 0 4 0 screws 1 that secure the USB board to the computer 2 Lift the board up and turn it over to access the cable connected to the bottom 2 3 Disconnect the cable from the ZIF connector on the bottom of the board 3 NOTE If you need to replace the USB board cable you must remove t...

Page 47: ...page 30 2 Remove the bottom cover see Bottom cover and rubber feet on page 30 3 Remove the battery see Battery on page 32 Remove the touchpad 1 Remove the three Phillips M2 0 2 0 screws 1 that secure the touchpad bracket to the computer 2 Remove the bracket from the computer 2 3 Disconnect the cable from the ZIF connector on the touchpad module 1 4 Remove the three Phillips M2 0 2 0 screws 2 that ...

Page 48: ... 001 Before removing the fan follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover and rubber feet on page 30 3 Remove the battery see Battery on page 32 Remove the fan assembly from UMA models 1 Remove the three Phillips M2 0 4 0 screws 1 that secure the fan to the computer 2 Disconnect the fan cable from th...

Page 49: ...e Phillips M2 0 4 0 screws 1 that secure the insert to the computer and then remove the insert from the computer 2 Remove the fan assembly from discrete models 1 Remove the six Phillips M2 0 4 0 screws 1 that secure the fan assembly to the computer Fan 43 ...

Page 50: ... models with discrete graphics M50437 001 Before removing the heat sink follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover and rubber feet on page 30 3 Remove the battery see Battery on page 32 Remove the heat sink from models with UMA graphics 1 In the order indicated on the heat sink remove the four Phil...

Page 51: ... and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the system board component 1 and on the heat sink area 2 that services it Remove the heat sink from models with discrete graphics 1 In the order indicated on the heat sink remove the six Phillips M2 0 2 8 screws 1 that secure the heat sink to the computer Heat sink...

Page 52: ...e heat sink and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the system board components 1 and on the heat sink areas 2 that service them To install the heat sink reverse this procedure System board To remove the system board use these procedures and illustrations 46 Chapter 5 Removal and replacement procedures fo...

Page 53: ...oard follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 30 2 Remove the bottom cover see Bottom cover and rubber feet on page 30 3 Remove the battery see Battery on page 32 4 Remove the solid state drive see Solid state drive on page 35 5 Remove the memory modules see Memory modules on page 33 6 Remove the WLAN module see WLAN module on page 36 7 Remo...

Page 54: ...e system board to the computer 3 Lift the side of the system board upward 3 and then pull the system board away from the connectors on the side of the computer to remove it 4 To install the system board reverse this procedure Speakers To remove the speakers use this procedure and illustration 48 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 55: ...odule on page 36 6 Remove the fan see Fan on page 42 7 Remove the system board with the heat sink installed see System board on page 46 Remove the speakers 1 Lift the protective tape that covers the cable between the speakers 1 2 Use a tool to release both speakers 2 The speakers are secured with adhesive 3 Remove the speakers from the computer 3 To install the speakers reverse this procedure Disp...

Page 56: ...play cable from the system board ZIF connector 1 and then remove the pieces of tape that secure the display cable to the system board 2 2 Disconnect the antenna cables from the WLAN module 3 and then remove the cables from the clips on the bottom and left sides of the speaker 4 3 Rotate the display to open the hinges 1 4 Remove the six Phillips M2 5 6 0 screws 2 that secure the display assembly to...

Page 57: ...cover is available as spare part number N21236 001 7 If you need to remove the bezel a Flex the top 1 the left and right sides 2 and then the bottom of the bezel 3 to release it b Remove the bezel from the display 4 The bezel is secured with adhesive Be sure to replace the adhesive when installing a bezel The bezel is available as spare part number M50434 001 Display assembly 51 ...

Page 58: ...hat is installed under the left and right sides of the panel To remove the panel use tweezers to grasp the end of the tape 1 While turning the tweezers wrap the tape around the tweezers 2 as you continue to pull the tape out from behind the display panel 3 You must pull the tape multiple times before it is completely removed b Rotate the display panel over and place it next to the display rear cov...

Page 59: ...183 001 FHD UWVA 250 nits M52185 001 HD SVA 250 nits c Lift the tape from the connector on the display panel 1 rotate the locking lever 2 and then disconnect the cable from the panel 3 Display assembly 53 ...

Page 60: ...b Remove the Phillips M2 5 4 0 screw 2 from each hinge c Remove the hinges from the display back cover 3 The hinges are available in the Hinge Kit as spare part number M50409 001 11 If you need to remove the display and camera cable disconnect the cable from the camera module 1 and then release the cable from the display rear cover 2 The display and camera cable is available as spare part number M...

Page 61: ... cover is available as spare part number M51622 001 To reassemble and replace the display assembly reverse this procedure Power connector cable To remove the power connector cable use this procedure and illustration Table 5 14 Power connector cable description and part number Description Spare part number Power connector cable M50400 001 Before removing the power connector cable follow these steps...

Page 62: ... this section the first table provides the main spare part number for the top cover with keyboard The second table provides the country codes Table 5 15 Top cover with keyboard descriptions and part numbers Description Spare part number Backlit fingerprint reader M51628 xxx Not backlit fingerprint reader M51629 xxx Backlit no fingerprint reader M51630 xxx Not backlit no fingerprint reader M51631 x...

Page 63: ...a 002 South Korea AD1 Chile 161 Israel BB1 Spain 071 Czech Republic Slovakia FL1 Italy 061 Switzerland BG1 Denmark 081 Japan 291 Taiwan AB1 Denmark Finland and Norway DH1 The Netherlands B31 Thailand 281 French Canada DB1 Northern Africa FP1 Turkey 141 Finland Sweden B71 Norway 091 Turkey F 541 France 051 Portugal 131 Ukraine BD1 Germany 041 Romania 271 United Kingdom 031 Greece 151 Russia 251 Uni...

Page 64: ...ow keys and then press enter or use a pointing device to select the item To scroll up and down select the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard To close open dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup choose one of the...

Page 65: ...own as ROM date and System BIOS by pressing fn esc select products only Or you can use Computer Setup 1 Start Computer Setup See Using Computer Setup on page 58 2 Select Main and then select System Information 3 To exit Computer Setup menus without saving your changes select Main select Ignore Changes and Exit and then select Yes NOTE If you are using arrow keys to highlight your choice you must t...

Page 66: ...alling any software updates especially system BIOS updates Installing a BIOS update BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Select the Search icon in the taskbar type file in the search box and then select File Explorer 2 Select your hard drive designation The har...

Page 67: ...he operating system To access TPM settings in Computer Setup 1 Start Computer Setup See Using Computer Setup on page 58 2 Select Security select TPM Embedded Security and then follow the on screen instructions Using HP Sure Start select products only Select computer models are configured with HP Sure Start a technology that monitors the computer s BIOS for attacks or corruption If the BIOS becomes...

Page 68: ...ar backups to avoid information loss NOTE If computer storage is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com search for HP Cloud Recovery and then select ...

Page 69: ...ods see the Get Help app Select the Start button select All apps select the Get Help app and then enter the task you want to perform NOTE You must be connected to the internet to access the Get Help app Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory On select products you can create recovery media on a...

Page 70: ...he volume up button and then select f9 or Turn on or restart the tablet quickly press and hold the volume down button and then select f9 3 Select the optical drive or USB flash drive from which you want to boot and then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution b...

Page 71: ...ects a failure that requires hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation Service EAS page where you can log the ...

Page 72: ...m HP To download HP PC Hardware Diagnostics Windows from HP follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics Windows and then select the specific Windows diagnostics version to download to your computer or a USB flash drive The tool downloads to the selected location Downloading the HP PC Hardware Diagnos...

Page 73: ...ort environment because only exe files are provided For more information see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 68 If your PC does not start in Windows you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires har...

Page 74: ...HP PC Hardware Diagnostics UEFI version to a USB flash drive follow this procedure 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics UEFI and then select Run Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only You can download HP PC Hardware Diagnostics UEFI by product name or number se...

Page 75: ...en instructions to select and download the Remote UEFI version for the product Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup BIOS you can perform several customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC ...

Page 76: ...est configuration 2 09 kg 4 59 lbs Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000...

Page 77: ...type PCIe PCIe PCIe PCIe Ready time maximum to not busy 1 0 ms 1 0 ms 1 0 ms 1 0 ms Access times logical 1 0 ms 0 1 ms 0 1 ms 0 1 ms Transfer rate Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps up to 2150 MBps Random read Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Up to 300 000 IOPs Sequential write up to 1550 MBps up to 1550 MBps up to 1550 MBps up to 1550 MBps Rand...

Page 78: ...Table 9 3 Solid state drive specifications continued 128 GB 256 GB 512 GB 1 TB NOTE Certain restrictions and exclusions apply Contact support for details 72 Chapter 9 Specifications ...

Page 79: ...based and AMD based system boards NOTE If your tablet has a keyboard base connect to the keyboard base before beginning steps in this chapter Current BIOS steps Use these instructions to restore nonvolatile memory 1 Follow these steps to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary...

Page 80: ...m has a Trusted Platform Module TPM fingerprint reader or both one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor Press or tap f1 to accept or f2 to reject l Remove all power and system batteries for at least 24 hours 2 Complete one of the following Remove and retain the storage drive or Clear the drive contents by using a third party utility designed to ...

Page 81: ...r configuration data for select platforms that support HP Sure Start For more information see Using HP Sure Start select products only on page 79 Data cannot be written to this device via the host processor The content is managed solely by the HP Sure Start Embedded Controller This memory is protected by the HP Sure Start Embedded Controller Real Time Clock RTC battery backed up CMOS configuration...

Page 82: ...e present only in select Elite or Z models For more information go to http www hp com support Select Identify your product for manuals and specific product information and then follow the on screen instructions 1 5 MB or 7 MB Yes Yes Stores Management Engine Code Settings Provisioning Data and iAMT third party data store Management Engine Code is programmed at the factory Code is updated via Intel...

Page 83: ...s only 512 KB flash Yes Yes Stores fingerprint templates Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager Only a digitally signed application can make the call to write to the flash Questions and answers Use this section to answer your questions about nonvolatile memory 1 How can the BIOS settings be restored returned to factory settings IMPORTANT The ...

Page 84: ...module such as size serial number data width speed and timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM You cannot write to this EEPROM when the memory module is installed in a computer Third party tools do exist that can write to the EEPROM when the memory module is not installed in a computer Various third party tools are avail...

Page 85: ...tinuously monitors your computer s BIOS for attacks or corruption If the BIOS becomes corrupted or is attacked HP Sure Start restores the BIOS to its previously safe state without user intervention Those select computer models ship with HP Sure Start configured and enabled HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration Advanced us...

Page 86: ... be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Page 87: ...le cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power cord s...

Page 88: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 82 Chapter 12 Recycling ...

Page 89: ...ents 15 Computer Setup navigating and selecting 58 restoring factory settings 58 starting 58 computer specifications 70 connectors power 5 D display specifications 70 display assembly subcomponents 18 display back cover illustrated 20 spare part number 20 display bezel illustrated 19 spare part number 19 display cable illustrated 19 spare part number 19 display components 6 display panel illustrat...

Page 90: ...ile memory 73 num lk key identifying 12 O operating system product description 3 P packaging guidelines 21 27 pointing device product description 3 ports HDMI 5 product description 2 USB SuperSpeed 4 5 USB Type C SuperSpeed 5 power button identifying 11 12 power connector identifying 5 power connector cable illustrated 17 removal 55 spare part number 17 55 power cord requirements for all countries...

Page 91: ...ustrated 17 removal 46 spare part number 17 spare part numbers 46 system memory removing personal data from volatile 73 system restore 63 system restore point creating 62 T top cover with keyboard spare part numbers 56 top cover keyboard illustrated 16 spare part number 16 touchpad illustrated 16 removal 40 settings 8 spare part number 16 40 touchpad components 8 touchpad zone identifying 9 TPM se...

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