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HP 463777-001, Maintenance And Service Manual

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HP xb4 Notebook Media Docking Station

Maintenance and Service Guide

Document Part Number: 463777-001

October 2008

This guide is a troubleshooting reference used for maintaining and servicing the docking station. It provides 
comprehensive information on identifying product features, components, and spare parts; troubleshooting docking 
station problems; and performing basic disassembly procedures.

Summary of Contents for 463777-001

Page 1: ... 001 October 2008 This guide is a troubleshooting reference used for maintaining and servicing the docking station It provides comprehensive information on identifying product features components and spare parts troubleshooting docking station problems and performing basic disassembly procedures ...

Page 2: ... is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2008 Document Part Number 463777 001 ...

Page 3: ...t allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safet...

Page 4: ... 1 12 2 Troubleshooting Troubleshooting checklist 2 1 Problems and solutions 2 1 General use and connection problems 2 2 Audio problems 2 2 Video problems 2 3 Getting more information 2 3 3 Illustrated parts catalog Serial number location 3 1 Docking station 3 2 Wireless components 3 2 Hard drive adapter 3 3 Power cords not illustrated 3 3 Sequential part number listing 3 3 4 Removal and replaceme...

Page 5: ...hone 6 1 Audio out headphone 6 1 Cable docking connector 6 2 External monitor 6 3 RJ 45 network 6 4 Universal Serial Bus 6 4 7 Power cord set requirements Requirements for all countries and regions 7 1 Requirements for specific countries and regions 7 2 3 Conductor power cord set requirements 7 2 Index ...

Page 6: ...improved cable management and wireless peripherals It eliminates the need to purchase a separate monitor external speakers USB hub and a wireless keyboard and mouse kit The wireless keyboard and mouse kit are available in select countries and regions Compatability The docking station is compatible with all HP and Compaq notebooks having a USB 2 0 port ...

Page 7: ...trol your home entertainment audio system Connectors Expansion cable Audio out headphone jack Audio in microphone jack Universal Serial Bus USB 2 0 connectors 6 Power connector Component video jacks S Video out jack Composite video jack S PDIF Sony Philips Digital Interface audio jack External VGA monitor port RJ 45 Ethernet port Hard drive power connector Expansion port features USB 2 0 Gigabit E...

Page 8: ...wer button using the computer management settings 2 Power status light On The docking station is on 3 Volume mute button Mutes and restores speaker sound 4 Volume scroll zone Adjusts speaker volume Slide your finger to the left to decrease volume and to the right to increase volume You can also tap the minus sign on the scroll zone to decrease volume or tap the plus sign on the scroll zone to incr...

Page 9: ...1 4 Maintenance and Service Guide Product description Bottom components Item Component Function 1 Vent Enables airflow to cool internal components 2 Subwoofer Produces low audio frequency sound ...

Page 10: ...etwork jack Connects an Ethernet network cable 7 External VGA monitor port Connects an optional external VGA monitor or projector 8 S PDIF Sony Philips Digital Interface digital audio jack Connects an optional compatible audio video receiver through a digital control cable purchased separately 9 Hard drive power connector Connects an optional HP Personal Media Drive to dedicated external AC power ...

Page 11: ...elephone jack 4 Audio in microphone jack Connects an optional computer headset microphone stereo array microphone or monaural microphone Connects the microphone to the audio in microphone jack on the docking station when a computer is docked The docked computer microphone settings may need to be changed before you connect a microphone to the audio in microphone jack on the docking station Refer to...

Page 12: ...ories Component Description Hard drive bay Holds an optional internal HP Personal Media Drive or HP Pocket Media Drive Item Component Description 1 Wireless keyboard Connects to the docking station without a cable 2 Wireless mouse with receiver Connects to the docking station without a cable ...

Page 13: ...y replacement parts refer to Chapter 3 Illustrated parts catalog The docking station provides the following device connections Expansion cable S PDIF Sony Philips Digital Interface audio jack Audio out headphone jack Audio in microphone jack Auxiliary audio in jack Hard drive power connector IR device PC port RJ 45 network jack USB 2 0 ports 6 External VGA monitor port ...

Page 14: ...el on the docking station must be raised before a computer can be docked To raise the upper panel 1 Lower the lever 1 located on the left side of the upper panel to the down position 2 Grasp the upper panel 2 with both hands and lift the panel toward you 3 Lift the lever 3 to the up position to lock the upper panel position ...

Page 15: ...to an AC outlet that is easily accessible at all times Disconnect power from the product by unplugging the power cord from the AC outlet If provided with a 3 pin attachment plug on the power cord plug the cord into a grounded earthed 3 pin outlet Do not disable the power cord grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature It is possible to r...

Page 16: ... vary in appearance by region and country The AC adapter is included with the computer or purchased separately 2 Connect the computer AC a dapter to the corresponding power connector on the docking station 1 Connect a smart AC adapter to the corresponding power connector 1 or Connect a standard AC adapter to the corresponding power connector 1 3 Connect the AC power cord to the AC adapter 2 4 Conn...

Page 17: ...roduct description Docking the computer 1 Open the computer 2 Slide the computer into the docking station with the keyboard facing you The computer is held in place by a buffer pad which prevents the computer from shifting out of position ...

Page 18: ...able to either side of the docking station depending on where the expansion port on your computer is located The location of the expansion port on your computer varies by computer series and model It is important to position the cable correctly so that the cable can move freely ...

Page 19: ...ng the icon on the computer expansion port with the icon on the end of the expansion cable ÄCAUTION To prevent damage to the expansion port be sure that you correctly align the expansion cable with the expansion port on the computer The expansion port may also be called expansion port 3 in the computer documentation If the computer is already on the good dock connection light on the expansion cabl...

Page 20: ...puter or the power button on the docking station The power button location on the docked computer varies by computer series and model The power status light on the front of the docking station turns on After the computer is docked the internal computer speakers are disabled and the docking station speakers are activated ...

Page 21: ...cking station Carefully match the symptoms of the malfunction against the problem description in the troubleshooting tables to avoid a misdiagnosis Refer to Chapter 4 Removal and replacement procedures for all removal and replacement procedures Follow these guidelines when troubleshooting Complete the recommended actions in the order in which they are given When the problem is resolved do not comp...

Page 22: ...ard or mouse does not work The wireless receiver is not connected to a USB port Connect the wireless receiver to a USB port The wireless receiver and keyboard or mouse have not been synchronized Synchronize the devices by pressing the appropriate buttons The wireless keyboard or mouse has no battery power Be sure that batteries are inserted correctly in the wireless keyboard or mouse and that the ...

Page 23: ...he microphone connected to the docking station or disconnect it A connected home entertainment system does not have audio Audio is not connected properly Be sure that the docking station is properly connected to the home entertainment system A connected home entertainment system does not experience surround sound The home entertainment system may not support digital audio Be sure that your home en...

Page 24: ...Service Guide 3 1 3 Illustrated parts catalog Serial number location When ordering parts or requesting information provide the docking station serial number and model number located on the bottom of the docking station ...

Page 25: ...Station whole unit replacement 481018 001 Item Description Spare part number 1 Wireless USB keyboard U S 481019 001 Wireless USB keyboard Brazil 481019 201 Wireless USB keyboard Latin America 481019 161 Wireless USB keyboard South Korea 481019 AD1 Wireless USB keyboard Asia Pacific English 481019 009 2 Wireless mouse with receiver 480975 001 ...

Page 26: ... Refer to the spare parts list for your computer Description Spare Part Number Wireless mouse with receiver 480975 001 HP xb4 Docking Station whole unit replacement 481018 001 Wireless USB keyboard U S 481019 001 Wireless USB keyboard Asia Pacific English 481019 009 Wireless USB keyboard Latin America 481019 161 Wireless USB keyboard Brazil 481019 201 Wireless USB keyboard South Korea 481019 AD1 M...

Page 27: ...ure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the docking station or the attached computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or t...

Page 28: ...lacement parts or for service related questions Each component identified appears on the label on the bottom of the unit Component Description Product name This is the product name affixed to the front of your computer Serial number s n This is an alphanumeric identifier that is unique to each product Part number product number p n This number provides specific information about the product s hard...

Page 29: ... insert a Personal Media Drive PMD into the docking station for extra storage capacity 1 Remove the hard drive security screw 1 on the rear panel of the docking station and remove the hard drive cover 2 from the hard drive bay ÄCAUTION To reduce the possibility of damaging the hard drive cover grasp the hard drive cover from the bottom to remove it ...

Page 30: ... outlet If provided with a 3 pin attachment plug on the power cord plug the cord into a grounded earthed 3 pin outlet Do not disable the power grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature It is possible to receive an electric shock from a system that is not properly grounded a Connect the hard drive AC adapter to the hard drive power conne...

Page 31: ...chment plug on the power cord plug the cord into a grounded earthed 3 pin outlet Do not disable the power grounding pin for example by attaching a 2 pin adapter The grounding pin is an important safety feature It is possible to receive an electric shock from a system that is not properly grounded 1 Disconnect the docking station from AC power 2 Remove the hard drive security screw 1 on the rear pa...

Page 32: ...hard drive security screw 2 5 Reconnect the docking station to AC power 6 Insert the drive 1 into the adapter until the drive is fully seated If the hard drive light 2 does not turn on reseat the hard drive For more information on the PMD refer to the instructions that were included with the kit 7 To remove the drive press the eject button 3 on the front of the adapter ...

Page 33: ... 4 in Weight With 2 5 PMD With 3 5 PMD 5 54 kg 5 05 kg 12 2 lb 11 1 lb Temperature Operating Nonoperating 10 C to 35 C 20 C to 60 C 50 F to 95 F 4 F to 140 F Applicable product safety standards specify thermal limits for plastic surfaces The expansion base operates well within this range of temperatures Relative humidity noncondensing Operating Nonoperating 10 to 90 5 to 95 38 7 C 101 6 F maximum ...

Page 34: ... Mbytes sec Disk rotational speed 7200 rpm Seek times typical read including setting Average latency 5 5 ms Single track Average Maximum 3 ms 13 ms 24 ms Spin up time maximum 7 0 s Physical geometry Cylinders Heads Sectors 158 518 4 ID 528 710 OD 998 1216 Spin down time maximum 100 S Operating temperature 5 C to 55 C 41 F to 131 F Certain restrictions and exclusions apply Consult Help and Support ...

Page 35: ...nd Service Guide 6 1 6 Connector pin assignments Audio in microphone Audio out headphone Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Pin Signal 1 Audio out left channel 2 Audio out right channel 3 Ground ...

Page 36: ...6 Vsync 5 Microphone Left 27 PWR_ON 6 MDI0 28 USB 7 Microphone Right 29 CIR Input 8 MDI0 30 DDC Clock 9 Left headphone 31 TV ground 10 MDI1 32 Hsync 11 Right headphone 33 TV composite 12 MDI1 34 CRT_Blue 13 Audio Output ground 35 TV chrome 14 MDI2 36 DDC_DATA 15 S PDIF 37 TV Luma 16 MDI2 38 CRT_Red 17 Vol_down 39 Digital Ground 18 MDI3 40 CRT_Green 19 Vol_UP 41 VSS 20 MDI3 42 VSS 21 Jaco Detect 43...

Page 37: ...ide 6 3 External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock ...

Page 38: ...nce and Service Guide Connector pin assignments RJ 45 network Universal Serial Bus Pin Signal 1 Transmit 2 Transmit 3 Receive 4 Unused 5 Unused 6 Receive 7 Unused 8 Unused Pin Signal 1 5 VDC 2 Data 3 Data 4 Ground ...

Page 39: ...all countries and regions The requirements listed below are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum curre...

Page 40: ...flexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor siz...

Page 41: ...ponents 1 3 G general use problems 2 2 good dock connection light 1 5 H hard drive adapter part number 3 3 hard drive bay 1 7 hard drive power connector 1 5 hard drive security screw 1 5 headphone jack pin assignments 6 1 L left side components 1 7 light good dock connection 1 5 power connector 1 1 5 power connector 2 1 5 power status 1 3 M microphone jack pin assignments 6 1 model name 4 2 monito...

Page 42: ...4 2 R rear components 1 5 removal replacement procedures 4 2 right side components 1 6 RJ 45 jack location 1 5 pin assignments 6 4 S S PDIF jack 1 5 scroll zone volume control 1 3 security cable slot 1 5 security screw 1 5 serial number location 3 1 4 2 speaker location 1 3 1 4 specifications 5 1 subwoofer location 1 4 U upper panel 1 3 USB port 1 5 USB port pin assignments 6 4 V vent location 1 4...

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