HP 418800-B21 - StorageWorks Modular Smart Array 70 Storage Enclosure Maintenance And Service Manual Download Page 7

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Summary of Contents for 418800-B21 - StorageWorks Modular Smart Array 70 Storage Enclosure

Page 1: ...y Enclosure maintenance and service guide This guide provides procedures and diagnostics needed for the maintenance and troubleshooting of the HP StorageWorks 70 Modular Smart Array Enclosure March 2007 Third Edition Part Number 434895 003 ...

Page 2: ...vices are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Windows is a U S registered trademark of Microsoft Corporation February 2007 First Edition Part Number 434895 003 ...

Page 3: ...16 Hard drive LEDs 16 Hard drive LED combinations 17 Diagnostic tools 18 Integrated Management Log 18 Array Diagnostic Utility 18 Customer replaceable components 19 Overview of removal and replacement procedures 19 Customer self repair 19 Parts only warranty service 20 Procuring the spare component 20 Returning the defective component 20 Recommended tools 21 Warnings and precautions 21 Electrostat...

Page 4: ...ing component failure 33 Removing the I O module 33 Installing the I O module 34 Verifying component replacement 34 Front UID module 34 Before you begin 34 Verifying component failure 34 Removing the front UID module 35 Installing the front UID module 35 Verifying component replacement 35 Power on off module 36 Before you begin 36 Verifying component failure 36 Removing the power on off module 36 ...

Page 5: ...t 45 Midplane 45 Before you begin 45 Verifying component failure 45 Removing the midplane 46 Installing the midplane 51 Verifying component replacement 51 Backplane 51 Before you begin 51 Verifying component failure 52 Removing the backplane 52 Installing the backplane 57 Verifying component replacement 57 Updating firmware 58 Acronyms and abbreviations 59 Index 61 ...

Page 6: ...ians who are experienced with the following SAN management Network administration Network installation Prerequisites Before servicing the MSA70 consider the following items Knowledge of operating system Knowledge of related hardware software Previous version of the product firmware Document conventions and symbols Table 1 Document conventions Convention Element Blue text Table 1 Cross reference li...

Page 7: ...on or specific instructions NOTE Provides additional information TIP Provides helpful hints and shortcuts HP technical support For worldwide technical support information see the HP support website http www hp com support Before contacting HP collect the following information Product model names and numbers Technical support registration number if applicable Product serial numbers Error messages O...

Page 8: ...s firmware updates and other product resources HP websites For additional information see the following HP websites http www hp com http www hp com go storage http www hp com service_locator http www hp com support manuals http www hp com support downloads Documentation feedback HP welcomes your feedback To make comments and suggestions about product documentation please send a message to storaged...

Page 9: ...15 000 rpm 432332 001 Mandatory1 c 72 GB SAS 10 000 rpm 447447 021 Mandatory1 d 72 GB SAS 15 000 rpm 418373 001 Mandatory1 e 146 GB SAS 10 000 rpm 432320 001 Mandatory1 f 60 GB SATA 5 400 rpm 405419 001 Mandatory1 g 80 GB SATA 5 400 rpm 431907 00 Mandatory1 h 160 GB SATA 5 400 rpm 431909 00 Mandatory1 2 Power UID module 399054 001 Optional2 3 I O module 399049 001 Mandatory1 4 Fan module 399052 00...

Page 10: ... 11 Front UID module 399053 001 Optional2 12 Plastic bezel N A N A Not shown 1Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace t...

Page 11: ...ensing Altitude Operating 3048 m 10 000 ft This value may be limited by the type and number of options installed Non operating 9144 m 30 000 ft Temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed The upper limit may be limited by the type and number of options installed Storage maximum hum...

Page 12: ...ble ships standard with the enclosure HP recommends using the shortest cable possible however other supported cable lengths between SAS ports are 2 m 6 56 ft 4 m 13 12 ft and 6 m 19 69 ft To acquire different lengths contact the nearest authorized HP reseller ...

Page 13: ... and identifies and describes the status LEDs of the system Front panel components Front panel LEDs Rear panel components Rear panel LEDs and buttons Hard drive bay numbers Hard drive LEDs Hard drive LED combinations Front panel components Item Description 1 Hard drive bays 2 Front unit ID UID module ...

Page 14: ...artbeat LED Green System activity Off No system activity 2 Fault LED Amber Fault condition Off No fault condition 3 UID button LED Blue Identified Blue flashing Active remote management Off No active remote management Rear panel components Item Description 1 Power supply 1 ...

Page 15: ...ber Fault condition Off No system activity 2 UID button LED Blue Identified Blue flashing Active remote management Off No active remote management 3 Heartbeat LED Green System activity Off No system activity 4 Fan LED Green Normal operation Amber Fault condition Off Fan unseated from connector or failed 5 System fault LED Amber Fault condition Off No fault condition 6 Power On Standby button syste...

Page 16: ...d power supply functioning properly Amber Standby auxiliary power present Blinking amber Power to this power supply not present Off One or more of the following conditions exists A C power unavailable Power supply failed Power supply exceeded current limit Hard drive bay numbers Hard drive LEDs ...

Page 17: ...se data loss The drive is part of an array that is undergoing capacity expansion or a stripe size migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss...

Page 18: ...thin HP SIM From within Survey Utility From within operating system specific IML viewers For NetWare IML Viewer For Windows IML Viewer For Linux IML Viewer Application From within the iLO user interface From within HP Insight Diagnostics For more information see the Management CD in the HP ProLiant Essentials Foundation Pack Array Diagnostic Utility The Array Diagnostic Utility ADU collects inform...

Page 19: ...zed to replace it yourself Verification procedures may include Viewing status messages sent to the enclosure LCD panels front and rear Viewing the LED illumination patterns on the enclosure and the component Viewing system event logs or other reports generated by systems management tools such as HP Systems Insight Manager HP SIM or WEBES Removing the failed component The procedural steps to proper...

Page 20: ... part may result in HP billing you for the replacement With a CSR HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program see the HP website http www hp com go selfrepair CSR is available for most HP products currently under warranty fo...

Page 21: ...ordinary plastic assembly aids and foam packing Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always make sure you are properly grounded when touching a static sensitive component or assembly Always place hard drives with the Printed Circuit Board PCB side down Use conductive field service tools Grounding methods There are sever...

Page 22: ...recommended weight for one individual to handle safely Weight warning WARNING Components can be very heavy To reduce the risk of personal injury or damage to the equipment Remove all pluggable power supplies and modules to reduce the weight of the product before lifting it Observe local occupational health and safety requirements and guidelines for manual material handling Get help to lift and sta...

Page 23: ...s with slide rails into the rack The slide rails could pinch your fingertips Ensure that the rack is adequately stabilized before extending a rack component with slide rails outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended for any reason Do not attempt to move a fully loaded equipment rack Remove equipment from the rack before m...

Page 24: ...ng in hot plug areas of an energized device Install the device in a controlled access location where only qualified personnel have access to the device Power down the equipment and disconnect power to all AC power cords before removing any access covers for non hot pluggable areas Do not replace non hot pluggable components while power is applied to the product Power down the device and then disco...

Page 25: ... precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up IMPORTANT If installing a hot plug device it is not necessary to power down the enclosure Powering up Observe the following guidelines before powering up the enclosure Install all components of the enclosure Install hard drives in the enclosure so the connected host controller can ident...

Page 26: ...he Power On Standby button on the enclosure 3 Wait for the system power LED to go from green to amber 4 Disconnect the power cords The system is now without power Access panel Removing the access panel 1 Power down the enclosure a Power down any attached servers See the server documentation b Press the Power On Standby button on the enclosure c Wait for the system power LED to go from green to amb...

Page 27: ...To install the access panel reverse the removal procedure 1 Slide the access panel into place on the chassis 2 Press down the access panel latch on top of the enclosure to secure the panel Hard drive blank CAUTION To prevent improper cooling and thermal damage do not operate the enclosure unless all bays are populated with either a component or a blank Removing the hard drive blank 1 Press in the ...

Page 28: ...een selected by a management application On Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible On Off The drive is online but it is not currently active Flashing regularly 1 Hz Amber flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is part o...

Page 29: ...n this situation no other drive in the array can be removed without data loss Exceptions When RAID 1 0 is used drives are mirrored in pairs Several drives can be in a failed condition simultaneously and they can all be replaced simultaneously without data loss as long as no two failed drives belong to the same mirrored pair When RAID 6 with ADG is used two drives can fail simultaneously and be rep...

Page 30: ...e new drive In fault tolerant configurations allow the replacement drive to be reconstructed automatically with data from the other drives While reconstruction is in progress the online LED flashes Verifying component replacement After replacing the hard drive check the hard drive status LEDs to be sure the drive is operating normally Hot plug power supply Before you begin CAUTION Before removing ...

Page 31: ...r Power to this power supply not present Off One or more of the following conditions exists A C power unavailable Power supply failed Power supply exceeded current limit Check the host log for errors Removing the power supply 1 Disconnect the power cord from the power supply 2 Press the latch inward 1 and pull the power supply out of the chassis 2 Installing the power supply To install the power s...

Page 32: ...nt component as quickly as possible If the internal temperature exceeds acceptable limits the MSA70 may overheat and automatically shut down or restart Parts can be damaged by electrostatic discharge Use proper anti static protection Verifying component failure Use the following methods to verify component failure Check the fan status LED Green Normal operation Amber Fault condition Off Fan unseat...

Page 33: ...s quickly as possible If the internal temperature exceeds acceptable limits the MSA70 may overheat and automatically shut down or restart Parts can be damaged by electrostatic discharge Use proper anti static protection Verifying component failure Use the following methods to verify component failure Check the I O status LED Green System activity Amber Fault condition Off No system activity Check ...

Page 34: ... failed component make sure that you have the replacement part available Removing a component impacts the airflow and cooling ability of the device Do not remove more than one component or blank from the enclosure at a time Doing so impacts the airflow and cooling ability of the device To avoid possible overheating insert the new or replacement component as quickly as possible If the internal temp...

Page 35: ... Wait for the system power LED to go from green to amber d Disconnect the power cords 2 Remove the plastic bezel 1 3 Remove the T 10 screw to release the module from the chassis 2 4 Remove the front UID module 3 Installing the front UID module To install the front UID module reverse the removal procedure 1 Attach the module to the chassis securing it with a T 10 screw 2 Install the plastic bezel 3...

Page 36: ...rify component failure Check the host log for errors Check the heartbeat fault and power supply status LEDs as identified in the following table Item Description Heartbeat LED Green System activity Off No system activity Fault LED Amber Fault condition Off No fault condition Power supply LED Green Power turned on and power supply functioning properly Amber Standby auxiliary power present Blinking ...

Page 37: ... the rack 3 Remove the access panel c Lift the access panel latch 1 d Slide the access panel to the rear 2 4 Remove the front UID module a Remove the plastic bezel 1 b Remove the T 10 screw to release the module from the chassis 2 c Remove the module 3 5 Remove the power supply a Disconnect the power cord from the power supply b Press the lever inward 1 and pull the power supply out of the chassis...

Page 38: ... install the power on off module reverse the removal procedure 1 Slide the module into the chassis using the guide and tighten the thumbscrew 2 Connect the cable to the module 3 Install the power supply and the front UID module 4 Insert the enclosure into the rack and power up the enclosure Verifying component replacement After replacing the power on off module check the heartbeat fault and power ...

Page 39: ... static protection Verifying component failure Use the following methods to verify component failure Check the power UID module status LED Blue Identified Blue flashing Active remote management Off No active remote management Check the host log for errors Removing the power UID module 1 Power down the enclosure a Power down any attached servers See the server documentation b Press the Power On Sta...

Page 40: ... the chassis when removing it from the module Installing the power UID module To install the power UID module reverse the removal procedure 1 Insert the module into the chassis and secure it with a T 15 screw 2 Connect the cable to the midplane 3 Install the access panel 4 Insert the enclosure into the rack and power up the enclosure Verifying component replacement After replacing the power UID mo...

Page 41: ...ds to verify component failure Check the 7 segment display board LED display for activity If the LED display is not illuminated the component may have failed NOTE No power to the 7 segment display board can also be an indication of the failure of the riser board the power supply or the midplane Check the host log for errors Removing the 7 segment display board 1 Power down the enclosure a Power do...

Page 42: ...play board To install the board reverse the removal procedure 1 Slide the board into the chassis and insert the pin to secure it 2 Install the access panel 3 Insert the enclosure into the rack and power up the enclosure Verifying component replacement After replacing the 7 segment display board check the 7 segment display board LED display to verify the board is operating normally ...

Page 43: ...nt failure Check to see if there is power to the 7 segment display board If the LED on the 7 segment display board is not illuminated the riser board may have failed NOTE No power to the 7 segment display board can also be an indication of the failure of the 7 segment display board the power supply or the midplane Check the host log for errors Removing the riser board 1 Power down the enclosure a ...

Page 44: ...ures 44 4 Remove the 7 segment display board a Pull out the pin to release the board 1 b Put your finger inside the slot to slide the board out of the chassis 2 5 Loosen the thumbscrew 1 and lift the riser board out of the chassis 2 ...

Page 45: ...cceptable limits the MSA70 may overheat and automatically shut down or restart Parts can be damaged by electrostatic discharge Use proper anti static protection Verifying component failure Use the following methods to verify component failure Check the host log for errors Check the following component status LEDs as identified in the following tables Hard drives test with known good hard drives I ...

Page 46: ...d it is operating normally Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off The drive is offline a spare or not configured as part of an array I O mo...

Page 47: ...ower cord from the power supply b Press the latch inward 1 and pull the power supply out of the chassis 2 c Repeat steps a and b for the redundant power supply 5 Remove the fans a Press up on the lever 1 b Slide the fan out of the chassis 2 c Repeat steps a and b for the redundant fan ...

Page 48: ... a Disconnect any SAS cables connected to the I O module b Squeeze the lever 1 and pull it down 2 c Slide the I O module out of the chassis 3 7 Remove the I O module blank a Squeeze the lever 1 and pull it down 2 b Slide the I O module blank out of the chassis 3 ...

Page 49: ...ove the 7 segment display board a Pull out the pin to release the board 1 b Put your finger inside the slot to slide the board out of the chassis 2 9 Remove the riser board by loosening the thumbscrew 1 and lifting the board out of the chassis 2 ...

Page 50: ...Removal and replacement procedures 50 10 Disconnect the cables from the midplane 11 Lift the lever up to disengage the midplane from the backplane 1 ...

Page 51: ...he midplane check the following to verify the component is operating normally Hard drive status LEDs I O module status LED Fan module status LED Backplane Before you begin CAUTION Before removing the failed component make sure that you have the replacement part available Removing a component impacts the airflow and cooling ability of the device Do not remove more than one component or blank from t...

Page 52: ...isk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or a stripe size migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active bu...

Page 53: ...nel a Lift the access panel latch 1 b Slide the access panel to the rear 2 4 Remove the midplane a Remove the power supplies by disconnecting the power cords from the power supplies pressing the latch inward 1 and then removing the power supplies 2 b Remove the fans by pressing up the lever 1 and sliding the fans out of the chassis 2 ...

Page 54: ...nnecting any SAS cables connected to the I O module squeezing the lever 1 pulling the lever down 2 and then sliding the module out of the chassis d Remove the I O module blank by squeezing the lever 1 pulling the lever down 2 and then sliding the blank out of the chassis ...

Page 55: ...7 segment display board by pulling the pin out to release the board 1 and then putting your finger inside the slot to slide the board out of the chassis 2 f Remove the riser board by loosening the thumbscrew 1 and lifting the board out of the chassis 2 ...

Page 56: ...al and replacement procedures 56 g Disconnect the cables from the midplane h Then lift the lever to disengage the midplane from the backplane 1 and then tilt the midplane up and remove it from the chassis 2 ...

Page 57: ...ckplane reverse the removal procedure 1 Insert the backplane into the chassis securing it with the screw 2 Install the midplane riser board 7 segment display board I O module and blank fans and power supplies 3 Install the access panel 4 Insert the enclosure into the rack and power up the enclosure Verifying component replacement After replacing the backplane check the hard drive status LEDs ...

Page 58: ...oth the SAS and SATA hard drives is upgradeable For firmware and software updates see the HP website http h18004 www1 hp com support files storage us index html You can also update the firmware on the server controller enclosure and hard drives using Smart Components See the section Smart Components for ROM Flash in the MSA70 user guide You can receive proactive support alerts such as Customer Adv...

Page 59: ... RAID 6 ADU Array Diagnostics Utility IML Integrated Management Log MSA Modular Smart Array MSA70 Modular Smart Array 70 RAID redundant array of inexpensive or independent disks SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SIM Systems Insight Manager TMRA recommended ambient operating temperature ...

Page 60: ...Acronyms and abbreviations 60 UID unit identification WEBES Web Based Enterprise Service ...

Page 61: ... verifying 7 segment display board 42 backplane 57 front UID module 35 hard drive 30 hot plug fan 33 hot plug power supply 31 I O module 34 midplane 51 power on off module 38 power UID module 40 riser board 45 components front panel 13 rear panel 14 connectors 13 CSR See customer self repair customer self repair 19 20 D diagnostic tools 18 E enclosure specifications 11 environmental specifications...

Page 62: ...1 removing 31 power UID module 39 installing 40 removing 39 powering down the enclosure 25 26 powering up the enclosure 25 precautions 21 prerequisites 6 product warranties 7 R rear panel buttons 15 rear panel components 14 rear panel LEDs 15 removal and replacement procedures 25 overview 19 removing 7 segment display board 41 access panel 26 backplane 52 fan 32 front UID module 35 hard drive blan...

Page 63: ...Index 63 warranties 7 warranty service parts only 20 ...

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