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16 

 

Function test 

After repair, be sure to confirm that all functions are working. 

 

Support and troubleshooting 

The following table lists possible problems, the possible cause or each problem, and the recommended 
solutions. 

 

Table 4-1: Function test

 

Test item 

Operating description 

Tool used 

HDMI test 

Confirm whether image displays correctly 
on the monitor.  

Computer or DVD player 

VGA test 

Confirm whether image displays correctly 
on the monitor. 

Computer or DVD player 

Table 4-2: 

Solving common problems

 

Problem 

Possible cause 

Solution 

Screen is blank or video is 
flashing. 

Power cord is disconnected. 

Connect the power cord. 

 

Monitor is off. 

Power the power button. 
NOTE: If pressing the Power button has no 
effect, press and hold the power button for 10 
seconds to disable the Power button lockout 
feature. 

 

Video cable is improperly connected.  Connect the video cable properly. 

 

System is in Sleep mode. 

Press any key on the keyboard or move the 
mouse to exit Sleep mode. 

 

Video card is incompatible. 

Open the OSD menu and select the Input 
Control menu. Set Auto-Switch Input to Off 
and manually select the input 

Image appears blurred, 
indistinct, or too dark. 

Brightness is too low. 

Open the OSD menu and select 

Brightness

 to 

adjust the brightness scale as needed. 

Check Video Cable

 is 

displayed on screen. 

Monitor video cable is disconnected.  Connect the appropriate video signal cable 

between the computer and monitor. Be sure 
that the computer power is off while you 
connect the video cable. 

Input Signal Out of 

Range

 is displayed on 

screen. 

Video resolution and/or refresh rate 
are set higher than what the monitor 
supports. 

Change the settings to a supported setting. 

The monitor is off, but it 
did not seem to enter into 
Sleep mode. 

The monitor’s power saving control is 
disabled. 

Open the OSD menu and select 

Power Control 

> Auto-Sleep Mode

 and set auto-sleep to 

On

On-Screen Menus are 
Locked

 is displayed. 

The monitor’s OSD lock function is 
enabled. 

Press and hold the 

Menu

 button on the front 

bezel to 10 seconds to disable the OSD 

Summary of Contents for 32f

Page 1: ...Maintenance and Service Guide 32f model L63916 SUMMARY This guide provides information about spare parts removal and replacement of parts diagnostic tests problem troubleshooting and more ...

Page 2: ...ed States and other countries The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Fi...

Page 3: ...he repaired product to the customer 2 2 Monitor features 3 Features 3 Front components 5 Rear components 6 Locating the serial number and product number 6 3 Illustrated parts catalog 9 How to order parts 8 4 Removal and replacement procedures 9 Preparation for disassembly 9 REAR COVER 9 Connector repair 13 VGA connector P100 14 HDMI connector P200 P201 18 Function test 16 Support and troubleshooti...

Page 4: ......

Page 5: ...opening the product s cabinet Modules containing electrical components are sensitive to electrostatic discharge ESD Follow ESD safety procedures while handling these parts Some products contain more than one battery Do not disassemble or expose a battery to high temperatures such as throwing into fire or the battery may explode Refer to government requirements for battery recycling or disposal Thi...

Page 6: ...tance in Electrical and Electronic Equipment Directive is a legal requirement by the EU European Union for the global electronics industry sold in the EU and other countries Any electrical and electronics products launched in the market after June 2006 should meet this RoHS requirement Products launched in the market before June 2006 are not required to be compliant with RoHS parts If the original...

Page 7: ... inputs cable provided VGA video input cable provided Plug and Play capability if supported by your operating system Security cable slot provision on rear of monitor for optional security cable On screen display OSD adjustments in several languages for easy setup and screen optimization HP Display Assistant software for adjusting monitor settings and enabling the theft deterrence features High ban...

Page 8: ...If the OSD menu is closed and VGA is the primary video source activates the auto adjustment feature to optimize the screen image Minus If the OSD menu is open navigates backward through the OSD menu and decreases adjustment levels 3 Input Plus Function button 2 assignable Input If the OSD menu is closed switches to the next video input port VGA or HDMI Plus If the OSD menu is open navigates forwar...

Page 9: ...le options for the button you want to assign Rear components To identify the components on the rear of the monitor use this illustration and table Table 2 2 Rear components and their descriptions Component Function 1 HDMI ports 2 Connect HDMI cables to the HDMI connectors on source devices 2 VGA connector Connects a VGA cable to the DisplayPort connector on the source device 3 Power connector Conn...

Page 10: ... the product the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head You might need these numbers when contacting HP for support For worldwide models Rating label Safety label ...

Page 11: ...REAR SUPPORT L ABS 94 HB J13417B5 HP ENCORE II 32F 1 5 MAC SCREW MI M3 0 4 0L BLK Ni 17 6 HINGE AL SP 1430 HP ENCORE II 32F _STRONKIN 1 7 MAIN BD ASS Y HP 32f LM315WFY RSAB1 13 8 SHIELDING AL TAPE 60 25mm 2 9 WH FFC 50P 0 5mm 37mm 60V G F A5 A15 HF 4 10 WH FFC 10P 0 5mm 690mm 3FOLD 60V G F A8 A8 V CUT HF 1 11 DISPLAY BD ASS Y HP EncoreII 1 12 REAR COVER ABS 94 HB Jack Black 6009 0337 HP ENCORE II ...

Page 12: ...tsurfer hp com Search aspx NOTE HP continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer com select your country or region and then follow the on screen instructions Internal and External Power Supplies are available for purchase from the following EU distributor EET https www eetgroup com en eu 14 NECK AL ...

Page 13: ...ide 2 Clean the room for disassembly 3 Identify the disassembly area 4 Check the position that the monitors are to be placed along with the number of monitors Prepare the area for material flow according to the disassembly layout 5 Be sure to have the following equipment and materials Press fixture Working table Screwdriver Knife Gloves Cleaning cloth ESD protection Scraper bar in the following di...

Page 14: ...ase Base stand 1 Pull out base and stand a Press black button with one hand b Pull out stand base with another hand 2 Disassy base and stand Step 2 Strip the screws from rear cover then move rear cover follow the below way ...

Page 15: ...rial 3 1 Remove the acetate tapes covering the LVDS LED FFCs 3 2 Pull out the LVDS LED FFCs to separate the base assembly from the unit 3 3 Remove the four screws to separate shielding from CB and five screws to separate hinge from CB 3 4 Dismantle the deco ...

Page 16: ...12 Step 4 Remove the screws 2pcs and 2pcs FFCs from CB Step 5 Strip the screws 4pcs ...

Page 17: ...13 Connector repair This procedure includes HDMI and VGA connectors This procedure includes VGA HDMI connectors ...

Page 18: ...A P100 Repair the VGA connector 1 Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber You can gently push down with the soldering iron once everything is molten to move the P100 out of the through holes 2 Lift the P100 connector from the PCB 3 Place the new component on the PCB Be sure that it matches the PCB footprint 4 Solder the new component HDMI connec...

Page 19: ... as much solder as possible from the pin 2 Use a soldering iron or hot air gun to melt the solder on the pins 3 Lift the P200 P201 connector from the PCB 4 Place the new component on the PCB Be sure that it matches the PCB footprint 5 Solder the new component ...

Page 20: ...n the keyboard or move the mouse to exit Sleep mode Video card is incompatible Open the OSD menu and select the Input Control menu Set Auto Switch Input to Off and manually select the input Image appears blurred indistinct or too dark Brightness is too low Open the OSD menu and select Brightness to adjust the brightness scale as needed Check Video Cable is displayed on screen Monitor video cable i...

Page 21: ...17 lockout function Power Button is Locked is Displayed The monitor s power button is locked Press and hold the power button for 10 seconds to disable the power button lock function ...

Page 22: ...tion 5 parts 9 parts ordering 10 power button location 5 power connector location 6 power light location 5 precautions 1 preparation for disassembly 11 REAR COVER removal 12 rear components 6 removal power board 15 REAR COVER 12 Function test 19 removal and replacement procedures 12 returning to customer 2 RoHS 2002 95 EC requirements 2 safety information 1 serial number location 7 service informa...

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