HP 260 G2 DM Maintenance And Service Manual Download Page 9 | Manualshive

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Product features

Standard configuration features

Features may vary depending on the model. For a complete listing of the hardware and software installed in
the computer, run the diagnostic utility (included on some computer models only).

NOTE:

This computer model can be used in a tower orientation or a desktop orientation. The tower stand is

sold separately.

Serial number location

Each computer has a unique serial number and a product ID number that are located on the exterior of the
computer. Keep these numbers available for use when contacting customer service for assistance.

Standard configuration features

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Summary of Contents for 260 G2 DM

Page 1: ...Maintenance and Service Guide HP 260 G2 Desktop Mini PC ...

Page 2: ...construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2016 Document Part Number 860801 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may r...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...Generating static 6 Preventing electrostatic damage to equipment 7 Personal grounding methods and equipment 7 Grounding the work area 7 Recommended materials and equipment 8 Operating guidelines 8 Routine care 9 General cleaning safety precautions 9 Cleaning the computer case 9 Cleaning the keyboard 9 Cleaning the monitor 10 Cleaning the mouse 10 Service considerations 10 Tools and software requir...

Page 6: ...optional rear port cover 38 5 Computer Setup F10 Utility 39 Computer Setup F10 Utilities 39 Using Computer Setup F10 Utilities 40 Computer Setup File 41 Computer Setup Storage 42 Computer Setup Security 43 Computer Setup Power 45 Computer Setup Advanced 45 Recovering the Configuration Settings 46 6 Troubleshooting without diagnostics 47 Safety and comfort 47 Before you call for technical support 4...

Page 7: ...nostics UEFI 86 Downloading HP PC Hardware Diagnostics UEFI to a USB device 86 10 System backup and recovery 88 Backing up restoring and recovering in Windows 10 88 Creating recovery media and backups 88 Creating HP Recovery media select products only 88 Using Windows tools 89 Restore and recovery 89 Recovering using HP Recovery Manager 90 What you need to know before you get started 90 Using the ...

Page 8: ... Recovery using recovery media select models only 97 Using HP Recovery Disc operating system discs select models only 97 Appendix A Power Cord Set Requirements 99 General Requirements 99 Japanese Power Cord Requirements 99 Country Specific Requirements 100 Appendix B Statement of Volatility 101 Appendix C Specifications 103 Index 104 viii ...

Page 9: ...d on some computer models only NOTE This computer model can be used in a tower orientation or a desktop orientation The tower stand is sold separately Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbers available for use when contacting customer service for assistance Standard configuration feat...

Page 10: ...is a problem with the computer and it is displaying a diagnostic code Refer to the Maintenance and Service Guide to interpret the code Rear panel components Rear panel components 1 Optional antenna cover 6 VGA monitor connector black 2 Padlock loop 7 USB 3 0 ports blue 3 Security cable slot 8 USB 2 0 ports black with keyboard wakeup function 4 Power connector for the AC adapter 9 RJ 45 network jac...

Page 11: ...tp partsurfer hp com select your country or region and then follow the on screen instructions Computer major components Item Description 1 Access panel 2 Base enclosure 3 System board with embedded processor includes replacement thermal material Intel Core i5 6200U processor Intel Core i3 6100U processor Intel Pentium 4405U processor Intel Celeron 3855U processor Chassis spare parts 3 ...

Page 12: ...drive cage Antennas and transceivers not illustrated Power supply 65W 89 efficiency not illustrated Stand not illustrated HP Ultraslim Keyed Cable Lock not illustrated Grommet hard drive not illustrated Adapter USB to serial not illustrated Mouse not illustrated HP USB HP USB laser Unbranded USB Keyboard not illustrated 4 Chapter 2 Illustrated parts catalog ...

Page 13: ...d 1 83 m not illustrated Drives and memory Item Description 1 Hard drive 1 TB 5400 rpm hard drive 2 5 inch 500 GB 5400 rpm hard drive 2 5 inch Solid state drives not illustrated 256 GB 128 GB Grommet hard drive not illustrated 2 Memory modules SODIMM PC4 17000 16 GB 8 GB 4 GB 2 GB Chassis spare parts 5 ...

Page 14: ...mally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating static The following table shows that Different activities generate different amounts of static electricity Static ele...

Page 15: ...be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels M...

Page 16: ...er on a sturdy level surface Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on...

Page 17: ...e a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can b...

Page 18: ...t and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in Cleaning the computer case on page 9 Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Tools and software requirements To service the computer you need the following Torx T 15 screwdriver Flat...

Page 19: ... handling a drive avoid touching the connector Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium coin cell battery The battery that comes with the computer provides power to the real time clock and has a minimum lifetime of about three years See the appropriate rem...

Page 20: ... SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a...

Page 21: ...on page 6 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as a USB flash drive from the computer 3 Turn off the computer properly through the operating system then turn off any external devices CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always pr...

Page 22: ...eparation for disassembly on page 13 2 Remove the screw on the rear of the computer 1 and then slide the panel forward and lift if off the computer 2 To install the access panel reverse the removal procedure 14 Chapter 4 Removal and replacement procedures ...

Page 23: ...ta to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 13 2 Remove the access panel Access panel on page 14 3 Unplug the combined power and data cable from the hard drive 1 Use the pull tab on the cable connector to unplug the cable Then pull the release lever next to the rear of the hard drive outward 2 While pulling the release lever out slide the dri...

Page 24: ...4 Remove the silver and blue isolation mounting guide screws from the sides of the old hard drive Reverse this procedure to replace the hard drive 16 Chapter 4 Removal and replacement procedures ...

Page 25: ...emory DDR4 SDRAM SODIMMs For proper system operation the SODIMMs must be industry standard 288 pin unbuffered non ECC PC4 17000 DDR4 2133 MT s compliant 1 2 volt DDR4 SDRAM SODIMMs The SODIMMs must also support CAS latency 15 DDR4 2133 MT s 15 15 15 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 512 Mbit 1 Gbit 2 Gbit ...

Page 26: ...populated in one channel only The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not equal to the memory capacity of the SODIMM in Channel B In flex mode the channel populated with the le...

Page 27: ...ory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory modul...

Page 28: ...n 2 so that the latches lock it in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket The computer automatically recognizes the additional memory when you turn on the computer 20 Chapter 4 Removal and replacement procedures ...

Page 29: ...e chassis NOTE WLAN module appearance may vary 1 Prepare the computer for disassembly Preparation for disassembly on page 13 2 Remove the access panel Access panel on page 14 3 Disconnect the antenna cables from the module 1 4 Remove the screw 2 that secures the module to the system board 5 Pull the module away from the socket to remove 3 To install the WLAN module reverse the removal procedure NO...

Page 30: ...ssembly To remove the speaker 1 Prepare the computer for disassembly Preparation for disassembly on page 13 2 Remove the access panel Access panel on page 14 3 Disconnect the speaker cable from the system board connector 1 4 From the front of the computer remove the pin that secures the speaker to the chassis 2 22 Chapter 4 Removal and replacement procedures ...

Page 31: ...5 Lift the speaker out of the computer 3 To install the speaker reverse the removal procedures Speaker 23 ...

Page 32: ... on page 13 2 Remove the access panel Access panel on page 14 3 Disconnect the fan cable from the system board connector labeled CPUFAN 1 4 Remove the two Torx screws that secure the fan to the heat sink 2 5 Remove the fan from the heat sink 3 To install the fan reverse the removal procedure 24 Chapter 4 Removal and replacement procedures ...

Page 33: ...mputer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the compute...

Page 34: ...lder 2 6 To insert the new battery make sure the positive side of the battery is facing up and slide one edge of the replacement battery under the metal clamp that was pulled back when removing the old battery Push the other edge down until the clamp on that side of the battery secures the battery in the holder 26 Chapter 4 Removal and replacement procedures ...

Page 35: ... Remove the fan Fan on page 24 4 In the order indicated on the heat sink loosen the four captive Torx screws 1 4 and then lift the heat sink out of the computer 5 CAUTION Be sure the loosen the screws in the order indicated by the numbers stamped on the heat sink CAUTION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the he...

Page 36: ...ge You have to remove the drive cage to access the drive cable connector underneath 1 Prepare the computer for disassembly Preparation for disassembly on page 13 2 Remove the access panel Access panel on page 14 3 Remove the hard drive Hard drive on page 15 4 Remove the three Torx screws 1 that secure the drive cage to the computer 28 Chapter 4 Removal and replacement procedures ...

Page 37: ...nnector under the drive cage 2 6 Disconnect the drive connector cable from the SATA0 connector on the system board and then remove the connector cable from the computer To install the drive cage and drive cable reverse the removal procedures Drive cage and drive cable 29 ...

Page 38: ...r disassembly Preparation for disassembly on page 13 2 Remove the access panel Access panel on page 14 3 Remove the memory modules Memory on page 17 4 Remove the hard drive Hard drive on page 15 5 Remove the drive cage Drive cage and drive cable on page 28 6 Remove the WLAN module WLAN module on page 21 7 Remove the fan Fan on page 24 8 Remove the heat sink Heat sink on page 27 9 Disconnect all ca...

Page 39: ...n activation failure need to reactivate the system or a system recovery failure To update SMBIOS information in Computer Setup 1 Turn on or restart the computer 2 Press Esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE If you do not press Esc at the appropriate time you must restart the computer and again press Esc when the monitor light turns g...

Page 40: ...t Feature Byte Enter the Feature Byte string The feature byte string is case sensitive The label includes spaces after every four characters You can enter or ignore these spaces their only purpose is to help with data entry There is a character limitation of 40 bytes per line When you reach this limit go If you make an error during data entry the data will not validate and the computer asks you to...

Page 41: ...S reset button SPKR White Speaker connector CPUFAN Black Fan connector PSWD Black blue Password header and jumper DIMM3 Black Primary memory socket XBT1 Black RTC battery DIMM1 Black Secondary memory socket SATA0 Black Hard drive data connector X1PCIEXP11 Black WLAN module socket System board 33 ...

Page 42: ... drive Hard drive on page 15 4 Disconnect the antenna cables from the WLAN module WLAN module on page 21 5 Remove the speaker Speaker on page 22 6 Remove the fan Fan on page 24 7 Remove the heat sink Heat sink on page 27 8 Remove the drive cage Drive cage and drive cable on page 28 9 Remove the system board System board on page 30 10 Remove the antenna from the front of the computer by pressing th...

Page 43: ...11 Remove the antenna while routing the cable through the hole in the front of the computer 12 Remove the antenna cable from the clips in the bottom of the chassis Wireless antennas 35 ...

Page 44: ...y pressing down on the tab at the top of the cover 1 and then rotating the cover off the computer 2 14 Remove the rear antenna by pressing the tab on the inside of the computer to disengage the antenna 36 Chapter 4 Removal and replacement procedures ...

Page 45: ...he rear of the computer Reverse the removal procedure to install the wireless antennas When installing wireless antennas use the following images to determine how to properly route the cables into the chassis Front antenna cable Rear antenna cable Wireless antennas 37 ...

Page 46: ...over To install the optional rear port cover connect the cables and then insert the hooks on the port cover into the slots on the rear of the computer and slide the port cover to the right 38 Chapter 4 Removal and replacement procedures ...

Page 47: ...less of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as d...

Page 48: ... F10 until the Computer Setup F10 Utility is displayed 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save change...

Page 49: ...plays copyright notice Set Time and Date Allows you to set system time and date Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords...

Page 50: ... legacy boot sources such as a network interface card internal hard drive or USB optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be r...

Page 51: ... can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked Setup Browse Mode appears if a setup password is s...

Page 52: ... Boot Enable Disable Allows you to make sure an operating system is legitimate before booting to it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows systems which ...

Page 53: ... messages enable disable Enabling this feature will cause the system to display POST error messages which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC A POST error message will only display on screen if the computer is capable of booting this far If the POST detects an error before this point a beep code...

Page 54: ...sed to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default is enabled Recovering the Config...

Page 55: ...lashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 75 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug a...

Page 56: ...e green monitor light is on Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to POST error messages and diagnostic front panel LEDs and audible codes on page 75 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If...

Page 57: ... is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Cannot access the Computer Setup F10 Utility when booting the computer Cause Solution The Computer Setup F10 Utility is set to fast boot causing the F10 acces...

Page 58: ...sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Cannot remove computer cover or access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using C...

Page 59: ...Utility click Open Task Manager c Select applications that you do not want to launch automatically and the click Disable Some software applications especially games are stressful on the graphics subsystem 1 Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the...

Page 60: ...e system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open the access panel and check that the power button cable is properly connected to the system board 3 Check that the power supply cables are properly connected to the system boar...

Page 61: ...essor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Computer powered off automatically and the Power ...

Page 62: ...r from the list of applications In the left column expand This PC right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation P...

Page 63: ...ed Boot Options and ensure the bootable hard drive is listed immediately under the Hard Drive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Advanced Port Options Boot order is...

Page 64: ...ous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO c...

Page 65: ...that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and type your password if set System ROM is corrupted system is running in Boot Bl...

Page 66: ...e Solution Pre video memory error 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause ...

Page 67: ...displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity be sure...

Page 68: ...e mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 10 1 Log into the computer using an Administrator account 2 Type msconfig in the taskbar search box and then select msconfig from the list of applications 3 Click the Boot tab select Safe boot and then click OK High pitched noise coming from ...

Page 69: ...audio features and you encounter audio problems see the common causes and solutions listed in the following table Sound cuts in and out Cause Solution Processor resources are being used by other open applications Shut down all open processor intensive applications Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned down or muted Double click the Sp...

Page 70: ... Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to us...

Page 71: ...correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the c...

Page 72: ... with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Connect the wireless keyboard USB receiver to a USB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Solut...

Page 73: ...components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally ...

Page 74: ...efault configuration conflicts with other devices Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager ...

Page 75: ...bled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 10 type device manager in the taskbar search box and then select Device Manager from the list of applications Incorrect network d...

Page 76: ... attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly The network controller is de...

Page 77: ...d to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another s...

Page 78: ...ule is not installed in the DIMM1 or XMM1 socket Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC an...

Page 79: ...ve not found identified Cause Solution The device is attached to a USB port that has been hidden in Computer Setup Run the Computer Setup utility and enable USB ports in Advanced Port Options The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order...

Page 80: ...common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You s...

Page 81: ...earch box and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section click the Delete button 4 Select the Cookies and website data check box and click the Delete button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some programs will start Log on to your ISP and launch the desired program ...

Page 82: ...ll not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on the front of the computer See POST error messages and diagnostic front panel LEDs and audible codes on page 75 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Illegal Operation has Occurred error message is displayed Cause So...

Page 83: ...sis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 39 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST NO...

Page 84: ...he Management Engine ME BIOS Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 00C PMM Deallocation Error during MEBx Cleanup Memory error duri...

Page 85: ...memory modules replace the system board 2E3 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace with a supported module 2E4 DIMM Configuration Warning The current memory configuration is not o...

Page 86: ...OS on page 82 3 Replace the hard disk drive 3F2 Hard Disk 2 Error Hard disk 2 error 1 Check and or replace cables 2 Clear CMOS See Password security and resetting CMOS on page 82 3 Replace the hard disk drive 400 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to the same resources 1 Remove any serial port expansion cards 2 Clear CMOS See Password secur...

Page 87: ... The system has detected a wireless module installed in the system that is not supported and has been disabled Replace with a supported module 800 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 801 Keyboard or System Unit Error Keyboard failure 1 Reconnect the k...

Page 88: ...ply fan 910 Filter Warning Airflow filter is dirty Replace the airflow filter Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup the BIOS validates the functionality of the following subsystems and conditions AC adapter System board power Processor failure BIOS corruption Memory failure Graphics failure Syst...

Page 89: ...he embedded controller is checking or recovering the boot block Hardware 3 2 The embedded controller has timed out waiting for BIOS to return from memory initialization 3 3 The embedded controller has timed out waiting for BIOS to return from graphics initialization 3 4 The system board displays a power failure crowbar 3 5 The processor is not detected 3 6 The processor does not support an enabled...

Page 90: ...n with power removed will reset the BIOS settings to factory defaults It may be useful to back up the BIOS settings or save them as custom defaults before resetting them in case they are needed later Back up can be performed in Computer Setup or using the BiosConfigUtility tool available from www hp com See Computer Setup F10 Utility on page 39 for information on backing up the BIOS settings Reset...

Page 91: ...you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the system board components image at Syst...

Page 92: ... the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaul...

Page 93: ...ST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 39 Clearing and resetting the BIOS 85 ...

Page 94: ...ostics UEFI to a USB device on page 86 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you m...

Page 95: ...mputer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 87 ...

Page 96: ... personal information For more information see Using Windows tools on page 89 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media select products only If possible check for the presence of the Recovery partition and the Windows partition From the Start menu select File Explorer If your computer does not list the Windows partition and the Reco...

Page 97: ...ur country or region and follow the on screen instructions Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next...

Page 98: ...btained from HP or by using the HP Recovery partition select products only If you have not already created recovery media see Creating HP Recovery media select products only on page 88 What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the m...

Page 99: ...ructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Man...

Page 100: ...ting system in cases where the hard drive is corrupted or has been replaced See Creating recovery media on page 92 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windo...

Page 101: ...ou the size of the drive required to store all the data minimum of 8 GB NOTE The process of creating recovery media is lengthy You can quit the process at any time The next time you initiate the process it resumes where it left off NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery To create...

Page 102: ...y DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Creating recovery discs NOTE The Windows 7 operating system DVD can be created only once The option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start All Programs Productivity and Tools HP Recovery Disc Creator 2 Select ...

Page 103: ...nformation use System Restore to return the computer to a previous restore point NOTE Always use this System Restore procedure before you use the System Recovery feature To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions System Recove...

Page 104: ...d follow the steps in System Recovery when Windows is not responding on page 96 5 Click Security and Protection click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 6 Under I need help immediately click System Recovery 7 Select Yes and then click Next Your computer restarts 8 When the computer restarts you will see the Recovery Manager welco...

Page 105: ...c as the computer is powering on to display the startup menu 5 Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately...

Page 106: ...tart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads NOTE If the computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is ins...

Page 107: ...dited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 ...

Page 108: ... fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T ...

Page 109: ...ow the instructions to flash the BIOS that are found on the website Flashing the BIOS will reset it back to factory settings 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security System Security from the main menu If the Embedded Security Device Support option is set to Disable skip to step 7 5 To erase al...

Page 110: ...rd and turn the computer on The passwords are now cleared and all other user configurable non volatile memory settings are reset to their factory default values 14 Enter the F10 setup utility 15 Select File Default Setup Restore Factory Settings as Default This will set the default settings back to the factory defaults 16 Select File Apply Defaults and Exit 17 Shut down the computer remove the AC ...

Page 111: ... limited by the type and number of options installed Relative Humidity noncondensing Operating 15 80 15 80 Maximum Altitude unpressurized Operating Non operating 15 000 ft 15 000 ft 4572 m 4572 m Power Supply Rated Voltage Range1 Rated Line Frequency 100 240 VAC 50 60 Hz Maximum Operating Power 65W Idle Operating Power 30W 1 This system utilizes an active power factor corrected power supply This a...

Page 112: ...DVD creating 94 using for restore 97 E electrostatic discharge ESD 6 preventing damage 7 error codes 75 80 messages 75 F F10 Setup access problem 49 fan illustrated 4 removal and replacement 24 flash drive problems 71 flashing LEDs 80 front panel components 2 front panel problems 72 G general problems 49 grounding methods 7 H hard drive illustrated 5 installation 15 proper handling 11 removal 15 r...

Page 113: ...OS 82 password jumper 82 S safety and comfort 47 safety precautions cleaning 9 SATA connectors on system board 12 data cable pinouts 12 hard drive characteristics 12 screws correct size 10 serial number location 1 service considerations 10 software problems 74 servicing computer 10 solid state drive illustrated 5 sizes 15 solid state drives sizes 15 speaker illustrated 4 removal and replacement 22...

Page 114: ...Windows 7 operating system media creating 94 WLAN antennas removal and replacement 34 WLAN module illustrated 4 removal and replacement 21 106 Index ...

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