7
Troubleshooting
The following sections describe several common issues and resolutions.
32
Chapter 7 Troubleshooting
Page 1: ...Multimedia User Guide ...
Page 2: ... in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition August 2008 First Edition July 2008 Document Part Number 490903 002 Product notice This user guide describes features that are common to most models...
Page 3: ...ng external audio devices 10 Checking your audio functions 11 4 Video Using the external monitor port 13 Connecting an HDMI device 14 Configuring the audio using HDMI select models only 14 5 Optical drive Identifying the installed optical drive 16 Using optical discs 17 Selecting the right disc 18 CD R discs 18 CD RW discs 18 DVD R discs 18 DVD RW discs 18 LightScribe DVD R discs 18 Blu ray Disc 1...
Page 4: ... The computer does not detect the optical drive 34 A disc does not play 35 A disc does not play automatically 36 A DVD movie stops skips or plays erratically 37 A DVD movie is not visible on an external display 38 A DVD playing in Windows Media Player produces no sound or display 39 The process of burning a disc does not begin or it stops before completion 40 The computer does not detect the optic...
Page 5: ...stening to music Integrated microphone for recording your own audio Integrated webcam that allows you to capture and share video Preinstalled multimedia software that allows you to play and manage your music movies and pictures Hotkeys that provide fast access to multimedia tasks NOTE Your computer may not include all of the components listed The following sections explain how to identify and use ...
Page 6: ...ecords audio and video and captures still photographs 4 Speakers 2 Produce sound 5 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio NOTE When a device is connected to the headphone jack the computer speakers are disabled 6 Audio in microphone jack Connects an optional computer headset microphone stereo arra...
Page 7: ...r decrease the volume by moving the slider up or down Select the Mute check box to mute the volume or a Double click the Volume icon in the notification area b In the Speakers column you can increase or decrease the volume by moving the Volume slider up or down You can also adjust the balance or mute the volume If the Volume icon is not displayed in the notification area follow these steps to add ...
Page 8: ...edia activity functions The media activity hotkeys and the media activity buttons select models only control the play of an audio CD or a DVD that is inserted into the optical drive 4 Chapter 1 Multimedia features ...
Page 9: ...o play the disc When an audio CD or a DVD is playing use the following hotkeys To pause or resume playing the disc press fn f9 3 To stop the disc press fn f10 4 To play the previous track of an audio CD or the previous chapter of a DVD press fn f11 5 To play the next track of an audio CD or the next chapter of a DVD press fn f12 6 Using the media activity functions 5 ...
Page 10: ...our computer includes preinstalled multimedia software that allows you to play music watch movies and view pictures The following section provides details about preinstalled multimedia software 6 Chapter 2 Multimedia software ...
Page 11: ...n the multimedia program you want to use NOTE Some programs may be located in subfolders NOTE For details about using software included with the computer refer to the software manufacturer s instructions which may be provided with the software on disc or on the manufacturer s Web site Accessing your preinstalled multimedia software 7 ...
Page 12: ...any multimedia software from a CD or DVD follow these steps 1 Insert the disc into the optical drive 2 When the installation wizard opens follow the on screen instructions 3 Restart the computer if you are prompted to do so 8 Chapter 2 Multimedia software ...
Page 13: ...rnal speakers Record sound using the internal microphone or connect an external microphone Download music from the Internet Create multimedia presentations using audio and images Transmit sound and images with instant messaging programs Stream radio programs or receive FM radio signals select models only Create or burn audio CDs 9 ...
Page 14: ...phones or a microphone refer to the information provided with the device For best results remember the following tips Be sure that the device cable is securely connected to the correct jack on your computer Cable connectors are normally color coded to match the corresponding jacks on the computer Be sure to install any drivers required by the external device NOTE A driver is a required program tha...
Page 15: ...nected headphones To check the record functions of the computer follow these steps 1 Select Start All Programs Accessories Entertainment Sound Recorder 2 Click Record and speak into the microphone Save the file to your desktop 3 Open Windows Media Player and play back the sound NOTE For best results when recording speak directly into the microphone and record sound in a setting free of background ...
Page 16: ...ideo Your computer enables you to use a variety of video features Watch movies Play games over the Internet Edit pictures and video to create presentations Connect external video devices 12 Chapter 4 Video ...
Page 17: ...mputer To connect a display device connect the device cable to the external monitor port NOTE If a properly connected external display device does not display an image press fn f4 to transfer the image to the device Repeatedly pressing fn f4 alternates the screen image between the computer display and the device Using the external monitor port 13 ...
Page 18: ...f the HDMI cable to the HDMI port on the computer 2 Connect the other end of the cable to the video device according to the device manufacturer s instructions 3 Press fn f4 on the computer to switch the image between the display devices connected to the computer Configuring the audio using HDMI select models only To configure HDMI audio first connect an audio or video device such as a high definit...
Page 19: ...1 Right click the Speaker icon in the notification area at the far right of the taskbar and then click Adjust Audio Properties 2 Click the Audio tab and under Sound playback change the default device to Sound MAX HD Audio 3 Click OK Connecting an HDMI device 15 ...
Page 20: ...tical drive Identifying the installed optical drive Select Start My Computer The type of optical drive installed in the computer is displayed under Devices with Removable Storage 16 Chapter 5 Optical drive ...
Page 21: ...ype Read CD and DVD ROM media Write to CD R RW media Write to DVD includes DVD R DL DVD RW R and DVD RAM media Write label to LightScribe CD or DVD Read Blu ray Write to Blu ray R RE DVD ROM Drive Yes No No No No No DVD CD RW Combo Drive Yes Yes No No No No DVD RW SuperMulti DL Lightscribe Drive Yes Yes Yes Yes No No Blu ray R RE DVD RW SuperMulti DL Drive Yes Yes Yes No Yes Yes Double layer discs...
Page 22: ...it cannot be erased or written over CD RW discs Use a CD RW disc a rewritable version of a CD to store large projects that must be updated frequently Typical uses include the following Developing and maintaining large documents and project files Transporting work files Making weekly backups of hard drive files Updating photos video audio and data continuously DVD R discs Use blank DVD R discs to p...
Page 23: ...h definition video A single layer Blu ray Disc can store 25 GB over five times the size of a single layer DVD at 4 7 GB A dual layer Blu ray Disc can store 50 GB almost 6 times the size of a dual layer DVD at 8 5 GB Typical uses include the following Storage of large amounts of data High definition video Selecting the right disc 19 ...
Page 24: ...the tray spindle NOTE If the tray is not fully accessible tilt the disc carefully to position it over the spindle 5 Gently press the disc 3 down onto the tray spindle until the disc snaps into place 6 Close the disc tray If you have not yet configured AutoPlay as described in the following section an AutoPlay dialog box opens It prompts you to select how you want to use the media content 20 Chapte...
Page 25: ...er 2 Right click the device such as CD ROM drive and then click Properties 3 Click the AutoPlay tab and then select one of the available actions 4 Click OK NOTE For more information about AutoPlay refer to Help and Support Configuring AutoPlay 21 ...
Page 26: ...ce Do not write to a disc while the computer is running on battery power Before writing to a disc close all open programs except the disc software you are using Do not copy directly from a source disc to a destination disc or from a network drive to a destination disc Do not use the computer keyboard or move the computer while the computer is writing to a disc The write process is sensitive to vib...
Page 27: ...al drive 4 Click Copy at the bottom right of the screen Creator Business reads the source disc and copies the data to a temporary folder on your hard drive 5 When prompted remove the source disc from the optical drive and insert a blank disc into the drive After the information is copied the disc you created is ejected automatically Copying a CD or DVD 23 ...
Page 28: ...ually do not support all DVD formats Refer to the user guide that came with your DVD player for a list of supported formats An MP3 file uses less space than other music file formats and the process for creating an MP3 disc is the same as the process for creating a data file MP3 files can be played only on MP3 players or on computers with MP3 software installed To burn a CD or DVD follow these step...
Page 29: ...2 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case Removing a CD or DVD 25 ...
Page 30: ... click No After you click No the computer may behave in either of the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off external devices such as printers a...
Page 31: ...e region setting you select the fifth time becomes the permanent region setting on the DVD drive The number of region changes remaining is displayed on the DVD Region tab To change settings through the operating system 1 Select Start My Computer 2 Right click in the window and select Properties Hardware tab Device Manager 3 Click the sign next to DVD CD ROM drives right click the DVD drive for whi...
Page 32: ...ive To access the webcam and HP Webcam software select Start All Programs HP Webcam The webcam software enables you to experiment with the following features Video Record and play back webcam video Audio Record and play back audio Streaming video Use with instant message software solutions that support UVC Universal Video Class cameras Snapshots Take still photos HP Presto Bizcard select models on...
Page 33: ...emporarily disable the firewall NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily solve the problem disable the firewall perform the task you want to perform and then reenable the firewall To permanently resolve the problem reconfigure the firewall Whenever possible p...
Page 34: ...ges in an image A higher sharpness setting creates a more defined image a lower sharpness setting creates a softer image Gamma Controls the contrast affecting the mid level grays or midtones of an image Adjusting the gamma of an image allows you to change the brightness values of the middle range of gray tones without dramatically altering the shadows and highlights A lower gamma setting makes gra...
Page 35: ...of the lens to infinity Macro The close up focus setting this mode is for taking photos and capturing video at a very close range select models only NOTE The Bizcard reader select models only is always preset to a macro mode setting during its operation To view or change the HP Webcam focus mode follow these steps Selecting Start All Programs HP Webcam Settings Options Controlling the webcam focus...
Page 36: ...7 Troubleshooting The following sections describe several common issues and resolutions 32 Chapter 7 Troubleshooting ...
Page 37: ...then pull out the tray 2 until it stops 3 Remove the disc 3 from the tray by gently pressing down on the spindle while lifting the outer edges of the disc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case The optical disc tray does not open f...
Page 38: ... then click Device Manager 4 In the Device Manager window click the plus sign next to Disc Drives or DVD CD ROM drives unless a minus sign is already showing Look for an optical drive listing 5 Right click the optical device to perform the following tasks Update the driver Disable the device Scan for hardware changes Windows scans your system for installed hardware and installs any required driver...
Page 39: ...o the computer may behave in either of the following ways Playback may resume or The playback window in the multimedia program may close To return to playing the disc click the Play button in your multimedia program to restart the disc In rare cases you may need to exit the program and then restart it Increase system resources Turn off external devices such as printers and scanners This practice f...
Page 40: ...omputer 2 Right click the device such as CD ROM drive and then click Properties 3 Click the AutoPlay tab and then select one of the available actions 4 Click OK NOTE For more information about AutoPlay refer to Help and Support 36 Chapter 7 Troubleshooting ...
Page 41: ...ing suggestions Log off the Internet Change the color properties of the desktop 1 Right click on a blank area of the computer desktop and select Properties Settings 2 Set Colors to Medium 16 bit if this setting is not already selected Disconnect external devices such as a printer scanner camera or handheld device A DVD movie stops skips or plays erratically 37 ...
Page 42: ...to make the external display primary a Right click on a blank area of the computer desktop and select Properties Settings b Specify a primary display and a secondary display NOTE When using both displays the DVD image will not appear on any display designated as the secondary display To get information about a multimedia question not covered in this guide select Start Help and Support 38 Chapter 7...
Page 43: ...ia Player produces no sound or display You must use InterVideo WinDVD 8 BD Blu ray Player or a later version which is preinstalled on the computer to play a DVD A DVD playing in Windows Media Player produces no sound or display 39 ...
Page 44: ...r guides for more information about disc types Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive Reinstall the disc burning device driver located in the DVD CD ROM drives category in Device Manage...
Page 45: ...Device Manager 4 In the Device Manager window click the plus sign next to Disc Drives or DVD CD ROM drives unless a minus sign is already showing Look for an optical drive listing 5 Right click the optical device listing to perform the following tasks Update the driver Disable the device Scan for hardware changes Windows scans your system for installed hardware and installs any required drivers Cl...
Page 46: ... HP Update 1 Select Start All Programs HP HP Update 2 On the HP Welcome screen click Settings and select a time when the utility should check for software updates on the Web 3 Click Next to immediately check for HP software updates To use the HP Web site 1 Open your Internet browser and go to http www hp com support 2 Select your country or region 3 Click the option for software and driver downloa...
Page 47: ...rnal audio devices connecting 10 external monitor port 13 F focus webcam 31 H HDMI configuring 14 connecting 14 HDMI port 14 headphone audio out jack 2 headphones 2 high definition devices connecting 14 HP Webcam adjusting properties 30 controlling the focus 31 identifying 2 tips 29 using 28 HP Webcam light identifying 2 I internal microphone identifying 2 InterVideo WinDVD 8 BD Blu ray Player or ...
Page 48: ...y 37 DVD produces no sound 39 external display 38 HP device drivers 42 optical disc tray 33 optical drive detection 34 41 U using the webcam 28 V video using 12 volume mute button 3 volume scroll zone 3 volume adjusting 3 W webcam adjusting properties 30 controlling the focus 31 identifying 2 tips 29 using 28 webcam light identifying 2 44 Index ...
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