W
HITE
P
APER
(cont.)
PSG#HJ_DT_010303_1A
3
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
P
U R P O S E
This document describes some of the options available to an individual who may experience
problems with the operating system installation on their PC. Because the causes of problems with
the system software can vary widely, this document discusses practices that would apply to the
broadest range of circumstances.
It is assumed that the reader of this document is familiar with the installed operating system,
including: installing the operating system software, adding and removing components; adding and
removing device drivers; and using hard drive management tools.
Some Reasons for Needing System Recovery or Restore
Installation of a software package or driver has produced undesirable results.
A hardware device or system resource is no longer working as expected.
The operating system is not functioning properly.
You want to restore the PC back to its original factory state.
NOTE:
Before attempting any of the solutions outlined in this document, you should review the
online help and support documentation provided with the Windows operating system and search
for the topic
“Repair Overview”
or visit the
Microsoft KnowledgeBase
Web site at
http://support.microsoft.com/ for information regarding possible known operating system or
software issues and solutions.
What You Will Need
Operating system CD (provided with the HP computer)
The
Restore Plus!
CD (provided with the HP computer)
Restore Plus! Supplemental Software
CD (provided with the HP computer)
Additional application CDs (provided with the HP computer or purchased separately)
Additional PC with access to the Internet for reviewing documentation from
http://support.microsoft.com/ or obtaining device drivers or additional software from
http://www.hp.com/ or hardware manufacturers' Web sites (optional, but highly
recommended)
NOTE:
Some systems may not have shipped with
Restore Plus!
,
Supplemental Software
CDs, or
additional OEM application CDs. The inclusion of these CDs with your PC is based on the model
and software options available at the time of purchase.
