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2.

Remove the optical drive (2) by sliding it out of the optical drive bay.

3.

If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to
disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel
(3), and the remove it (4).

Component replacement procedures

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Summary of Contents for 17

Page 1: ...HP 17 Laptop PC HP 17g Laptop PC HP 17q Laptop PC Maintenance and Service Guide ...

Page 2: ...l 2017 Document Part Number 926124 003 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is aut...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...nts 22 Miscellaneous parts 24 Mass storage devices 25 4 Removal and replacement procedures preliminary requirements 27 Tools required 27 Service considerations 27 Plastic parts 27 Cables and connectors 27 Drive handling 28 Grounding guidelines 28 Electrostatic discharge damage 28 Packaging and transporting guidelines 29 Workstation guidelines 29 5 Removal and replacement procedures for Customer Se...

Page 6: ...ton board 79 Power connector 80 Top cover keyboard 81 7 Using Setup Utility BIOS 83 Starting Setup Utility BIOS 83 Updating Setup Utility BIOS 83 Determining the BIOS version 83 Downloading a BIOS update 84 8 Backing up restoring and recovering 85 Creating recovery media and backups 85 Creating HP Recovery media select products only 85 Using Windows tools 86 Restore and recovery 87 Recovering usin...

Page 7: ...mputer specifications 93 43 9 cm 17 3 in display specifications 94 Hard drive specifications 94 M 2 solid state drive specifications 95 DVD RW SuperMulti DL Drive specifications 96 11 Power cord set requirements 97 Requirements for all countries 97 Requirements for specific countries and regions 98 12 Recycling 101 Index 103 vii ...

Page 8: ...viii ...

Page 9: ...3 4 GHz 6 MB L3 cache 2400 MHz quad 15W 7th generation Intel Core processors Intel Core i7 7500U 2 7 GHz turbo up to 3 5 GHz 4 MB L3 cache 2133 MHz dual 15W Intel Core i5 7200U 2 5 GHz turbo up to 3 1 GHz 3 MB L3 cache 2133 MHz dual 15W Intel Core i3 7100U 2 4 GHz 3 MB L3 cache 2133 MHz dual 15W Intel Core i3 6006U 2 0 GHz 3 MB L3 cache 2133 MHz dual 15W Intel Pentium and Celeron processors Intel ...

Page 10: ... WLED flat flat 4 0 mm eDP HD SVA BrightView 1600 900 typical brightness 220 nits non touch panel HD SVA antiglare 1600 900 typical brightness 220 nits non touch panel HD UWVA BrightView 1920 1080 typical brightness 220 nits touch panel FHD UWVA antiglare 1920 1080 typical brightness 300 nits non touch panel Memory One SODIMM slot non customer accessible non upgradeable DDR3L 1600 MHz single chann...

Page 11: ... 2 mm M 2 SATA 3 solid state drive 256 GB 128 GB M 2 SATA configurations TLC 512 GB 256 GB 128 GB Hard drive solid state drive configurations 1 TB 5400 rpm 9 5 mm hard drive 128 GB M 2 SATA 3 solid state drive Fixed optical drive Fixed serial SATA 9 0 mm tray load DVD RW Double Layer SuperMulti writer Supports zero power optical drive Supports M disc Camera and microphone HP TrueVision HD HD camer...

Page 12: ...g WLAN formats Intel Dual Band Wireless AC 3168 802 11 ac 1x1 WiFi BT 4 2 Combo non vPro Intel Dual Band Wireless AC 7265 802 11AC 2x2 WiFi BT 4 2 Combo Adapter non vPro External media card HP Multi Format Digital Media Card Reader Support SD SDHC SDXC Push pull insertion removal Internal Card One M 2 slot for WLAN Ports HDMI version 1 4 supporting 1920 1080 60Hz RJ 45 Ethernet includes link and a...

Page 13: ...0 For Developed Market ML Windows 10 Home ML Windows 10 Home Plus ML For Emerging Market EM SL Windows 10 Home EM SL Windows 10 Home Plus EM SL Windows 10 Home Value NB EM SL Windows 10 Home Value NB Select Geo EM SL For China Market CPPP Windows 10 Home High End China Language Edition CPPP Windows 10 Home China Language Edition For APJ SEAP Market EM SL SEAP Windows 10 Home EM SL SEAP Windows 10 ...

Page 14: ...6 Chapter 1 Product description ...

Page 15: ... card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 4 USB 2 0 port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data transfer 5 Optical drive Depending on your ...

Page 16: ... such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 6 USB 3 x SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer 7 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones ear...

Page 17: ...al area networks WLANs The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Start button select HP...

Page 18: ... your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Page 19: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Keyboard area 11 ...

Page 20: ...Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Start ...

Page 21: ...used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad ...

Page 22: ...nent Description 1 Speakers Produce sound 2 Battery lock Locks the battery in the battery bay 3 Battery bay Holds the battery 4 Battery release latch Releases the battery 14 Chapter 2 Getting to know your computer ...

Page 23: ...ce door or on the back of the display Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely match...

Page 24: ... regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 16 Chapter 2 Getting to know your computer ...

Page 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Page 26: ...01 Top cover keyboard rose gold backlit Only available in 001 United States 934119 001 Top cover keyboard silk gold not backlit Only available in 001 United States L00663 001 Top cover keyboard silk gold backlit Only available in 001 United States L00664 001 3 TouchPad board NOTE The TouchPad board cable is available using spare part number 926518 001 This cable connects from the TouchPad board to...

Page 27: ...entium N3710 processor 925621 xxx Intel Celeron N3350 processor 939589 xxx Intel Celeron N3060 processor 925622 xxx 6 Display cable frame guide 926539 001 7 Power connector cable 810326 010 8 Power button board NOTE The power button board cable is available using spare part number 926517 001 926529 001 9 Fan 926724 001 Heat sink assembly includes replacement thermal materials 10 For use in models ...

Page 28: ...05 Realtek RTL8723DE 802 11 bgn 1x1 WiFi BT 4 2 Combo Adapter 927230 855 Realtek RTL 8188EE 802 11 bgn 1x1 WiFi Adapter 927235 855 Intel Dual Band Wireless AC 3168 802 11 ac 1x1 WiFi BT 4 2 Combo 863934 855 18 Solid state drive board 856614 001 19 Solid state drive holder 858260 001 20 Hard drive does not include bracket 2 TB 5400 rpm 2 5 inch 912487 855 1 TB 5400 rpm 2 5 inch 676423 855 500 GB 54...

Page 29: ... Empress red 926502 001 Rose gold 926503 001 26 Rubber Kit includes front and rear feet Pike silver 926547 001 Silk gold 926548 001 Smoke gray 926549 001 Marine blue 926550 001 Amethyst purple 926551 001 Champagne rose 926552 001 Jet black 926553 001 Snow white 926554 001 Empress red 926555 001 Rose gold 926556 001 Pale mint 926557 001 27 DVD RW Double Layer SuperMulti Drive 920417 009 Computer ma...

Page 30: ... VGA 919472 003 3 Touch control board includes tape and EMI foil 926532 001 4 Raw display panel 16 9 Ultra Wide Aspect Ratio 43 9 cm 17 3 in FHD anti glare non touch 798926 011 HD Touch On Panel TOP 851049 003 HD BrightView non touch 851051 005 HD anti glare non touch 910136 003 5 Hinge covers 22 Chapter 3 Illustrated parts catalog ...

Page 31: ...ilk gold 928884 001 6 Hinges left and right 926527 001 7 Display cable Touch displays 926520 001 Non touch displays 926519 001 8 Antennas Dual 926424 001 Single 926425 001 9 Display enclosure For use in non touch models Pike silver 926482 001 Silk gold 926483 001 Smoke gray 926484 001 Marine blue 926485 001 Amethyst purple 926486 001 Pale mint 926487 001 Champagne rose 926488 001 Jet black 926489 ...

Page 32: ...dapter 45 W 741553 850 65 W 710412 001 65 W EM 913691 850 90 W 710413 001 Power cord 3 pin black 1 0 m for use in For use in Australia 920688 011 For use in Denmark 920688 007 For use in Europe 920688 005 For use in India 920688 016 For use in Israel 920688 008 For use in Japan 920688 017 For use in North America 920688 001 For use in the People s Republic of China 920688 014 For use in South Kore...

Page 33: ...549 001 Marine blue 926550 001 Amethyst purple 926551 001 Champagne rose 926552 001 Jet black 926553 001 Snow white 926554 001 Empress red 926555 001 Rose gold 926556 001 Pale mint 926557 001 Screw Kit 926725 001 HDMI to VGA adapter 701943 001 Mass storage devices Mass storage devices 25 ...

Page 34: ... 926513 001 Empress red 926514 001 Rose gold 926515 001 3 Optical drive bracket 926526 001 4 Hard drive does not include bracket 2 TB 5400 rpm 2 5 inch 912487 855 1 TB 5400 rpm 2 5 inch 676423 855 500 GB 5400 rpm 2 5 inch 683839 855 5 Hard drive holder 905974 001 6 Solid state drive holder 858260 001 7 Solid state drive board 856614 001 8 Solid state drive Value SSD 256 GB 865902 014 128 GB 827560...

Page 35: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 36: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 37: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Page 38: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 39: ...and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and lengt...

Page 40: ... computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Lift the computer a few inches off the surface 1 3 While holding the computer slide the battery lock latch 2 to unlock the battery 4 While pressing on the outside edge of the battery release latch 3 slide ...

Page 41: ...align the battery so it is parallel to the rear of the computer and then push the battery into the battery bay until it snaps into place 1 Slide the battery lock latch 2 to lock the battery Component replacement procedures 33 ...

Page 42: ... drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Rem...

Page 43: ...ve bay 3 If it is necessary to remove the optical drive bezel insert a paper clip into the release hole 1 to disengage the bezel Press the tab 2 to release the bezel from the drive Rotate the side of the bezel 3 and the remove it 4 Component replacement procedures 35 ...

Page 44: ...optical drive remove the Phillips PM2 0 2 5 screw 1 that secures the bracket to the drive and then remove the bracket 2 Reverse this procedure to reassemble and install the optical drive 36 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 45: ...ust be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone m...

Page 46: ...mputer 4 Remove the battery see Battery on page 32 To remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it 2 Flex the inside of the top edge 1 left 2 and right sides 3 and the inside of the bottom edge 4 of the display bezel until the bezel disengages from the display enclosure 3 Remove the display bezel ...

Page 47: ...splay panel to the enclosure b Rotate the display panel onto the keyboard 1 to gain access to the display cable connection on the back of the panel c On the back of the display panel release the adhesive strip that secures the display panel cable to the display panel 2 and then disconnect the cable 3 Component replacement procedures 39 ...

Page 48: ...y panel from the computer Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...uter is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive o...

Page 50: ... of the computer and pry to separate the bottom cover from the computer 1 Work your way around prying to disengage the bottom cover from the computer 2 and then remove the cover 3 Reverse this procedure to install the bottom cover 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom ...

Page 52: ...ter 3 To disassemble the hard drive pull the sides of the cover up and away from the hard drive 1 and then remove the cover from the hard drive 2 Reverse this procedure to reassemble and install the hard drive 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 53: ...these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the batter...

Page 54: ...ennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 55: ...e computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on page 41 To remove the RTC battery Using a thin tool or screwdriver disengage the battery from t...

Page 56: ...hen shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on ...

Page 57: ...2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 49 ...

Page 58: ...computer by unplugging the power cord from the computer 3 Remove the battery see Battery on page 32 4 Remove the optical drive see Optical drive on page 34 5 Remove the bottom cover see Bottom cover on page 41 Remove the solid state drive 1 Remove the Phillips PM2 0 2 0 screw 1 that secures the drive to the system board 2 Remove the drive 2 by pulling it away from the connector NOTE Solid state dr...

Page 59: ... outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on page 41 7 Remove the solid state drive see Solid state drive on page 50 To remove the solid state drive holder and board 1 Remove the Phillips PM2 0 4 5 screw 1 that secures the solid state dri...

Page 60: ...4 Lift the board out of the holder 2 Reverse this procedure to install the solid state drive holder and board 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ... by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on page 41 To remove the optical drive connector 1 Disconnect the optical drive connector cable from the system board 1 2 Remove the Phillips PM2 0 4...

Page 62: ...ected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on page 41 To remove the TouchPad click board 1 Disconnect the TouchPad cable from the ...

Page 63: ...l external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on page 41 To remove the TouchPad board 1 Disconnect the TouchPa...

Page 64: ...puter by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on page 41 To remove the USB board 1 Disconnect the cable from the USB board 1 2 Remove the Phillips PM2 0 4 0 screw 2 that secures the USB boar...

Page 65: ...irst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on page 41 To remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable from the routing path 2 3 Lift the speakers ou...

Page 66: ... unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on page 41 To remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the Phillips PM2 0 4 0 screw 2 that secures the fan to the computer 3...

Page 67: ... turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these step...

Page 68: ...f you have a model with UMA graphics and fan a In the order indicated on the heat sink loosen the four Phillips screws 1 that secure the heat sink to the system board 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 69: ...rd b Remove the heat sink 2 from the system board NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustrations show the replacement thermal material locations Component replac...

Page 70: ...t sink 1 3 and associated system board components 2 4 UMA graphics on models with fan Thermal paste is used on the heat sink 1 and associated system board component 2 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 71: ...cs on models without fan Thermal paste is used on the heat sink 1 and associated system board component 2 Reverse this procedure to reassemble and install the heat sink assembly Component replacement procedures 63 ...

Page 72: ...memory 939590 xxx Intel Pentium N3710 processor and 2 GB of dedicated video memory 925627 xxx For use in models with UMA graphics Intel Core i7 7500U processor 925623 xxx Intel Core i5 7200U processor 925624 xxx Intel Core i3 7100U processor 925625 xxx Intel Core i3 6006U processor 925626 xxx Intel Pentium N4200 processor 939588 xxx Intel Pentium N3710 processor 925621 xxx Intel Celeron N3350 proc...

Page 73: ...on page 50 Heat sink assembly see Heat sink assembly on page 59 To remove the system board 1 Position the computer upright and then disconnect the following cables from the system board 1 Power connector cable 2 Display cable 3 Power button board 4 Speaker cable 5 TouchPad cable 6 Touchpad board cable 7 USB board cable 8 Optical drive connector cable 9 Keyboard cable 2 Remove the seven Phillips PM...

Page 74: ...4 Lift the system board out of the computer 3 Reverse this procedure to install the system board 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...els Pike silver 926482 001 Silk gold 926483 001 Smoke gray 926484 001 Marine blue 926485 001 Amethyst purple 926486 001 Pale mint 926487 001 Champagne rose 926488 001 Jet black 926489 001 Snow white 926480 001 Empress red 926490 001 Rose gold 926491 001 Silk gold L00661 001 Display enclosure for use in touch models Pike silver 933291 001 Silk gold 933292 001 Smoke gray 933293 001 Marine blue 93329...

Page 76: ...e computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5...

Page 77: ...splay cable 4 from the system board 4 Remove the two Phillips PM2 5 5 0 screws 1 that secure each hinge to the computer 5 Remove the two Phillips broadhead PM2 0 2 0 screws 2 that secure each hinge to the computer Component replacement procedures 69 ...

Page 78: ...sembly from the computer 2 If it is necessary to replace any of the display assembly subcomponents 1 Flex the inside of the top edge 1 left 2 and right sides 3 and the inside of the bottom edge 4 of the display bezel until the bezel disengages from the display enclosure 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...cted to the computer as shown in the following image 3 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Lift to disengage the adhesive that secures the webcam microphone module to the display 1 Component replacement procedures 71 ...

Page 80: ...lay panel to the enclosure NOTE In this procedure the display will not be connected to the computer as shown in the following image b Rotate the display panel onto the keyboard 1 to gain access to the display cable connection on the back of the panel 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 81: ...splay will not be connected to the computer as shown in the following image 5 To remove the touch control board from the display a Remove the two Phillips PM2 0 2 0 screws 1 that secure the touch control board to the top of the display assembly b Lift the board away from the display 2 enough to access the cables underneath c Rotate the board upside down to access the connectors underneath 1 Compon...

Page 82: ...display hinge covers a Remove the Phillips PM2 0 5 0 screw 1 that secures each hinge cover to the display enclosure b Slide the right hinge cover toward the right and the left hinge cover toward the left 2 to remove them from the display 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 83: ...left hinge cover 3 and display cable through the right hinge cover 4 7 To remove the display hinges a Remove the Phillips PM2 0 3 0 screw 1 from the top of each hinge and three Phillips PM2 5 4 0 screws 2 from the bottom of each hinge Component replacement procedures 75 ...

Page 84: ...nnas of the display enclosure 1 release the wireless antenna cables from the clips 2 built into the side of the display enclosure and then remove the antennas and cables NOTE Number of antennas and transceivers may vary 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 85: ...nd hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly When reassembling and reinstalling the display assembly use the following images to determine how to correct route the cables in the display In the following image note the location to route the antenna cables 1 and display webcam cable routing bracket 2 In the following image not...

Page 86: ...78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 87: ...power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on page 41 7 Remove the fan heat sink see Heat sink assembly on page 59 8 Remove the display see Display assembly on page 67 To remove the power button board 1 Disconnect the...

Page 88: ...the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 32 5 Remove the optical drive see Optical drive on page 34 6 Remove the bottom cover see Bottom cover on page 41 7 Remove the fan heat sink see Heat sink assembly on page 59 8 Remove the display see Display assembly on page 67 To remove the power connector cable Pull the ...

Page 89: ...e in 001 United States 934117 001 Top cover keyboard rose gold not backlit Only available in 001 United States 934118 001 Top cover keyboard rose gold backlit Only available in 001 United States 934119 001 Top cover keyboard silk gold not backlit Only available in 001 United States L00663 001 Top cover keyboard silk gold backlit Only available in 001 United States L00664 001 For use in country or ...

Page 90: ...cludes the keyboard keyboard cable and the keyboard backlight cable The top cover keyboard spare part remains after all other spare parts have been removed 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 91: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 92: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 93: ... operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 85 For information on the recovery options that are available using the recovery media see Using Windows tools on page 86 Use Windows tools to create system restore points and create backups of personal information ...

Page 94: ...e an external optical drive purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on the HP websit...

Page 95: ...n page 85 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 87 On select products if you want to remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the R...

Page 96: ...ed at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recover...

Page 97: ...ot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP...

Page 98: ...90 Chapter 8 Backing up restoring and recovering ...

Page 99: ...port to help determine how to correct the problem NOTE To start diagnostics on a convertible computer your computer must be in notebook mode and you must use the keyboard attached To start HP PC Hardware Diagnostics UEFI follow these steps 1 Turn on or restart the computer and quickly press esc 2 Press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected US...

Page 100: ...http www hp com support 2 Select Get software and drivers 3 Enter the product name or number 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3 in 1 USB key This...

Page 101: ...19 5 V dc 2 31 A 45 W 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify therm...

Page 102: ...5 0 g 115 0 g 92 0 g Interface type SATA SATA SATA Transfer rate Synchronous maximum 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 4 ms 3 ms Average read write 10 ms 10 ms 13 ms Maximum 12 ms 12 ms 24 ms Logical blocks 3 877 842 922 1 938 921 461 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm ...

Page 103: ...Up to 280 MB s Up to 67K IOPs Up to 515 MB s Up to 88K IOPs Ready time Maximum to not busy 1 0 s 1 0 s 1 0 s Access times Logical 0 1 ms 0 1 0 1 Total logical sectors 250 069 680 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 95 C 40 F to 203 F 0 to 70 C 32 F to 158 F 55 to 90 C 67 F to 194 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 ...

Page 104: ...n Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X...

Page 105: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...

Page 106: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Page 107: ...e CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3 conductor 1 25 mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ma...

Page 108: ...100 Chapter 11 Power cord set requirements ...

Page 109: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 101 ...

Page 110: ...102 Chapter 12 Recycling ...

Page 111: ...ssembly subcomponents illustrated 22 removing 37 67 display bezel illustrated 22 removing 38 70 display cable illustrated 23 removing 77 display cable frame guide illustrated 19 display enclosure illustrated 23 removing 77 display panel illustrated 22 67 product description 2 removing 39 72 display specifications 94 drive light 7 DVD RW SuperMulti DL Drive specifications 96 E electrostatic dischar...

Page 112: ...product description 3 removing 34 specifications 96 optical drive cable illustrated 20 optical drive connector removing 53 spare part number 53 optical drive eject button identifying 7 optical drive rear bracket removing 35 36 optical drive identifying 7 original system recovery 87 P packaging guidelines 29 plastic parts service considerations 27 pointing device 4 ports HDMI 8 product description ...

Page 113: ...er 93 display 94 DVD RW SuperMulti DL Drive 96 hard drive 94 M 2 solid state drive 95 optical drive 96 supported discs recovery 86 system board removing 64 spare part number 18 64 system recovery 87 system restore point creating 86 system restore point creating 85 T tools required 27 top cover illustrated 18 top cover keyboard 81 touch control board illustrated 22 removing 73 spare part number 68 ...

Page 114: ...106 Index ...

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