HP 15-bs0 Series User Manual Download

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Connecting headphones .................................................................................................................... 20
Connecting headsets ......................................................................................................................... 21
Using sound settings ......................................................................................................................... 21

Using video .......................................................................................................................................................... 21

Connecting video devices using an HDMI cable (select products only) ............................................ 21

Setting up HDMI audio .................................................................................................... 22

5 Navigating the screen .................................................................................................................................. 23

Using TouchPad and touch screen gestures ........................................................................................................ 23

Using the keyboard and optional mouse ............................................................................................................. 26

6 Managing power .......................................................................................................................................... 27

Using Sleep and Hibernation ............................................................................................................................... 27

Initiating and exiting Sleep ............................................................................................................... 27
Initiating and exiting Hibernation (select products only) ................................................................. 28

Shutting down (turning off) the computer .......................................................................................................... 28
Using the Power icon and Power Options ............................................................................................................ 29
Running on battery power ................................................................................................................................... 29

Resolving a low battery level when external power is available ................................... 31
Resolving a low battery level when no power source is available ................................. 31
Resolving a low battery level when the computer cannot exit Hibernation .................. 31

Factory-sealed battery ...................................................................................................................... 31

Running on external power ................................................................................................................................. 31

7 Maintaining your computer .......................................................................................................................... 33

Improving performance ....................................................................................................................................... 33

Using Disk Defragmenter .................................................................................................................. 33

viii

Summary of Contents for 15-bs0 Series

Page 1: ...User Guide ...

Page 2: ...ditions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www microsoft com for details To access the latest user guides or manuals...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...eron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Page 6: ...vi Processor configuration setting select products only ...

Page 7: ...nnecting to a wireless network 15 Using the wireless controls 15 Airplane mode key 15 Operating system controls 15 Connecting to a WLAN 16 Using HP Mobile Broadband select products only 16 Using GPS select products only 17 Using Bluetooth wireless devices select products only 17 Connecting Bluetooth devices 17 Connecting to a wired network LAN select products only 17 Connecting to your mobile devi...

Page 8: ...leep 27 Initiating and exiting Hibernation select products only 28 Shutting down turning off the computer 28 Using the Power icon and Power Options 29 Running on battery power 29 Using HP Fast Charge select products only 29 Displaying battery charge 30 Finding battery information in HP Support Assistant select products only 30 Conserving battery power 30 Identifying low battery levels 30 Resolving...

Page 9: ...Using antivirus software 39 Using firewall software 39 Installing software updates 39 Using HP Touchpoint Manager select products only 40 Securing your wireless network 40 Backing up your software applications and information 40 Using an optional security cable select products only 40 9 Using Setup Utility BIOS 41 Starting Setup Utility BIOS 41 Updating Setup Utility BIOS 41 Determining the BIOS v...

Page 10: ...ng HP Recovery media to recover 48 Changing the computer boot order 49 Removing the HP Recovery partition select products only 50 12 Specifications 51 Input power 51 Operating environment 52 13 Electrostatic Discharge 53 14 Accessibility 54 Supported assistive technologies 54 Contacting support 54 Index 55 x ...

Page 11: ...ng steps to get the most out of your smart investment Back up your hard drive by creating recovery media See Backing up restoring and recovering on page 45 If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 15 Become familiar with the computer hardware and software For more information see Getting to know your computer on page 3 and...

Page 12: ...t and then select HP Documentation or Select the Start button select HP and then select HP Documentation Important regulatory notices including information about proper battery disposal if needed Limited Warranty To access this document Select the Start button select HP Help and Support and then select HP Documentation or Select the Start button select HP and then select HP Documentation or Go to ...

Page 13: ...e Manager app A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button or Right click the Start button and then select Programs and Features Locating hardware 3 ...

Page 14: ...bel side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory card reader 4 USB 3 x SuperSpeed port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer 5 Optical drive sele...

Page 15: ...Component Description Off The battery is not charging 8 Power connector Connects an AC adapter Right side 5 ...

Page 16: ...connects and charges a USB device that has a Type C connector such as a cell phone camera activity tracker or smartwatch and provides high speed data transfer or Connects to various USB video HDMI and LAN devices NOTE Cables and or adapters purchased separately may be required 6 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headse...

Page 17: ...red camera select products only Allows a facial recognition logon to Windows instead of a password logon For more information see Using Windows Hello select products only on page 38 The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices s...

Page 18: ... or activate items on the screen NOTE For more information see Using TouchPad and touch screen gestures on page 23 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 8 Chapter 2 Getting to know your computer ...

Page 19: ... shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the key input to all capital letters 3 Mute light On Computer sound is off Off Computer sound is on Keyboard area 9 ...

Page 20: ...t Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power sleep ...

Page 21: ...used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on 5 num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad A separate keypad to the right of the alphabet keyboard When num lock is pressed the keypad can be used like an external numeric keypad NOTE If the keypad ...

Page 22: ...e monitor display to a simultaneous display on both the computer and the monitor Turns the keyboard backlight off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous secti...

Page 23: ...nt Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Bottom 13 ...

Page 24: ...mber Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select products only Component 1 HP product name select products only 2 Model name select products only 3 Product numbe...

Page 25: ...ooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Using the wireless controls You can control the wireless devices in you...

Page 26: ...uter manufacturer and interference from other electronic devices or structural barriers such as walls and floors Using HP Mobile Broadband select products only Your HP Mobile Broadband computer has built in support for mobile broadband service Your new computer when used with a mobile operator s network gives you the freedom to connect to the Internet send e mail or connect to your corporate netwo...

Page 27: ...ings 2 Turn on Bluetooth if it is not already turned on 3 Select your device from the list and then follow the on screen instructions NOTE If the device requires verification a pairing code is displayed On the device you are adding follow the on screen instructions to verify that the code on your device matches the pairing code For more information refer to the documentation provided with the devi...

Page 28: ...oad and install the HP Orbit app from the app store for your mobile device 2 Open the HP Orbit app on your mobile device 3 On your computer select the Start button and then select HP Orbit or Open HP Orbit from the taskbar icon 4 Follow the on screen instructions to enter a pairing code and continue the installation After the devices have been paired HP Orbit will remember the connection and allow...

Page 29: ...ansfer is complete the file appears on HP Orbit Canvas on your mobile device For more information about using HP Orbit refer to the HP Orbit software Help NOTE Help is not available in all languages 1 Open the HP Orbit app 2 Select the Settings icon and then select Help For more information about supported platforms and languages go to http www hp com support Connecting to your mobile device selec...

Page 30: ... create multimedia You can also play music CDs on the computer on select models or attach an external optical drive to play CDs To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone audio in microphone combo jack on your comput...

Page 31: ...sult your computer may include advanced audio features that can be controlled through an audio control panel specific to your sound system Use the audio control panel to view and control audio settings Type control panel in the taskbar search box select Control Panel select Hardware and Sound and then select the audio control panel specific to your system or Right click the Start button select Con...

Page 32: ...Extend option increase the screen resolution of the external device as follows Select the Start button select Settings select System select Display and then select Advanced display settings Select the appropriate resolution and then select Apply Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can ...

Page 33: ...responding buttons on an external mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can ...

Page 34: ...s apart Two finger slide TouchPad only Use the two finger slide to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two finge...

Page 35: ...ingers away from you to see all open windows Swipe 3 fingers toward you to show the desktop Swipe 3 fingers left or right to switch between open windows One finger slide touch screen only Use the one finger slide to pan or scroll through lists and pages or to move an object To scroll across the screen lightly slide one finger across the screen in the direction you want to move To move an object pr...

Page 36: ...the same functions as you do using touch gestures The keyboard also allows you to use action keys and key combinations to perform specific functions NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section 26 Chapter 5 Navigating the screen ...

Page 37: ...omatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Initiating and exiting Sleep on page 27 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and th...

Page 38: ...ailable and then under Shutdown settings select the Hibernate check box The Power menu can be accessed by selecting the Start button 4 Select Save changes To initiate Hibernation use the method that you enabled in step 3 To exit Hibernation briefly press the power button NOTE If you have set a password to be required on exiting Hibernation you must enter your Windows password before your work retu...

Page 39: ... battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer displays a message when the battery re...

Page 40: ...battery types specifications life cycles and capacity Conserving battery power To conserve battery power and maximize battery life Lower the brightness of the display Select the Power saver setting in Power Options Turn off wireless devices when you are not using them Disconnect unused external devices that are not plugged into an external power source such as an external hard drive connected to a...

Page 41: ...tory sealed battery To monitor the status of the battery or if the battery is no longer holding a charge run HP Battery Check in the HP Support Assistant app select products only 1 Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select My PC select the Diagnostics and tools tab and then select HP Battery Check If...

Page 42: ...lling or updating system software When updating the system BIOS When writing information to a disc select products only When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to external power The battery begins to charge The screen brightness increases The Power icon changes appearance When you disconnect external p...

Page 43: ...ons For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Disk Cleanup 2 Follow the on screen instructions Using HP 3D DriveGuard selec...

Page 44: ...ollow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 per...

Page 45: ...on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of c...

Page 46: ...ations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you ...

Page 47: ...it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Ch...

Page 48: ...ter quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume up button or Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take ef...

Page 49: ...er For more information about computer viruses type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and so...

Page 50: ...e which is highly cost effective relative to traditional in house solutions Securing your wireless network When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up...

Page 51: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 52: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 53: ...llowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 43 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP P...

Page 54: ...et HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 44 Chapter 10 Using HP PC Hardware Diagnostics UEFI ...

Page 55: ... the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 45 For information on the recovery options that are available using the recovery media see Using Windows tools on page 46 Us...

Page 56: ...arately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find c...

Page 57: ...o remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 50 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 58: ...rking To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the tablet to the keyboard base before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots o...

Page 59: ...ard base before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the table...

Page 60: ...very partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 45 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select Remove Recov...

Page 61: ...orm The voltage and current for your computer is located on the regulatory label Input power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 5 A 12 V dc 5 A 15...

Page 62: ...5 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft 52 Chapter 12 Specifications ...

Page 63: ...puter damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before...

Page 64: ...eatures NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 570...

Page 65: ...ecting to a wireless network 15 connecting to a WLAN 16 connecting to LAN 17 connector power 5 corporate WLAN connection 16 critical battery level 31 D Disk Cleanup software 33 Disk Defragmenter software 33 drive light 4 E electrostatic discharge 53 esc key identifying 11 external power using 31 F factory sealed battery 31 fingerprints registering 38 firewall software 39 fn key identifying 11 four...

Page 66: ...tup Utility BIOS 38 Windows 37 ports HDMI 6 21 USB 3 x SuperSpeed 4 6 USB Type C SuperSpeed 6 power battery 29 external 31 power button identifying 10 power connector identifying 5 Power icon using 29 power lights identifying 4 9 power settings using 29 product name and number computer 14 public WLAN connection 16 R recover options 47 recovery discs 46 48 HP Recovery Manager 47 media 48 starting 4...

Page 67: ...rivers 34 USB 3 x SuperSpeed port identifying 4 6 USB Type C SuperSpeed port identifying 6 using external power 31 using passwords 37 using Power icon 29 using power settings 29 using sound settings 21 using the keyboard and optional mouse 26 using the TouchPad 23 V vents identifying 13 video 21 W Windows system restore point 45 46 Windows Hello using 38 Windows key identifying 11 Windows password...

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