background image

DVD±RW SuperMulti DL Drive specifications

Applicable disc

Read:

CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-
ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-
CD, Video CD), Multisession CD (Photo-CD, CD-
EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, 
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-
R, DVD-RW, DVD+R, DVD+RW, DVD-RAM

Write:

CD-R and CD-RW

DVD+R, DVD+RW, DVD-R, DVD-RW, 
DVD-RAM

Center hole diameter

1.5 cm (0.59 in)

Disc diameter

Standard disc

12 cm (4.72 in)

Mini disc

8 cm (3.15 in)

Disc thickness

1.2 mm (0.047 in)

Track pitch

0.74 µm

Access time

CD

DVD

Random

< 175 ms

< 230 ms

Full stroke

< 285 ms

< 335 ms

Audio output level

Line-out, 0.7 Vrms

Cache buffer

2 MB

Data transfer rate

24X CD-ROM

3,600 KB/sec

8X DVD-ROM

10,800 KB/sec

24X CD-R

3,600 KB/sec

16X CD-RW

2,400 KB/sec

8X DVD+R

10,800 KB/sec

4X DVD+RW

5,400 KB/sec

8X DVD-R

10,800 KB/sec

4X DVD-RW

5,400 KB/sec

2.4X DVD+R(9)

2,700 KB/sec

5X DVD-RAM

6,750 KB/sec

Transfer mode

Multiword DMA Mode

Startup time

< 15 seconds

Stop time

< 6 seconds

102 Chapter 14   Specifications

Summary of Contents for 14g

Page 1: ...HP Notebook Intel HP 240 G4 Notebook HP 246 G4 Notebook HP Notebook 14g HP Notebook 14q Maintenance and Service Guide ...

Page 2: ...t 2015 First Edition April 2015 Document Part Number 808230 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See ht...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...sembly subcomponents 22 Mass storage devices 24 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 26 Grounding guidelines 26 Electrostatic discharge damage 26 Packaging and transporting guidelines 27 Workstation guidelines 27 5 Removal and replacement procedures for Customer Self Rep...

Page 6: ...tup Utility BIOS 71 Updating the BIOS 71 Determining the BIOS version 71 Downloading a BIOS update 71 8 Using Setup Utility BIOS in Windows 8 1 73 Starting Setup Utility BIOS 73 Updating the BIOS 73 Determining the BIOS version 73 Downloading a BIOS update 73 9 Using Setup Utility BIOS in Windows 10 75 Starting Setup Utility BIOS 75 Updating Setup Utility BIOS 75 Determining the BIOS version 75 Do...

Page 7: ...er 83 11 Backing up restoring and recovering in Windows 8 1 85 Creating recovery media and backups 85 Creating HP Recovery media select models only 85 Using Windows tools 86 Restore and recovery 86 Recovering using HP Recovery Manager 87 What you need to know before you get started 87 Using the HP Recovery partition select models only 88 Using HP Recovery media to recover 88 Changing the computer ...

Page 8: ... Computer specifications 99 35 6 cm 14 0 in display specifications 100 Hard drive specifications 101 DVD RW SuperMulti DL Drive specifications 102 15 Statement of Volatility 103 Non volatile memory usage 105 Questions and answers 107 16 Power cord set requirements 109 Requirements for all countries 109 Requirements for specific countries and regions 110 17 Recycling 113 Index 115 viii ...

Page 9: ...Intel Celeron N3050 1 66 GHz turbo up to 2 1 GHz 2 MB L3 cache 1600 MHz dual 6W Chipset Intel Wildcat Point LP PCH Intel BDW U processor 1 chip BGA Intel Lynx Point LP PCH Intel HSW U SoC processor Intel Braswell SoC Intel Braswell Add Integrated SoC Intel Skylake U 1 chip series Graphics Internal graphics Intel HD Graphics 5500 Intel BDW U series Intel HD Graphics 4400 Intel HSW U series Intel HD...

Page 10: ...cessors only DDR3 1333MHz Dual Channel Support DDR3L 1600MHz bridge to DDR3L 1333MHz Hard drives Supports 6 35 cm 2 5 in SATA hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Supports the following hard drives 1 TB 5400 rpm 9 5 mm 750 GB 5400 rpm 9 5 mm 500 GB 5400 7200 rpm 7 0 mm or 9 5 mm 320 GB 7200 rpm 7 0 mm or 9 5 mm eMMC 32 GB Optical drive Fixed serial ATA 9 5 mm tray load DVD RW D...

Page 11: ...0 1200 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet includes link and activity lights USB 3 0 1 port left side USB 2 0 2 ports 1 left side 1 right side AC Smart Pin adapter plug Headphone line in jack Microphone input jack Keyboard TouchPad Full size island style keyboard TouchPad with multi touch gestures 2 finger scrolling and pin...

Page 12: ...k Windows 10 Home Value Notebook Windows 8 1 Windows 8 1 CPPP China only Windows 8 1 Entry Notebook Win8 1 for Value Notebook 64 Windows 7 Professional FreeDOS 2 0 Serviceability End user replaceable parts AC adapter Battery Optical drive 4 Chapter 1 Product description ...

Page 13: ...witch is not visible from the outside of the computer 2 Webcam light On The webcam is in use 3 Webcam or 3D camera select products only Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam or 3D camera Windows 7 Select Start All Programs Communication and Chat CyberLink YouCam Windows 8 1 From the Start screen type...

Page 14: ...or wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document in Windows 8 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar To access this document in Win...

Page 15: ...ility information go to the Help and Support web page Follow the web page instructions to select your computer model Select Drivers Downloads and then follow the on screen instructions 5 Optical drive eject button Releases the disc tray 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the comp...

Page 16: ...RJ 45 network jack status lights Connects a network cable White The network is connected Amber Activity is occurring on the network 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 7 USB 3 0 port Connects an optional USB device such as a keyboard mou...

Page 17: ...ype support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Windows 10 Select Start select All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conduct...

Page 18: ...inger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification ...

Page 19: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Top 11 ...

Page 20: ... of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Windows 7 Select Start Control Panel System and Security Power Options Windows 8 1 From the Start screen type power select Power and sleep se...

Page 21: ...ey Executes frequently used system functions when pressed in combination with the esc key or the spacebar 3 Windows key Windows 7 Displays the Windows Start screen Windows 8 1 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 10 Opens the Start menu NOTE Pressing the Windows key again will clos...

Page 22: ... 4 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card 14 Chapter 2 External component identification ...

Page 23: ...u troubleshoot system problems or travel internationally with the computer Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Component 1 QPC code 2 Serial number 3 Product number Labels 15 ...

Page 24: ...igital Product Key is electronically installed NOTE The Digital Product Key is automatically recognized and activated by Microsoft operating systems when a Windows 8 or Windows 8 x operating system is reinstalled using HP approved recovery methods Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devi...

Page 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Page 26: ...placement thermal materials All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 501 Windows 8 1 Standard operating system xxxxxx 601 Windows 8 1 Professional or Windows 10 operating system For use in HP Notebook PC models Discrete graphics memory non touch screen models Intel Core i5 5200U processor and 2 GB of discrete graphics memory 8140...

Page 27: ...5U processor and 2 GB of discrete graphics memory 817887 001 501 601 UMA graphics memory Intel Core i5 5200U processor on models with GLAN 826037 001 601 Intel Core i3 5010U processor 817888 001 601 Intel Core i3 5005U processor on touch screen models 824441 001 601 Intel Core i3 4005U processor 817886 001 501 601 Intel Pentium N3700 processor 817891 001 501 601 Intel Pentium N3825U processor on m...

Page 28: ...e 813515 001 15 Hard drive SATA does not include bracket NOTE The hard drive bracket and cable are available using spare part number 813510 001 1 TB 5400 rpm 2 5 inch 778192 005 750 GB 5400 rpm hard drive 2 5 inch 778190 005 500 GB 5400 rpm 7 mm 778188 005 eMMC Drive Kit 32 GB HP Notebook models only includes 822381 001 16 Drive bracket 17 eMMC drive 18 Speakers left and right includes tape 813524...

Page 29: ...dia 741727 001 Power cord 3 pin black 1 0 m For use in Argentina 755530 D01 For use in Australia 755530 011 For use in Brazil 755530 202 For use in Denmark 755530 081 For use in Europe the Middle East and Africa 755530 021 For use in India 755530 D61 For use in Italy 755530 061 For use in Israel 755530 BB1 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Repu...

Page 30: ...in HD WLED BrightView includes insulator screws For use in HP Notebook models without a touch screen 813518 001 For use in HP Notebook models with a touch screen 813520 001 For use in HP 240 246 G4 models 814811 001 Hinges left and right includes insulator screws 813511 001 3a Top hinge 3b Left and right hinges 4 Display cable includes display panel cable and webcam microphone cable includes insul...

Page 31: ...antenna 813485 001 Dual antennas HP 240 246 models only 813486 001 7 Display enclosure includes insulator screws For use in HP Notebook models Black models 813497 001 Turbo silver models 813495 001 Red models 813493 001 White silver models 813487 001 Blue models 813489 001 Purple models 813491 001 For use in HP 240 246 G4 Notebook models 814808 001 Display assembly subcomponents 23 ...

Page 32: ...4 Notebook models 818147 001 2 Hard drive SATA does not include bracket 1 TB 5400 rpm 2 5 in 778192 005 750 GB 5400 rpm 2 5 in 778190 005 500 GB 5400 rpm 7 mm 778188 005 Hard Drive Hardware Kit includes 813510 001 3a Hard drive connector 3b Hard drive bracket eMMC Drive Kit 32 GB HP Notebook models only includes 822381 001 4a eMMC drive 4b Drive bracket 24 Chapter 3 Illustrated parts catalog ...

Page 33: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 34: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 35: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Page 36: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 37: ...gion and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details This chapter ...

Page 38: ...h the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the ba...

Page 39: ...er is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 To remove the optical drive 1 Remove the Phillip...

Page 40: ...32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 41: ...ntry or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 15 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 56...

Page 42: ...AD1 Czech Republic and Slovakia FL1 Latin America 161 Spain 071 Denmark Finland and Norway DH1 Latin America 061 Taiwan AB1 France 051 Netherlands and Europe B31 Thailand 281 Germany 041 Portugal 131 Turkey 141 Greece 151 Russia 251 United Kingdom 031 Israel BB1 Saudi Arabia 171 United States 001 Before removing the bottom cover follow these steps 1 Shut down the computer If you are unsure whether...

Page 43: ...6 0 screws 3 from the rear corners of the computer 5 Remove the 11 Phillips PM2 5 6 0 screws that secure the bottom cover to the computer 6 Start prying near the optical drive bay 1 and work around to the back 2 and side 3 to separate the bottom cover from computer 1 Component replacement procedures 35 ...

Page 44: ...7 Remove the bottom cover 4 Reverse this procedure to install the bottom cover 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 45: ...through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page...

Page 46: ... Flex the bracket to remove it from the hard drive 2 Reverse this procedure to reassemble and install the hard drive 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 47: ...r 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the eMMC drive 1 Disconnect the drive cable from the system board 1 2 Rem...

Page 48: ...et by lifting it 1 to release the adhesive 2 that secures the bracket to the computer Reverse this procedure to install the eMMC drive 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery ...

Page 50: ...ennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 51: ...3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory mo...

Page 52: ...er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the RTC battery Using a thin tool or screwdriver disengage the battery from the socket 1 and th...

Page 53: ...ower cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the USB board 1 Disconnect the USB board cable from the system board 1 2 Remove the Phillips PM2 5 3 0 screw 2 that secures the USB board to ...

Page 54: ...er from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the speakers 1 Disconnect the touchpad cable from the system board 1 2 Disconnect the speaker c...

Page 55: ...ble from the routing path 1 and then lift up and remove the speakers from the computer 2 NOTE The speakers are not secured with screws Reverse this procedure to install the speakers Component replacement procedures 47 ...

Page 56: ... by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the power button board 1 Disconnect the power button board cable from the system board 1 2 Disconnect the power con...

Page 57: ...ab that secures the board to the computer 1 and then remove the power button board and cable from the computer 2 Reverse this procedure to install the power button board and cable Component replacement procedures 49 ...

Page 58: ...xhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power fro...

Page 59: ... UMA graphics Intel Core processors Component replacement procedures 51 ...

Page 60: ...ste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 UMA graphics Intel Core processors Thermal paste is used on the heat sink 1 and the processor 2 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 61: ... Intel Pentium and Celeron processors Thermal paste is used on the heat sink 1 and processor 2 Reverse this procedure to reassemble and install the heat sink assembly Component replacement procedures 53 ...

Page 62: ...ollow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the ...

Page 63: ...ry 825390 001 601 Intel Core i3 5010U processor and 2 GB of discrete graphics memory 814048 001 5 01 601 Intel Core i3 5005U processor and 2 GB of discrete graphics memory 827685 001 601 Intel Core i3 4005U processor and 2 GB of discrete graphics memory 814045 001 5 01 601 Intel Celeron N3050 processor 814050 001 5 01 601 UMA graphics memory non touch screen models Intel Core i5 5200U processor 81...

Page 64: ... 01 601 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the ...

Page 65: ...1 2 Disconnect the antenna cable from the WLAN module 2 3 Touch models only Disconnect the touch cable from the system board 3 4 Remove the cables from the clips in the middle of the computer 4 5 Remove the cable from the clips near the battery bay 5 6 Remove the tape that secures the cables to the computer 6 and then remove the cables from their remaining routing paths Component replacement proce...

Page 66: ...oard cable 2 Power connector cable 3 Power button board cable 4 Speaker cable 5 Touchpad button board cable 6 USB board cable 8 Remove the four Phillips PM2 5 3 5 screws 1 that secure the system board to the computer 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 67: ...9 Lift the system board out of the computer 2 Reverse this procedure to install the system board Component replacement procedures 59 ...

Page 68: ...m the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the system board see System board on page 55 To remove the TouchPad button board 1 Disconnect the cable from the system board 1 2 Remove the three Phillips...

Page 69: ...r screws For use in HP Notebook models 813501 001 For use in HP 240 G4 Notebook models 814810 001 For use in HP 246 G4 Notebook models 815845 001 Display cable includes display panel cable and webcam microphone cable includes insulator screws For use in non touch screen models 813503 001 For use in touch screen models 814042 001 Display enclosure for use in HP Notebook models includes insulator sc...

Page 70: ...n page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 To remove the display assembly 1 Remove the three Phillips PM2 5 5 0 screws 2 two Phillips broadhead PM2 0 2 0 screws 2 on the right hinge and one Phillips PM2 5 3 5 screw 3 on the left hinge that secures the display assembly to the computer 2 Lift the display from the computer 4 If it is necessary to replace any of the d...

Page 71: ... the display enclosure c Remove the display bezel 4 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Lift to disengage the adhesive that secures the webcam microphone module to the display and then remove the module 1 enough to disconnect the cable Component replacement procedures 63 ...

Page 72: ...r Phillips PM2 0 2 4 screws 1 that secure the display panel to the enclosure b Rotate the display panel off the display enclosure 1 to gain access to the display cable connection on the back of the panel 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 73: ... a Remove the two Phillips PM2 0 3 0 screws 1 that secure the top hinge to the display enclosure b Remove the top display hinge 2 c Lift the tape that secures the left and right hinges to the enclosure 1 d Remove the six broadhead Phillips PM2 5 2 0 screws 2 at the bottom of the hinges that secure the left and right hinges to the display enclosure Component replacement procedures 65 ...

Page 74: ...display enclosure f Remove the left and right display hinges 4 5 To remove the wireless antenna cables and transceivers release the wireless antenna cables from the clips built into the display enclosure 1 and then remove the cables 2 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 75: ...h control board disconnect the cables 1 2 from the board 8 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Use the following image to determine proper cable routing in the display 1 Display webcam cable Component replacement procedures 67 ...

Page 76: ... 2 Antenna cable Reverse this procedure to reassemble and install the display assembly 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 77: ... from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 31 if installed 6 Remove the bottom cover see Bottom cover on page 34 7 Remove the display see Display assembly on page 61 To remove the power connector cable 1 Disconnect the cable from the system board 1 2 Lift the tape that sec...

Page 78: ...70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 79: ...rently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIO...

Page 80: ...he update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start Computer 2 Double clic...

Page 81: ...d BIOS version information also known as ROM date and System BIOS can be revealed from the Start screen by typing support selecting the HP Support Assistant app selecting My computer and then selecting System Information or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 73 2 Select Main and then make note of your BIOS version 3 Select Exit select Exi...

Page 82: ...o the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 From the Start screen type file and then select File Explorer or From the Windows desktop rig...

Page 83: ... keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Window...

Page 84: ...rator before installing any software updates especially system BIOS updates 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare ...

Page 85: ...le keyboard when you attach the tablet to the keyboard and restart the computer Setup Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmwar...

Page 86: ...78 Chapter 9 Using Setup Utility BIOS in Windows 10 ...

Page 87: ...them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager softwa...

Page 88: ...o the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know If you restore to a restore point and then change your mind you can undo the restoration You should create system restore points Before you add or change software or hardware Periodically whenever the computer is running normally System Restore also saves shadow copies of f...

Page 89: ...age device before you back up You should back up Before adding or changing software or hardware Before the computer is repaired or restored On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program After adding information that is hard t...

Page 90: ...store 1 Select Start Control Panel System and Security Backup and Restore 2 Follow the on screen instructions to restore your backup NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more infor...

Page 91: ...overy Manager from the list or Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible ...

Page 92: ... a USB port 2 Restart the computer 3 Press esc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 84 Chapter 10 Backing up restoring and recovering in Windows 7 ...

Page 93: ...85 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 87 Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 86 NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default Creating HP Recovery media sele...

Page 94: ...nnected to AC power before you begin creating the recovery media The creation process can take an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining dis...

Page 95: ...y media For more information see Recovering using HP Recovery Manager on page 87 On select models if you want to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 89 Recovering using HP Recovery Manager HP Recovery Manager software allows yo...

Page 96: ...mized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 From the Start screen type recovery select HP Recovery Manager and then select HP Recovery Environment or Press f11 while the computer boots or press and hold...

Page 97: ...ANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only o...

Page 98: ...90 Chapter 11 Backing up restoring and recovering in Windows 8 1 ...

Page 99: ...ckup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 91 For information on the recovery options that are available using the recovery media see Using Windows tools on pag...

Page 100: ...to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact i...

Page 101: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 95 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 102: ...o start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or pre...

Page 103: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Page 104: ...96 Chapter 12 Backing up restoring and recovering in Windows 10 ...

Page 105: ...OS Computers or tablets with keyboards Turn on or restart the computer quickly press esc Tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Press or tap f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To...

Page 106: ... then select Run Download any version of UEFI for a specific product 1 Go to http www hp com support and then select your country The HP Support page is displayed 2 Click Drivers Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section f...

Page 107: ...33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates we...

Page 108: ...m 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Brightness Non touch Touch on Panel TOP 220 nits non touch 200 nits touch Resolution 1366 768 Viewing angle SVA Backlight WLED Graphics adapter eDP Thickness 3 6 mm non touch 3 2 mm touch 100 Chapter 14 Specifications ...

Page 109: ... ATA security ATA security Seek times typical read including setting Single track 2 0 ms 1 5 ms 3 ms Average read write 12 ms 11 ms 13 ms Maximum 22 ms 14 ms 24 ms Logical blocks 1 953 525 168 1 465 149 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE C...

Page 110: ...ameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10...

Page 111: ...ded a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d If an asset or ownersh...

Page 112: ...f Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum NOTE This process ...

Page 113: ...ence Detect SPD configuration data 256 Bytes per memory module 128 Bytes programma bl e not customer accessible No Yes Stores memory module information Programmed by the memory vendor Data cannot be written to this memory when the module is installed in a PC The specific write protection method varies by memory vendor System BIOS 4 to 5 MBytes Yes Yes Store system BIOS code and PC configuration da...

Page 114: ... data Programmed at the factory Tools for writing data to this memory are not made public A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam configuration and firmware Using a utility from the device manufacturer that can be run from Windows ...

Page 115: ...able to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Ye...

Page 116: ...108 Chapter 15 Statement of Volatility ...

Page 117: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 118: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Page 119: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Page 120: ...112 Chapter 16 Power cord set requirements ...

Page 121: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 113 ...

Page 122: ...114 Chapter 17 Recycling ...

Page 123: ...mbly illustrated 18 removing 61 spare part numbers 18 display assembly subcomponents illustrated 22 removing 61 display bezel illustrated 22 removing 62 display cable illustrated 22 removing 65 display enclosure illustrated 23 removing 67 display panel illustrated 22 61 product description 1 removing 64 65 display specifications 100 DVD RW SuperMulti DL Drive specifications 102 E electrostatic dis...

Page 124: ... optical drive illustrated 21 24 precautions 26 product description 2 removing 31 specifications 102 optical drive identifying 7 original system recovery 82 87 93 P packaging guidelines 27 plastic parts service considerations 25 pointing device 3 ports external monitor 8 HDMI 8 product description 3 USB 2 0 7 8 USB 3 0 8 power button board illustrated 18 removing 48 power button identifying 12 pow...

Page 125: ...perMulti DL Drive 102 hard drive 101 optical drive 102 supported discs 79 supported discs recovery 86 92 system board removing 55 spare part number 18 55 system recovery 82 87 93 system restore point creating 86 92 system restore point creating 85 91 system restore points 80 creating 80 T tools required 25 TouchPad buttons 10 TouchPad button board removing 60 spare part number 18 60 TouchPad zone ...

Page 126: ...118 Index ...

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