HP 14 Series Maintenance And Service Manual Download

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NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE:

If you need to stop a diagnostic test, press

esc

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

Turn on or restart the computer, and quickly press

esc

Press

The BIOS searches three places for the diagnostic tools, in the following order:

Connected USB flash drive

NOTE:

To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version on page 64

Hard drive

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE:

The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)

NOTE:

For some products, it may be necessary to download the software to a USB flash drive by using the

product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

Chapter 7 Using HP PC Hardware Diagnostics

Summary of Contents for 14 Series

Page 1: ...Maintenance and Service Guide HP 14 Laptop PC IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...s guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may a...

Page 3: ...ard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by applicable safet...

Page 4: ...iv Safety warning notice ...

Page 5: ...onents 14 Display assembly subcomponents 17 Cables 19 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Drive handling 22 Workstation guidelines 22 Electrostatic discharge information 22 Generating static electricity 23 Preventing electrostatic damage to equipment 23 Personal...

Page 6: ...mining the BIOS version 60 Downloading a BIOS update 61 7 Using HP PC Hardware Diagnostics 62 Using HP PC Hardware Diagnostics Windows select products only 62 Downloading HP PC Hardware Diagnostics Windows 62 Downloading the latest HP PC Hardware Diagnostics Windows version 63 Downloading HP Hardware Diagnostics Windows by product name or number select products only 63 Installing HP PC Hardware Di...

Page 7: ...ols 67 Using the HP Cloud Recovery Download Tool to create recovery media select products only 67 Restoring and recovery 68 Restoring resetting and refreshing using Windows tools 68 Recovering using HP Recovery media 68 Changing the computer boot order 68 9 Specifications 69 Computer specifications 69 35 6 cm 14 0 in display specifications 70 M 2 SATA solid state drive specifications 70 M 2 PCIe s...

Page 8: ...viii ...

Page 9: ...core 6 W Intel Celeron N4000 1 1 GHz turbo up to 2 6 GHz 2400 MHz FSB 4 MB L2 cache dual core 6 W Graphics Internal graphics Intel UHD Graphics 620 Intel Core processors Intel UHD Graphics 610 Pentium Gold 5405U processor Intel UHD Graphics 605 Pentium Silver N5000 processor Intel UHD Graphics 600 Celeron N4000 processor Intel HD Graphics 620 Intel Core i3 7020U Intel HD Graphics 610 Pentium Gold ...

Page 10: ...r second Dual array digital microphone with appropriate software beam forming echo cancellation noise suppression Wireless networking Integrated wireless option with dual antennas M 2 PCIe Realtek RTL8822CE 802 11ac 2 2 Wi Fi Bluetooth 5 0 MU MIMO supported Integrated wireless option with single antenna M 2 MIPI BRI Realtek RTL8821CE 802 11ac 1 1 Wi Fi Bluetooth 4 2 MU MIMO supported Realtek RTL87...

Page 11: ...stures enabled Support for precision touchpad Support for modern trackpad gestures Taps enabled as default Power requirements Battery 3 cell 41 Wh polymer battery Supports battery life enhancement Supports battery fast charge 45 minutes 50 charged Smart AC adapter PFC slim barrel 4 5 mm 45 W right angle 45 W for use in Argentina 65 W Power cord 1 m conventional C5 Security Trusted Platform Module ...

Page 12: ...dows 10 Home 64 Single Language Entry APAC EM PPP Windows 10 Home 64 Single Language Entry India Market PPP Windows 10 Home 64 Single Language Entry Indonesia Market PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Value Africa Market PPP Windows 10 Home 64 Single Language Value APAC EM PPP Windows 10...

Page 13: ...art button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB Type C port Connects a USB device such as a cell phone camera activity tracker or smartwatch and provides data transfer NOTE Cables and or adapters purchased separately may be required 3 USB SuperSpeed ports 2 Connect a USB device such as a cel...

Page 14: ...nectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Pull the card out of the memory card reader 2 Drive light select products only Blinking white The solid state drive is being accessed 3 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The computer shuts...

Page 15: ...t Description 1 WLAN antennas select products only Send and receive wireless signals to communicate with wireless local area networks WLANs 2 Internal microphones Record sound 3 Camera light On The camera is in use 4 Camera Allows you to video chat record video and record still images Some cameras also allow a facial recognition logon to Windows instead of a password logon NOTE Camera functions va...

Page 16: ...click the touchpad button or Press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to select the button Table 2 4 Touchpad components and their descriptions Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left control zone Textured area that allows you to perform additional gestures...

Page 17: ...Lights and their descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Keyboard area 9 ...

Page 18: ... only When the computer is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your powe...

Page 19: ... across the fingerprint reader IMPORTANT To prevent fingerprint logon issues make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader Special keys Table 2 7 Special keys and their descriptions Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes specific functions when pr...

Page 20: ...iption Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 12 Chapter 2 Getting to know your computer ...

Page 21: ...ickstand Service label Provides important information to identify your computer When contacting support you may be asked for the serial number the product number or the model number Locate this information before you contact support Table 2 9 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Regulatory label s Provide s regulatory in...

Page 22: ...ported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Labels on page 13 for details 14 Chapter 3 Illustrated parts catalog ...

Page 23: ...001 Ash silver L64898 001 Snowflake white L64899 001 4 Touchpad bracket not available as spare part 5 Fingerprint reader board NOTE The fingerprint reader board cable is available as spare part number L64902 001 L64901 001 6 Power connector cable 808155 010 7 Speaker assembly L64893 001 8 Power button card reader board NOTE The power button card reader board cable is available as spare part number...

Page 24: ...n 1 1 Wi Fi Bluetooth 4 2 L21480 005 Realtek RTL8821CE 802 11ac 1 1 Wi Fi Bluetooth 4 2 L17365 005 13 Solid state drive M 2 512 GB PCIe Gen 3 4 TLC L72365 001 512 GB PCIe value L61960 001 256 GB PCIe value L61959 001 128 GB SATA 3 TLC L61958 001 64 GB eMMC L61957 001 14 Memory modules DDR4 2666 8 GB 937236 855 4 GB L10598 855 15 Battery 3 cell 41 Wh L11119 855 16 Bottom cover Natural silver L64894...

Page 25: ...onent Spare part number 1 Hinge cover Natural silver L64911 001 Pale gold L64912 001 Snowflake white L64913 001 2 Display bezel L64907 001 3 Display panel NOTE Display panel adhesive is available in the miscellaneous parts kits as spare part number L64916 001 Display assembly subcomponents 17 ...

Page 26: ...ive tape For use with touch displays L64908 001 For use with non touch displays L64909 001 5 Webcam microphone module includes bezel adhesive tape L64914 001 6 Display hinges left and right includes bezel and display cover adhesive L64910 001 7 Wireless antennas includes bezel adhesive tape and display cover tape Dual antennas L64905 001 Single antenna L64906 001 8 Display back cover includes beze...

Page 27: ...art number 1 Fingerprint reader board cable L64902 001 2 Touchpad cable L64900 001 3 Power button card reader board cable for use in models with a 6 W processor L64887 001 4 Power button card reader board cable for use in models with a 15 W processor L64888 001 Cables 19 ...

Page 28: ... Italy L19364 001 For use in North America L19367 001 For use in the People s Republic of China L19368 001 For use in South Africa L19369 001 For use in South Korea L19366 001 For use in Switzerland L19370 001 For use in Taiwan L19372 001 For use in Thailand L19371 001 For use in the United Kingdom L19373 001 External optical drive 747080 001 Miscellanous parts kit includes panel conductive tape d...

Page 29: ...ic parts IMPORTANT Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or se...

Page 30: ...ith approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary p...

Page 31: ... 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Electronic components can be packaged together in plastic tubes trays or polystyrene foam NOTE As little as 700 V can degrade a product Preventing electro...

Page 32: ...prevent static damage at the work area take the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate...

Page 33: ...D sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging ...

Page 34: ...dures There are as many as 52 screws that must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Preparation for disassembly See Removal and replacement procedures preliminary requirements on page 21 for initial safety procedures 1 Turn off the computer If you are unsure whether the computer is off or in...

Page 35: ...feet gold L66226 001 Rubber feet silver L65866 001 Before removing the bottom cover follow this step Prepare the computer for disassembly Preparation for disassembly on page 26 Remove the bottom cover 1 Peel the two rubber feet off the bottom cover 2 Remove the five Phillips M2 0 6 0 screws 1 from the bottom cover 3 Remove the two Phillips M2 5 6 0 screws 2 from the bottom cover Component replacem...

Page 36: ...cover and the computer chassis 1 and then flex and lift the sides 2 and the top edge 3 of the bottom cover enough to separate it from the computer 6 Remove the bottom cover from the computer 4 Reverse this procedure to install the bottom cover 28 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 37: ...ps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 Remove the battery 1 Remove the four Phillips M2 0 3 0 screws 1 that secure the battery to the computer 2 Remove the battery from the computer 2 Reverse this procedure to install the battery Component replacement procedures 29 ...

Page 38: ...ry module 2 and then gently pull the module out of the slot Use the same procedure to remove both memory modules IMPORTANT To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module To protect a memory module after removal place it in an electrostatic safe container IMPORTANT To prevent damage to the memory module hold the memor...

Page 39: ...3 Gently press down on the module edges until the side retention clips snap into place 3 Component replacement procedures 31 ...

Page 40: ... the solid state drive follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the solid state drive Remove the Phillips M2 0 2 5 screw 1 and then pull the drive from the socket 2 Reverse this procedure to install the solid state drive 32 Chapter 5 Remov...

Page 41: ...odule to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module ...

Page 42: ...antennas Models with one antenna NOTE If the WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 43: ...Reverse this procedure to install the WLAN module Component replacement procedures 35 ...

Page 44: ...llow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the power button card reader board 1 Disconnect the cable from the board 1 2 Remove the Phillips M2 0 3 0 screw 2 that secures the board to the computer 3 Remove the board from the computer 3 NOTE The...

Page 45: ... for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the touchpad 1 Disconnect the cable from the ZIF connector on the touchpad 1 2 Remove the three Phillips M2 0 2 0 screws 2 that secure the touchpad bracket to the computer and then remove the bracket 3 3 Lift the tape that covers the screws on the top of the touchpad...

Page 46: ... Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the fingerprint reader board 1 Disconnect the cable from the ZIF connector on the fingerprint reader board 1 2 Remove the Phillips M2 0 2 0 screw 2 that secures the fingerprint reader bracket to the computer 3 Remove the bracket 3 and then remove the fing...

Page 47: ...1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the three Phillips M2 0 3 0 screws 2 that secure the fan to the computer 3 Remove the fan from the computer 3 Reverse this procedure to install the f...

Page 48: ...roblems Before installing the interior vent cover follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Install the interior vent cover 1 Fold the cover along the dotted lines in the middle of the cover 2 Install the cover of the fan vent making sure the cove...

Page 49: ...heat sink follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 Remove the heat sink 1 Models with a fan Remove the four Phillips M2 0 2 5 screws 1 in the order indicated on the heat sink 2 Remove the heat sink 2 Component replacement procedures 41 ...

Page 50: ...em board 1 and associated location on the heat sink 2 4 Fanless models Remove the five Phillips M2 0 2 5 screws 1 in the order indicated on the heat sink 5 Remove the heat sink 2 42 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 51: ...6 Apply thermal grease to the integrated processor on the system board 1 and associated location on the heat sink 2 Reverse this procedure to install the heat sink Component replacement procedures 43 ...

Page 52: ...over see Bottom cover on page 27 3 Remove the battery see Battery on page 29 4 Remove the heat plate see Heat sink thermal module on page 41 Remove the battery connector 1 Disconnect the battery connector cable from the system board 1 2 Remove the two Phillips M2 0 3 0 screws 2 that secure the connector to the computer 3 Lift the battery connector out of the computer 3 Reverse this procedure to in...

Page 53: ...1 Intel Celeron N4000 processor L61950 xx1 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 4 Remove the heat sink see Heat sink thermal module on page 41 Remove the system board 1 Models with a fan Disconnect the followi...

Page 54: ...4 Fanless models Disconnect the following cables from the system board a Power connector cable 1 b Display cable 2 c Speaker cable 3 d Power button card reader board cable ZIF 4 e Battery connector cable 5 f WLAN module antennas 6 g Keyboard cable ZIF 7 46 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 55: ... j Fingerprint reader cable ZIF 10 5 Remove the two Phillips M2 0 3 0 screws 1 that secure the system board to the computer 6 Remove the system board from the computer 2 Reverse this procedure to install the system board Component replacement procedures 47 ...

Page 56: ... 27 3 Remove the battery see Battery on page 29 4 Remove the fan see Fan on page 39 5 Remove the heat sink see Heat sink thermal module on page 41 Remove the speakers 1 Disconnect the antennas from the WLAN module 1 and the remove the antenna cables from the channel in the left speaker 2 2 Disconnect the speaker cable from the system board 1 3 Remove the three Phillips M2 0 3 0 screws 2 that secur...

Page 57: ...rom the computer 3 remove the speaker cable from the clips in the computer chassis 4 and then remove the right speaker from the computer 5 Reverse this procedure to install the speaker assembly Component replacement procedures 49 ...

Page 58: ...ove the power button card reader board see Power button card reader board on page 36 Remove the display assembly 1 Disconnect the display cable from the system board 1 and then remove the cable from the clips in the left hinge 2 2 Disconnect the wireless antenna cables from the WLAN module 3 and then remove the cables from the channel and clips in the right speaker 4 3 Open the display 1 4 Remove ...

Page 59: ...ubcomponents a Remove the hinge cover by squeezing both ends of the cover 1 and then pulling the cover off the display 2 The hinge cover is available as the following spare part numbers L64911 001 Natural silver L64912 001 Pale gold L64913 001 Snowflake white Component replacement procedures 51 ...

Page 60: ...el 3 from the display assembly e Remove the display bezel 4 The display bezel is available as spare part number L64907 001 7 If it is necessary to remove the webcam module Starting from the side use a tool to lift and release 1 the webcam module from the metal tape behind it 2 Remove the module from the display back cover 3 and then disconnect the cable 4 The webcam is available as spare part numb...

Page 61: ... the tape multiple times before it is completely removed To avoid tearing the tape pull the tape evenly and carefully Rolling the tape around the tweezer or the shaft of a screwdriver as you pull it can help to avoid pulling too hard and breaking the tape Be sure to pull the tape straight out do not pull it out along the sides of the panel c Rotate the display panel over and place next to the disp...

Page 62: ... are available as the following spare part numbers L61945 001 FHD antiglare 250 nits L61946 001 FHD BrightView 250 nits L61947 001 HD antiglare 220 nits L61948 001 HD BrightView 220 nits L61949 001 HD BrightView 220 nits Touch on Panel TOP 54 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 63: ...stration 9 If it is necessary to remove the display hinges a Remove the Phillips M2 0 2 5 screw 1 from the bottom of each hinge b Remove the two Phillips M2 5 2 5 screws 2 from the bottom of each hinge c Remove the Phillips M2 5 3 0 screw 2 from the top of each hinge Component replacement procedures 55 ...

Page 64: ...e bottom of the display back cover 1 b Remove the cable from the bottom 2 and top 3 of the display back cover c Disconnect the cable from the webcam module 4 and then remove the cable from the display back cover 5 The display cable is available as the following spare part numbers L64908 001 Touch displays L64909 001 Non touch displays 56 Chapter 5 Removal and replacement procedures for authorized ...

Page 65: ...b Remove the antenna cables from the display back cover 2 The wireless antennas are available as spare part number L64905 001 for dual antennas and L64906 001 for single antenna The display back cover is available as spare part number L66227 001 for use in natural silver models L66228 001 for use in pale gold models and L66229 001 for use in snowflake white models Reverse this procedure to install...

Page 66: ... on page 26 2 Remove the bottom cover see Bottom cover on page 27 3 Remove the battery see Battery on page 29 4 Remove the display assembly see Display assembly on page 50 Remove the power connector cable 1 Disconnect the cable from the system board 1 2 Remove the power connector and cable from the computer 2 Reverse this procedure to install the power connector cable 58 Chapter 5 Removal and repl...

Page 67: ...backlit L61507 xx1 Top cover snowflake white keyboard snow white no backlight L61508 xx1 Top cover snowflake white keyboard snow white backlit L61509 xx1 Table 5 17 Keyboard country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Israel BB1 South Korea AD1 Bulgaria 261 Italy 061 Spain 071...

Page 68: ...tility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determ...

Page 69: ...download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download yo...

Page 70: ...tant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic ...

Page 71: ... folder on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloadi...

Page 72: ...rive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environment...

Page 73: ... and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of product enter th...

Page 74: ...HP PC Hardware Diagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts 66 Chapter 7 Using HP PC Hardware Diagnostic...

Page 75: ...t with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system resto...

Page 76: ...structions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive depending ...

Page 77: ... dc 3 5 A 65 W or 45 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The devic...

Page 78: ...ions 128 GB Height 1 35 mm Weight 10 g Form factor M 2 2280 D2 B M Transfer rate up to 540 MB sec Interface type SATA 3 Ready time maximum to not busy 1 0 ms Access times logical 0 1 ms Total logical sectors 234 441 648 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications ma...

Page 79: ...000 IOPs Up to 1550 MB s Up to 100 000 IOPs Ready time Maximum to not busy 1 0 sec 1 0 sec Access times Logical 0 1 0 1 Total logical sectors 500 118 192 1 000 215 216 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 80 C 40 F to 176 F 0 to 70 C 32 F to 158 F 40 to 85 C 40 F to 185 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible cap...

Page 80: ...rements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating...

Page 81: ... The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler a...

Page 82: ...8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label...

Page 83: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 75 ...

Page 84: ...r specifications 69 connectors power 6 control zone 8 D display assembly removal 50 display back cover spare part number 57 display cable removal 56 display components 7 display panel product description 1 removal 53 spare part numbers 17 display panel cable spare part numbers 18 56 display specifications 70 drive light identifying 6 E electrostatic discharge ESD 22 preventing damage 23 esc key id...

Page 85: ... card reader board spare part number 15 power connector identifying 6 power connector cable removal 58 spare part number 15 58 power cord requirements for all countries 72 requirements for specific countries and regions 73 set requirements 72 spare part numbers 20 power lights identifying 6 power requirements product description 3 processor product description 1 product description audio 2 display...

Page 86: ...Touchpad zone identifying 8 transporting guidelines 25 traveling with the computer 13 U USB SuperSpeed port identifying 5 USB Type C port identifying 5 V vent cover removal 40 spare part number 40 vent cover spare part number 16 vents identifying 10 12 video product description 2 W webcam spare part number 52 webcam module removal 52 webcam microphone module spare part number 18 Windows backup 67 ...

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