HP 14-dk0 Series Maintenance And Service Manual Download | Manualshive

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7.

To remove the display/webcam cable, lift the tape from atop the connector on the webcam module (1),
and then disconnect the cable from the webcam module (2). Lift the cable from the display enclosure to
disengage the adhesive that secures it (3).

8.

To remove the wireless antennas and cables, release the wireless antenna cables from the clips (1) built
into the side of the display enclosure, and then peel the antennas of the display enclosure (2) to remove
the antennas and cables.

NOTE:

Number of antennas and transceivers may vary.

9.

If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

62

Chapter 5 Removal and replacement procedures for authorized service provider parts

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Summary of Contents for 14-dk0 Series

Page 1: ...Maintenance and Service Guide HP 14 Laptop PC IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...dition February 2019 Document Part Number L47657 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www mi...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...subcomponents 21 Miscellaneous parts 22 4 Removal and replacement procedures preliminary requirements 25 Tools required 25 Service considerations 25 Plastic parts 25 Cables and connectors 25 Drive handling 26 Workstation guidelines 26 Electrostatic discharge information 26 Generating static electricity 27 Preventing electrostatic damage to equipment 27 Personal grounding methods and equipment 28 G...

Page 6: ...mining the BIOS version 65 Downloading a BIOS update 66 7 Using HP PC Hardware Diagnostics 67 Using HP PC Hardware Diagnostics Windows select products only 67 Downloading HP PC Hardware Diagnostics Windows 67 Downloading the latest HP PC Hardware Diagnostics Windows version 68 Downloading HP Hardware Diagnostics Windows by product name or number select products only 68 Installing HP PC Hardware Di...

Page 7: ...tion and creating recovery media 73 Using Windows tools 73 Using the HP Cloud Recovery Download Tool to create recovery media select products only 73 Restoring and recovery 74 Restoring resetting and refreshing using Windows tools 74 Recovering using HP Recovery media 74 Changing the computer boot order 74 9 Specifications 75 Computer specifications 75 35 6 cm 14 0 in display specifications 76 Har...

Page 8: ...viii ...

Page 9: ...4 9125 2 3 GHz turbo up to 2 6 GHz 2133 MHz 1 MB L2 cache dual core 15 W AMD Quad Core R7 Series Accelerated Processor Ryzen 7 3700U 2 3 GHz turbo up to 4 0 GHz 6 MB L3 cache DDR4 2400 MHz quad core 15 W AMD Quad Core R5 Series Accelerated Processor Ryzen 5 3500U 2 1 GHz turbo up to 3 7 GHz 2 MB L2 cache DDR4 2400 MHz quad core 15 W AMD Dual Core R3 Series Accelerated Processor Ryzen 3 3200U 2 6 G...

Page 10: ... accessible non upgradeable DDR4 2400 dual channel support Ryzen Athlon processors DDR4 1866 dual channel support A9 A6 A4 processors Supports up to 16 GB of system RAM in the following configurations 16384 MB 8192 MB 2 12288 MB 8192 MB 1 4096 MB 1 8192 MB 8192 MB 1 or 4096 2 4096 MB 4096 MB 1 One memory module slot A9 A6 A4 processors Memory is non customer accessible non upgradeable DDR4 1866 si...

Page 11: ...with single antenna M 2 PCIe Realtek RTL8821CE 802 11ac 1 1 Wi Fi Bluetooth 4 2 Combo Adapter MU MIMO supported Realtek RTL8723DE 802 11bgn 1 1 Wi Fi Bluetooth 4 2 Combo Adapter Media card reader Supports SD SDHC SDXC Push pull insertion removal Internal card expansion One M 2 slot for solid state drive One M 2 slot for WLAN Ports Hot plug unplug and auto detect for correct output to wide aspect v...

Page 12: ... mm models with UMA graphics Power cord C5 1 m conventional Security Kensington Mini Security Slot Supports Trusted Platform Module TPM 2 0 Operating system FreeDOS 2 0 Windows 10 Home 64 Windows 10 Home 64 Web Kiosk Windows 10 Home 64 Chinese Market CPPP Windows 10 Home 64 Entry Single Language Windows 10 Home 64 Entry Single Language Compact Windows 10 Home 64 High end Chinese Market CPPP Window...

Page 13: ...ome 64 Single Language Value India Market PPP Windows 10 Home 64 Single Language Value Indonesia Market PPP Windows 10 Home 64 Value Notebook Compact Windows 10 Home 64 Value Notebook Single Language Windows 10 Home 64 Value Notebook Single Language Compact Windows 10 Home 64 Value Notebook Single Language SEAP Windows 10 Home 64 Value Notebook Single Language select GEO Windows 10 Home 64 Value N...

Page 14: ...6 Chapter 1 Product description ...

Page 15: ...rt button select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled 2 USB SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer NOTE Cables and or adapters purchased separately may be required 3 HDMI port Connects an optional video or au...

Page 16: ...chased separately may be required 3 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card 1 Hold the card label side up with connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated To remove a card Press in on the card and then remove it from the memory...

Page 17: ...d of a password logon NOTE Camera functions vary depending on the camera hardware and software installed on your product 4 Internal microphone Records sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environme...

Page 18: ...tion 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 Getting to know your computer ...

Page 19: ...ights and their descriptions Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Keyboard area 11 ...

Page 20: ... holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Right click the Power icon and then select Power Options 2 Vent Enables airflow to cool internal co...

Page 21: ...h the fn key 2 fn key Executes specific functions when pressed in combination with another key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the keyboard backlight feature off or on Keyboard area 13 ...

Page 22: ...imultaneous display on both the computer and the monitor Turns the keyboard backlight off or on On select products you can adjust the brightness of the keyboard backlight Press the key repeatedly to adjust the brightness from high when you first start up the computer to low to off After you adjust the keyboard backlight setting the backlight will revert to your previous setting each time you turn ...

Page 23: ...omponents NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer Labels may be in paper form or imprinted on the product ...

Page 24: ...el on your computer Table 2 10 Service label components Component 1 HP product name 2 Model number 3 Product ID 4 Serial number 5 Warranty period Table 2 11 Service label components Component 1 HP product name 2 Product ID 3 Serial number 4 Warranty period Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wire...

Page 25: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 17 ...

Page 26: ... not backlit L24818 xx1 Ash silver backlit L24817 xx1 Snow flake white backlit L24819 xx1 Snow flake white not backlit L24820 xx1 Natural silver backlit L48647 xx1 Natural silver not backlit L48648 xx1 4 TouchPad board cable L23184 001 5 TouchPad board L24484 001 6 TouchPad click board NOTE The TouchPad click board cable is available using spare part number L24485 001 L24486 001 7 Power connector ...

Page 27: ... graphics AMD Athlon 300U processor L56249 xxx AMD Ryzen 7 3700U processor L53464 xxx AMD Ryzen 5 3500U processor L51929 xxx AMD Ryzen 5 3500U processor models with a TOP Touch On Panel display L53482 xxx AMD Ryzen 3 3200U processor L51928 xxx AMD A9 9425 processor L46705 xxx AMD A6 9225 processor L46704 xxx AMD A4 9125 processor L46703 xxx 18 WLAN module Dual antennas Realtek RTL8822BE 802 11ac 2...

Page 28: ...s Ryzen7 3700U Ryzen5 3500U Ryzen3 3200U Athlon 300U L23192 001 23 Heat sink assembly UMA includes replacement thermal materials For use in models with the following processors A9 9425 A6 9225 A4 9125 L23385 001 For use in models with the following processors Ryzen7 3700U Ryzen5 3500U Ryzen3 3200U Athlon 300U L23191 001 24 Rubber Feet includes front and rear feet Natural silver L24482 001 Pale gol...

Page 29: ...riptions Item Component Spare part number 1 Hinge cover Natural silver L24474 001 Pale gold L24471 001 Snow flake white L24472 001 2 Display bezel L24465 001 3 Raw display panel 14 inch FHD anti glare UWVA L53825 001 FHD BrightView UWVA L53826 001 Display assembly subcomponents 21 ...

Page 30: ...69 001 Pale gold L24466 001 Snow flake white L24467 001 Miscellaneous parts Table 3 3 Miscellaneous parts and their descriptions Component Spare part number Adhesive tape kit L24491 001 HP Smart AC adapter 45 W RC 4 5 mm NPFC non slim 741727 001 65 W NPFC S 3P 4 5 mm 710412 001 65 W NPFC RC 4 5 mm EM 913691 850 Power cord 3 pin black 1 0 m for use in For use in Argentina L19357 001 For use in Aust...

Page 31: ...ca L19367 001 For use in the People s Republic of China L19368 001 For use in South America L19369 001 For use in South Korea L19366 001 For use in Switzerland L19370 001 For use in Thailand L19371 001 For use in Taiwan L19372 001 For use in the United Kingdom L19373 001 Screw Kit L24494 001 Miscellaneous parts 23 ...

Page 32: ...24 Chapter 3 Illustrated parts catalog ...

Page 33: ...e Plastic parts IMPORTANT Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unsea...

Page 34: ...n with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinar...

Page 35: ...00 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V Electronic components are then multi packaged inside plastic tubes trays or Styrofoam NOTE As little as 700 volts can degrade a product Preventing electrosta...

Page 36: ...rk area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free...

Page 37: ...ies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use tra...

Page 38: ...30 Chapter 4 Removal and replacement procedures preliminary requirements ...

Page 39: ...e computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer This chapter provides removal and replacement procedures for Authorized Service Provider only parts There...

Page 40: ...ber feet lightly and quickly To install the rubber feet refit them on the adhesive backing NOTE The bottoms of the computer feet are ribbed These ribs are designed to fit only one way in the grooves that are in the enclosure Make sure the feet are positioned in those grooves when reinstalling the feet 32 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 41: ...oving the bottom cover follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 31 2 Position the computer upside down with the front toward you 3 Remove the rubber feet see Computer feet on page 31 To remove the bottom cover 1 Remove the four Phillips M2 5 6 0 screws 1 in the feet area and the two Phillips M2 5 4 0 screws 2 in the front part of the bottom cove...

Page 42: ...k cover Work your way around prying to disengage the bottom cover from the computer and then remove the cover 2 Reverse this procedure to install the bottom cover 34 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 43: ...eps 1 Prepare the computer for disassembly Preparation for disassembly on page 31 2 Position the computer upside down with the front toward you 3 Remove the rubber feet see Computer feet on page 31 4 Remove the bottom cover see Bottom cover on page 33 To remove the battery 1 Remove the five screws 1 securing the battery 2 Lift the top of the battery 2 and then remove the system board hook 3 Revers...

Page 44: ...assembly Preparation for disassembly on page 31 2 Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove the hard drive 1 Disconnect the cable 1 from the system board and remove the cable 2 2 Lift the hard drive 3 and then remove it 4 from the computer 3 To remove the hard drive bracket pull th...

Page 45: ...4 To remove the hard drive connector pull the connector 3 away from the hard drive Reverse this procedure to reassemble and install the hard drive Component replacement procedures 37 ...

Page 46: ...r for disassembly Preparation for disassembly on page 31 2 Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove the eMMC board 1 Lift the ZIF connector 1 and then disconnect the cable 2 from the eMMC board 2 Lift the assembly from the computer 3 38 Chapter 5 Removal and replacement procedures...

Page 47: ...e bracket remove the three Phillips M2 0 3 0 screws 1 that secure the board to the bracket and then remove the board from the bracket 2 Reverse this procedure to reassemble and install the eMMC board Component replacement procedures 39 ...

Page 48: ...ive a warning message remove the module to restore device functionality and then contact support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 31 2 Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove the WLAN mod...

Page 49: ...le 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 41 ...

Page 50: ... 2 Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure...

Page 51: ...e steps 1 Prepare the computer for disassembly Preparation for disassembly on page 31 2 Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 Remove the solid state drive 1 Remove the Phillips M2 0 2 0 screw 1 that secures the drive to the system board 2 Remove the drive 2 by pulling it away from the co...

Page 52: ...mbly on page 31 2 Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the tape 2 securing the cable 3 Lift the speakers out of the computer 3 Reverse this procedure to install the speakers 44 Chapter 5 Removal and r...

Page 53: ...1 2 Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 5 Remove the right hinge screw and lift the right hinge see Display assembly on page 56 To remove the power connector 1 Disconnect the power connector cable 1 from the system board 2 Lift the power connector 2 to remove it Reverse this procedure ...

Page 54: ...e the battery see Battery on page 35 To remove the TouchPad click board 1 Disconnect the TouchPad cable 1 from the system board and then disconnect from the TouchPad click board cable 2 TouchPad 2 Remove the two Phillips M2 0 2 0 screws 3 that secure the TouchPad click board to the computer 3 Lift the board 4 and then slide it outward from under the clips that hold it on place to remove it 5 TIP T...

Page 55: ...Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 5 Remove the TouchPad click board see TouchPad click board on page 46 To remove the TouchPad 1 Peel the conductive tape off the keyboard 1 2 Lift the TouchPad to remove it from the computer 2 Reverse this procedure to install the TouchPad click board...

Page 56: ...Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove the USB board 1 Disconnect the cable from the USB board 1 2 Remove the two Phillips M2 0 3 0 screws 2 that secure the USB board to the computer 3 Remove the USB board from the computer 3 Reverse this procedure to install the USB board 48 Ch...

Page 57: ...2 Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on page 33 4 Remove the battery see Battery on page 35 To remove the fan 1 Disconnect the fan cable from the system board 1 2 Remove the two Phillips M2 5 5 0 screws 2 that secure the fan to the computer 3 Lift the fan out of the computer 3 Reverse this procedure to install the fan Component replacemen...

Page 58: ...x AMD Ryzen 3 3200U processor L51928 xxx AMD A9 9425 processor L46705 xxx AMD A6 9225 processor L46704 xxx AMD A4 9125 processor L46703 xxx System board hook L23206 001 Before removing the system board follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 31 2 Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cover see Bottom cover on p...

Page 59: ...Pad button board cable 4 Keyboard cable 5 Backlight cable 6 Hard drive cable 7 Speaker cable 8 Power connector cable 9 Display cable 2 Remove the three Phillips M2 0 2 0 screws 1 that secure the system board to the computer 3 Remove the Phillips M2 0 3 5 screw 2 that secures the system board to the computer Component replacement procedures 51 ...

Page 60: ...4 Lift the system board out of the computer 3 Reverse this procedure to install the system board 52 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 61: ...e in models with the following processors A9 9425 A6 9225 A4 9125 L23385 001 For use in models with the following processors Ryzen7 3700U Ryzen5 3500U Ryzen3 3200U Athlon 300U L23191 001 Before removing the heat sink assembly follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 31 2 Remove the rubber feet see Computer feet on page 31 3 Remove the bottom cov...

Page 62: ...UMA graphics a In the order indicated on the heat sink remove the four Phillips M2 0 4 0 screws 1 that secure the heat sink to the system board b Remove the heat sink 2 from the system board 54 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 63: ...essor and system board spare part kits The following illustrations show the replacement thermal material locations Discrete graphics Thermal paste is used on the heat sink 2 4 and associated system board components 1 3 UMA graphics Thermal paste is used on the heat sink 2 and associated system board component 1 Reverse this procedure to reassemble and install the heat sink assembly Component repla...

Page 64: ... left and right L24470 001 Display cable HD display L24492 001 FHD display L24493 001 Antennas Dual L24640 001 Single L29012 001 Display enclosure Natural silver L24469 001 Pale gold L24466 001 Snow flake white L24467 001 Before removing the display assembly follow these steps 1 Prepare the computer for disassembly Preparation for disassembly on page 31 2 Remove the rubber feet see Computer feet o...

Page 65: ...s from the WLAN module 2 3 Position the computer so it is open with the display hanging off the table 1 4 Remove the five Phillips M2 5 6 0 screws 2 and the Phillips 2 0 3 0 screw 3 from the display hinges Component replacement procedures 57 ...

Page 66: ...e 4 and then remove the display 5 If it is necessary to replace any of the display assembly subcomponents 1 Lift the hinge cap to remove it from display 58 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 67: ...el until the bezel disengages from the display enclosure 3 Remove the display bezel 4 4 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Lift the webcam module to disengage the adhesive that secures the module to the display 1 Component replacement procedures 59 ...

Page 68: ...from under the right 2 and left 3 corners of the display panel until it is completely removed Lift the top of the panel 4 TIP You must pull the tape several times to remove it b Rotate the display panel onto the keyboard 1 to gain access to the display cable connection on the back of the panel 60 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 69: ...el cable to the display panel and then disconnect the cable 2 d Lift the display panel 3 to remove it 6 To remove the display hinges a Remove the three Phillips M2 5 2 5 screw 1 from the bottom of each hinge b Remove the display hinges from the enclosure 2 Component replacement procedures 61 ...

Page 70: ... antenna cables from the clips 1 built into the side of the display enclosure and then peel the antennas of the display enclosure 2 to remove the antennas and cables NOTE Number of antennas and transceivers may vary 9 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred ...

Page 71: ...9 Keyboard country codes For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Israel BB1 Slovenia BA1 Bulgaria 261 Italy 061 South Korea AD1 Canada DB1 Japan 291 Spain 071 Czech Republic and Slovakia FL1 Latin America 161 Switzerland BG1 Denmark Finland and Norway DH1 The Netherlands B31 Taiwan AB1 ...

Page 72: ...64 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Page 73: ...p Utility BIOS Updated versions of Setup Utility BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first det...

Page 74: ...load area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your s...

Page 75: ... HP Support Assistant a Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar b Select Troubleshooting and fixes c Select Diagnostics and then select HP PC Hardware Diagnostics Windows 2 When the tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to s...

Page 76: ...der on your computer or the USB flash drive where the exe file was downloaded double click the exe file and then follow the on screen instructions Using HP PC Hardware Diagnostics UEFI NOTE For Windows 10 S computers you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only exe files are provided For more information see Downloading H...

Page 77: ...h drive can be useful in the following situations HP PC Hardware Diagnostics UEFI is not included in the preinstall image HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition The hard drive is damaged NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only and you must use a Windows computer to download and create the HP UEFI support environm...

Page 78: ...mote Diagnostics and then select Run Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE For some products it may be necessary to download the software by using the product name or number To download HP Remote PC Hardware Diagnostics UEFI by product name or number follow these steps 1 Go to http www hp com support 2 Select Get software and drivers select your type of ...

Page 79: ...iagnostics UEFI settings follow these steps 1 Turn on or restart the computer and when the HP logo appears press f10 to enter Computer Setup 2 Select Advanced and then select Settings 3 Make your customization selections 4 Select Main and then Save Changes and Exit to save your settings Your changes take effect when the computer restarts Using Remote HP PC Hardware Diagnostics UEFI settings select...

Page 80: ...72 Chapter 7 Using HP PC Hardware Diagnostics ...

Page 81: ...t with a detachable keyboard connect the tablet to the keyboard base before beginning any recovery process Backing up information and creating recovery media Using Windows tools IMPORTANT Windows is the only option that allows you to back up your personal information Schedule regular backups to avoid information loss You can use Windows tools to back up personal information and create system resto...

Page 82: ...structions To recover your system Insert the HP Recovery media and then restart the computer Changing the computer boot order If your computer does not restart using the HP Recovery media you can change the computer boot order This is the order of devices listed in BIOS where the computer looks for startup information You can change the selection to an optical drive or a USB flash drive depending ...

Page 83: ...5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic ...

Page 84: ...ns Metric U S Active diagonal size 35 6 cm 14 0 n Thickness 3 0 mm 0 118 inch Resolution 1920 1080 FHD 1366 768 HD Surface treatment AntiGlare or BrightView Brightness 220 nits Viewing angle SVA HD UWVA FHD Backlight WLED Graphics adapter eDP 76 Chapter 9 Specifications ...

Page 85: ...urity ATA security Seek times typical read including setting Single track 1 4 ms 3 ms Average read write 10 ms 13 ms Maximum 12 ms 24 ms Logical blocks 1 938 921 461 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and ...

Page 86: ...om Write Up to 160 MB s Up to 34K IOPs Up to 280 MB s Up to 67K IOPs Ready time Maximum to not busy 1 0 s 1 0 s Access times Logical 0 1 ms 0 1 Total logical sectors 250 069 680 500 118 192 Operating temperature Operating Non operating 0 to 70 C 32 F to 158 F 40 to 95 C 40 F to 203 F 0 to 70 C 32 F to 158 F 55 to 90 C 67 F to 194 F 1 GB 1 billion bytes when referring to hard drive storage capacity...

Page 87: ...equirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage ra...

Page 88: ...JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75 mm conductor size Power cord set fittings appliance coup...

Page 89: ...7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3 conductor 0 75 mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 Th...

Page 90: ...82 Chapter 10 Power cord set requirements ...

Page 91: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 83 ...

Page 92: ...84 Chapter 11 Recycling ...

Page 93: ...ing 11 cautions electrostatic discharge 26 chipset product description 1 components bottom 15 display 9 keyboard area 10 left side 8 right side 7 computer major components illustrated 17 computer specifications 75 connector power 8 D display assembly illustrated 18 removing 56 spare part numbers 18 display assembly subcomponents illustrated 21 removing 56 display bezel illustrated 21 56 removing 5...

Page 94: ... 7 M memory illustrated 20 product description 2 memory module removing 42 microphone illustrated 22 56 model name 1 mute light identifying 11 mute volume action key 15 N network jack identifying 7 next track action key 14 O operating system product description 4 P packaging guidelines 29 pause action key 14 play action key 14 pointing device product description 3 ports HDMI 7 product description ...

Page 95: ...h screen image action key 14 system board removing 50 spare part number 19 50 system board hook 19 50 removing 35 system restore point creating 73 T tools required 25 top cover illustrated 18 top cover keyboard 63 TouchPad removing 46 47 spare part number 46 47 TouchPad board illustrated 18 47 TouchPad buttons identifying 10 TouchPad click board illustrated 18 46 removing 46 47 spare part number 4...

Page 96: ...88 Index ...

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