HP 14-ba09 Series User Manual Download

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14 Accessibility

HP designs, produces, and markets products and services that can be used by everyone, including people with

disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest

information on HP accessibility, go to

http://www.hp.com/accessibility

Supported assistive technologies

HP products support a wide variety of operating system assistive technologies and can be configured to work

with additional assistive technologies. Use the Search feature on your device to locate more information

about assistive features.

NOTE:

For additional information about a particular assistive technology product, contact customer support

for that product.

Contacting support

We are constantly refining the accessibility of our products and services and welcome feedback from users. If

you have an issue with a product or would like to tell us about accessibility features that have helped you,

please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain

Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical

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North American Mountain Time.

NOTE:

Support is in English only.

Supported assistive technologies

Summary of Contents for 14-ba09 Series

Page 1: ...User Guide ...

Page 2: ...able on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows 10 is automatically updated which is always enabled ISP fees may apply and additional requirements may apply over time for updates Go to http www microsof...

Page 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Page 4: ...iv Safety warning notice ...

Page 5: ...eron N28xx N29xx N30xx N31xx series processor and a Windows operating system If your computer is configured as described do not change the processor configuration setting in msconfig exe from 4 or 2 processors to 1 processor If you do so your computer will not restart You will have to perform a factory reset to restore the original settings v ...

Page 6: ...vi Processor configuration setting select products only ...

Page 7: ...k 19 Connecting to a wireless network 19 Using the wireless controls 19 Airplane mode key 19 Operating system controls 19 Connecting to a WLAN 20 Using HP Mobile Broadband select products only 21 Using GPS select products only 21 Using Bluetooth wireless devices select products only 21 Connecting Bluetooth devices 22 Connecting to a wired network LAN select products only 22 Connecting to your mobi...

Page 8: ...Hibernation 31 Initiating and exiting Sleep 31 Initiating and exiting Hibernation select products only 32 Shutting down turning off the computer 32 Using the Power icon and Power Options 33 Running on battery power 33 Using HP Fast Charge select products only 33 Displaying battery charge 34 Finding battery information in HP Support Assistant select products only 34 Conserving battery power 34 Iden...

Page 9: ...ng Internet security software 43 Using antivirus software 43 Using firewall software 43 Installing software updates 43 Using HP Touchpoint Manager select products only 44 Securing your wireless network 44 Backing up your software applications and information 44 Using an optional security cable select products only 44 9 Using Setup Utility BIOS 45 Starting Setup Utility BIOS 45 Updating Setup Utili...

Page 10: ...products only 52 Using HP Recovery media to recover 52 Changing the computer boot order 53 Removing the HP Recovery partition select products only 53 12 Specifications 54 Input power 54 Operating environment 55 13 Electrostatic Discharge 56 14 Accessibility 57 Supported assistive technologies 57 Contacting support 57 Index 58 x ...

Page 11: ...ng steps to get the most out of your smart investment Back up your hard drive by creating recovery media See Backing up restoring and recovering on page 49 If you haven t already done so connect to a wired or wireless network See details in Connecting to a network on page 19 Become familiar with the computer hardware and software For more information see Getting to know your computer on page 4 and...

Page 12: ...ulatory Safety and Environmental Notices To access this document Select the Start button select HP Help and Support and then select HP Documentation or Select the Start button select HP and then select HP Documentation Important regulatory notices including information about proper battery disposal if needed Limited Warranty To access this document Select the Start button select HP Help and Suppor...

Page 13: ...Resource Contents can write to HP at POD PO Box 161 Kitchener Road Post Office Singapore 912006 Include your product name and your name phone number and postal address More HP resources 3 ...

Page 14: ...manager in the taskbar search box and then select the Device Manager app A list displays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button or Right click the Start button and then select Apps...

Page 15: ...sfer NOTE Cables and or adapters purchased separately may be required 3 USB 3 x SuperSpeed ports 2 Connect a USB device such as a cell phone camera activity tracker or smartwatch and provide high speed data transfer 4 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interfa...

Page 16: ...a cell phone camera activity tracker or smartwatch and provides high speed data transfer 3 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 4 Power light On The computer is on Blinking The computer is in the Sleep state a power saving state The compute...

Page 17: ... on Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 3 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may ...

Page 18: ...3D DriveGuard see Using HP 3D DriveGuard select products only on page 37 Component Description 1 Power button When the computer is off press the button to turn on the computer When the computer is on press the button briefly to initiate Sleep When the computer is in the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernati...

Page 19: ...e combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and E...

Page 20: ...formation see Using Windows Hello select products only on page 42 NOTE Camera functions vary depending on the camera hardware and software installed on your product The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of...

Page 21: ...e the pointer or activate items on the screen NOTE For more information see Using TouchPad and touch screen gestures on page 27 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Keyboard area 11 ...

Page 22: ...on 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light On Computer sound is off Off Computer sound is on Speakers select products only 12 Chapter 2 Getting to know your computer ...

Page 23: ...Component Description Speakers Produce sound Keyboard area 13 ...

Page 24: ... NOTE On select products the f5 action key turns the keyboard backlight feature off or on Action keys An action key performs the function indicated by the icon on the key To determine which keys are on your product see Special keys on page 14 To use an action key press and hold the key Icon Description Opens the How to get help in Windows 10 webpage Decreases the screen brightness incrementally as...

Page 25: ...c BD Starts pauses or resumes playback of an audio CD a DVD or a BD Plays the next track of an audio CD or the next section of a DVD or a BD Stops audio or video playback of a CD a DVD or a BD Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Mutes or restores speaker sound Turns the wireless feature on or off NOTE...

Page 26: ... fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation Component Description 1 Speakers Produce sound 2 Vent Enable airflow to cool internal components 16 Chapter 2 Getting to know your computer ...

Page 27: ...inside the battery bay under the service door or on the back of the display Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to th...

Page 28: ...Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 18 Chapter 2 Getting to know your computer ...

Page 29: ...ooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other Using the wireless controls You can control the wireless devices in you...

Page 30: ...NOTE If no WLANs are listed you may be out of range of a wireless router or access point NOTE If you do not see the WLAN you want to connect to right click the network status icon in the taskbar and then select Open Network and Sharing Center Select Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new netw...

Page 31: ...M card that is preinstalled If the SIM card is not preinstalled it may be included with the HP Mobile Broadband documents provided with your computer or the mobile network operator may provide it separately from the computer For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator see the HP Mobile Broadband information included with your compu...

Page 32: ... Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an RJ 45 network cable and a network jack or an optional docking device or expansion port if there is no RJ 45 jack on the computer To connect the network cable follow these steps 1 Plu...

Page 33: ...p on your mobile device 2 Select the type of file 3 Select the file and then select Send When the transfer is complete the file appears on HP Orbit Canvas on your computer To transfer files from your computer to your mobile device 1 Open the HP Orbit app on your computer 2 Drag and drop the file onto HP Orbit Canvas on your computer and then follow the on screen instructions When the transfer is c...

Page 34: ... create multimedia You can also play music CDs on the computer on select models or attach an external optical drive to play CDs To enhance your listening enjoyment attach external audio devices such as speakers or headphones Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio out headphone audio in microphone combo jack on your comput...

Page 35: ... an audio control panel specific to your sound system Use the audio control panel to view and control audio settings Type control panel in the taskbar search box select Control Panel select Hardware and Sound and then select the audio control panel specific to your system Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and ...

Page 36: ...art button select Settings and then select System Under Display select the appropriate resolution and then select Keep changes Setting up HDMI audio HDMI is the only video interface that supports high definition video and audio After you connect an HDMI TV to the computer you can then turn on HDMI audio by following these steps 1 Right click the Speakers icon in the notification area at the far ri...

Page 37: ...ding buttons on an external mouse To navigate a touch screen select products only touch the screen directly using gestures described in this chapter You can also customize gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be use...

Page 38: ...se the two finger slide to move up down or sideways on a page or image Place two fingers slightly apart on the TouchPad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on the TouchPad zone to open the opti...

Page 39: ...pe TouchPad only Use the three finger swipe to view open windows and to switch between open windows and the desktop Swipe 3 fingers away from you to see all open windows Swipe 3 fingers toward you to show the desktop Swipe 3 fingers left or right to switch between open windows Using TouchPad and touch screen gestures 29 ...

Page 40: ... or mouse allows you to type select items scroll and perform the same functions as you do using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions Using an on screen keyboard select products only 1 To display an on screen keyboard tap the keyboard icon in the notification area at the far right of the taskbar 2 Begin typing NOTE Suggested words...

Page 41: ...omatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Initiating and exiting Sleep on page 31 Hibernation The Hibernation state is automatically initiated if the battery reaches a critical level In the Hibernation state your work is saved to a hibernation file and th...

Page 42: ...unavailable and then under Shutdown settings select the Hibernate check box The Power menu can be accessed by selecting the Start button 4 Select Save changes To initiate Hibernation use the method that you enabled in step 3 To exit Hibernation briefly press the power button NOTE If you have set a password to be required on exiting Hibernation you must enter your Windows password before your work ...

Page 43: ... When a charged battery is in the computer and the computer is not plugged into external power the computer runs on battery power When the computer is off and unplugged from external power the battery in the computer slowly discharges The computer displays a message when the battery reaches a low or critical battery level Computer battery life varies depending on power management settings programs...

Page 44: ...erving battery power To conserve battery power and maximize battery life Lower the brightness of the display Select the Power saver setting in Power Options Turn off wireless devices when you are not using them Disconnect unused external devices that are not plugged into an external power source such as an external hard drive connected to a USB port Stop disable or remove any external media cards ...

Page 45: ...upport Assistant app select products only 1 Type support in the taskbar search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select My PC select the Diagnostics and tools tab and then select HP Battery Check If HP Battery Check indicates that your battery should be replaced contact support The battery ies in this product cannot be easily replace...

Page 46: ...to a disc select products only When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to external power The battery begins to charge The screen brightness increases The Power icon changes appearance When you disconnect external power The computer switches to battery power The screen brightness automatically decreases...

Page 47: ...ons For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Disk Cleanup 2 Follow the on screen instructions Using HP 3D DriveGuard selec...

Page 48: ...ollow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 per...

Page 49: ...on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of c...

Page 50: ...ations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you ...

Page 51: ...it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Ch...

Page 52: ...ter quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume up button or Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tap f10 2 Select Security and then follow the on screen instructions Your changes take ef...

Page 53: ...er For more information about computer viruses type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar Using firewall software Firewalls are designed to prevent unauthorized access to a system or network A firewall can be software you install on your computer and or network or it can be a combination of both hardware and so...

Page 54: ...e which is highly cost effective relative to traditional in house solutions Securing your wireless network When you set up a WLAN or access an existing WLAN always enable security features to protect your network from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security Backing up your software applications and information Regularly back up...

Page 55: ...e on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version i...

Page 56: ...y the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note...

Page 57: ...llowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 47 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP P...

Page 58: ...et HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 48 Chapter 10 Using HP PC Hardware Diagnostics UEFI ...

Page 59: ... operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 49 For information on the recovery options that are available using the recovery media see Using Windows tools on page 50 Use Windows tools to create system restore points and create backups of personal information ...

Page 60: ...e an external optical drive purchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP You can find contact information on the HP websit...

Page 61: ...n page 49 On select products if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 51 On select products if you want to remove the Recovery partition to reclaim hard drive space HP Recovery Manager offers the R...

Page 62: ...d at the factory The HP Recovery partition select products only allows System Recovery only Using the HP Recovery partition select products only The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery...

Page 63: ...ot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 or Turn on or restart the tablet and then quickly hold down the volume down button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP...

Page 64: ... voltage and current for your computer is located on the regulatory label Input power Rating Operating voltage and current 5 V dc 2 A 12 V dc 3 A 15 V dc 3 A 45 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 3 75 A 12 V dc 3 75 A 15 V dc 3 A 20 V dc 2 25 A 45 W USB C 5 V dc 3 A 9 V dc 3A 10 V dc 5 A 12 V dc 5 A 15 V dc 4 33 A 20 V dc 3 25 A 65 W USB C 5 V dc 3 A 9 V dc 3 A 10 V dc 5 A 12 V dc 5 A 15 V dc 5...

Page 65: ... 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 55 ...

Page 66: ...drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling componen...

Page 67: ...res NOTE For additional information about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Mo...

Page 68: ...etwork 19 connecting to a WLAN 20 connecting to LAN 22 connector power 5 6 corporate WLAN connection 20 critical battery level 35 D Disk Cleanup software 37 Disk Defragmenter software 37 drive light 8 9 E electrostatic discharge 56 esc key identifying 14 external power using 35 F factory sealed battery 35 fingerprints registering 42 firewall software 43 fn key identifying 14 four finger tap TouchP...

Page 69: ...t name and number computer 17 public WLAN connection 20 R recover options 51 recovery discs 50 52 HP Recovery Manager 51 media 52 starting 52 supported discs 50 system 51 USB flash drive 52 using HP Recovery media 50 recovery media creating 49 creating using HP Recovery Manager 50 recovery partition removing 53 regulatory information regulatory label 18 wireless certification labels 18 S security ...

Page 70: ...g power settings 33 using sound settings 25 using the keyboard and optional mouse 30 using the TouchPad 27 V vents identifying 7 16 video 25 W Windows system restore point 49 50 Windows Hello using 42 Windows key identifying 14 Windows passwords 41 Windows tools using 50 wired network LAN 22 wireless button 19 wireless certification label 18 wireless controls button 19 operating system 19 wireless...

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