HP 14-am0 SERIES Maintenance And Service Manual Download | Manualshive

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Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode and you

must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1.

Turn on or restart the computer, and quickly press

esc

.

2.

Press

f2

.

The BIOS searches three places for the diagnostic tools, in the following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

HP PC Hardware Diagnostics (UEFI) to a USB device on page 71

.

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE:

The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product

1.

Go to

http://www.hp.com/support

2.

Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

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Summary of Contents for 14-am0 SERIES

Page 1: ...HP Notebook PC AMD Models 14 an0XX Models 14 as0XX Models 14 au0XX Models 14z an000 HP 245 G5 Notebook PC Maintenance and Service Guide ...

Page 2: ...dition April 2016 Document Part Number 855442 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See http www microso...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ...sembly subcomponents 19 Mass storage devices 20 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Service considerations 21 Plastic parts 21 Cables and connectors 21 Drive handling 22 Grounding guidelines 22 Electrostatic discharge damage 22 Packaging and transporting guidelines 23 Workstation guidelines 23 5 Removal and replacement procedures for Customer Self Rep...

Page 6: ...pdating Setup Utility BIOS 63 Determining the BIOS version 63 Downloading a BIOS update 64 8 Backing up restoring and recovering in Windows 10 65 Creating recovery media and backups 65 Creating HP Recovery media select products only 65 Using Windows tools 66 Restore and recovery 67 Recovering using HP Recovery Manager 67 What you need to know before you get started 67 Using the HP Recovery partiti...

Page 7: ...D RW SuperMulti DL Drive specifications 76 11 Statement of memory volatility 77 Nonvolatile memory usage 81 Questions and answers 83 Using HP Sure Start select models only 84 12 Power cord set requirements 85 Requirements for all countries 85 Requirements for specific countries and regions 86 13 Recycling 89 Index 91 vii ...

Page 8: ...viii ...

Page 9: ... 2 MB L2 Quad 15W AMD Quad Core E Series Processor E2 7110 1 8 GHz 1600 MHz 2 MB L2 Quad 15W Chipset Integrated SoC FCH Graphics Internal graphics AMD Radeon R5 Graphics A8 processor AMD Radeon R4 Graphics A6 processor AMD Radeon R3 Graphics A4 processor AMD Radeon R2 Graphics E1 E2 processor Switchable discrete graphics AMD Radeon R5 M430 R16M M1 30 Exo Pro DDR3 with up to 2048MB of dedicated vid...

Page 10: ... Supports 6 35 cm 2 5 in SATA hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses 2 TB 5400 rpm 9 5 mm 1 TB 5400 rpm 9 5 mm 500 GB 5400 rpm 9 5 mm or 7 2 mm 500 GB 7200 rpm 7 0 mm SSHD configurations 500 GB 5400 RPM 7 mm SSHD w 8GB NAND eMMC configurations 32 GB 64 GB Optical drive Fixed serial ATA 9 5 mm tray load Supports configuration without optical drive DVD RW Double Layer SuperMulti Su...

Page 11: ...1 Wi Fi BT4 0 Combo Adapter HP Notebook PC models only External media card HP Multi Format Digital Media Reader Support SD SDHC SDXC Push Pull Insertion Removal Internal Card One M 2 slot for WLAN Ports VGA Dsub 15 pin supporting 1920 1200 external resolution 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video HDMI version 1 4b supporting 1920 1080 60Hz ...

Page 12: ...EM SL Windows 10 Home Entry NB w OneDrive Windows 10 Home Entry NB w OneDrive EM SL Windows 10 Home EM SL Windows 10 Home High End ML Windows 10 Home EM SL Windows 10 Home Value Notebook EM SL CPPP Windows 10 Home China SL 64 CPPP Windows 10 Home EM SL 64 SEAP Windows 10 Home Value Notebook EM SL 64 SEAP NB Windows 10 Home Value India EM SL 64 NB Windows 10 Professional Shape the Future MSNA EM Wi...

Page 13: ...hone Records sound 4 WLAN antennas Send and receive wireless signals to communicate with wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your...

Page 14: ...eyboard mouse external drive printer scanner or USB hub 4 Optical drive select products only Depending on your computer reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information type help in the taskbar search box select Help and Support and then type disc compatibility in the search box 5 Optical drive eject button select products only Releases the optic...

Page 15: ...r or projector 5 RJ 45 network jack status lights Connects a network cable White The network is connected Amber Activity is occurring on the network 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 7 USB 3 0 port Connects an optional USB device such ...

Page 16: ...ct All apps select HP Help and Support and then select HP Documentation NOTE When a device is connected to the jack the computer speakers are disabled Top TouchPad Component Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the r...

Page 17: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Top 9 ...

Page 18: ...xit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and ...

Page 19: ...th the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key action keys or the spacebar 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions Top 11 ...

Page 20: ...e latch Releases the battery 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 Speakers 2 Produce sound 12 Chapter 2 External component identification ...

Page 21: ...meric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Model description This is the alphanumeric identi...

Page 22: ...14 Chapter 2 External component identification ...

Page 23: ...TE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 15 ...

Page 24: ...001 6 Power connector cable 813505 001 7 System board includes replacement thermal materials All system boards use the following part numbers xxxxxx 001 Windows 7 or non Windows operating systems xxxxxx 601 Windows 10 operating system HP Notebook PC models with 2 GB of discrete graphics memory AMD A8 7410 processor 858046 xx1 AMD A6 7310 processor 858045 xx1 HP Notebook PC models with UMA graphics...

Page 25: ...eless AC 3168 802 11 ac 1x1 WiFi BT 4 2 Combo 863934 855 15 Hard drive connector 815139 001 16 Hard drive bracket 859126 001 17 Hard drive SATA does not include bracket or cable NOTE The hard drive cable is available using spare part number 815139 001 1 TB 5400 rpm 2 5 inch 778192 005 500 GB 5400 rpm 7 mm 778186 005 500 GB 5400 rpm hybrid 8 GB SSD 7 mm 732000 005 eMMC drive M 2 includes eMMC board...

Page 26: ...ok PC models 813514 001 906505 001 Miscellaneous parts Component Spare part number HP Smart AC adapter 4 5 mm non PFC 65 W EM 714635 850 65 W HP Notebook PC models only 710412 001 45 W 741553 850 Power cord 3 pin black 1 00 m for use in Argentina 401300 007 Australia 213356 008 Brazil 438722 004 The People s Republic of China 286497 008 Europe 213350 009 India 404827 003 Italy 213352 008 Japan 349...

Page 27: ...1 Display assembly subcomponents Item Component Spare part number 1 Display bezel includes insulator screws 858073 001 2 Raw display panel 35 6 cm 14 0 in HD WLED BrightView includes insulator screws For use in HP Notebook PC models FHD 860573 001 HD 860574 001 For use in HP 245 G5 Notebook PC models HD 864838 001 Display assembly subcomponents 19 ...

Page 28: ...y enclosure includes insulator screws For use in HP Notebook PC models Black models 858065 001 Red models 858068 001 White silver models 858067 001 Turbo silver models 858066 001 Blue models 858070 001 For use in HP 245 G5 Notebook PC models 860456 001 Mass storage devices Component Spare part number eMMC drive includes eMMC board bracket cable foam and screws 64 GB 903803 001 32 GB 861964 001 Har...

Page 29: ... and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avo...

Page 30: ... Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive dev...

Page 31: ...ly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Work...

Page 32: ...operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative ...

Page 33: ...ion on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully NOTE Details about your computer including model serial number product key and length of warranty are on...

Page 34: ...hut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 to unlock the battery and then slide the b...

Page 35: ... computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 To remove the optical drive 1 Remove the ...

Page 36: ...28 Chapter 5 Removal and replacement procedures for Customer Self Repair parts ...

Page 37: ...y or region and then follow the on screen instructions Component replacement procedures NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag on page 13 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as ...

Page 38: ...then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 To remove the bottom cover 1 Position the com...

Page 39: ...the optical drive bay and work around to the back and side to separate the bottom cover from the computer 1 6 Remove the bottom cover 2 Reverse this procedure to install the bottom cover Component replacement procedures 31 ...

Page 40: ...hrough the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the bottom cover see Bottom cover on page 30 To remove ...

Page 41: ...4 Flex the sides of the bracket 2 and then remove it from the hard drive 3 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 33 ...

Page 42: ...ll external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the bottom cover see Bottom cover on page 30 To remove the eMMC module 1 Disconnect the cable fro...

Page 43: ...of the computer to disengage it from the clips 1 5 Lift the bracket from the computer 2 Reverse this procedure to install the eMMC module To install the eMMC bracket slide the bracket onto the clips 1 and then rotate it downward into place 2 Component replacement procedures 35 ...

Page 44: ...e computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical d...

Page 45: ...le 3 NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 37 ...

Page 46: ... computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the bottom cover see Bottom cover on page 30 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The m...

Page 47: ...e computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the bottom cover see Bottom cover on page 30 To remove the RTC battery Using a thin tool or screwdriver disengage the battery from t...

Page 48: ... the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the bottom cover see Bottom cover on page 30 To remove the USB board 1 Disconnect the cable from the board 1 2 Lift the cable to disengage the adhesive that secures it to the computer 2 3 Remove the Phillips PM2 5 3 5 screw 3 that secures the USB board to t...

Page 49: ...mputer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the bottom cover see Bottom cover on page 30 To remove the speakers 1 Disconnect the speaker cable from the system board 1 2 Remove the cable from the routing path 2 and then li...

Page 50: ...utlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the bottom cover see Bottom cover on page 30 To remove the power button board 1 Disconnect the power button board cable from the system board 1 2 Remove the Phillips PM2 0 3 0 screw 2 that secures the power button board to the top c...

Page 51: ...haust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from...

Page 52: ...t sink assembly to the system board 5 Remove the heat sink assembly from the system board 2 NOTE Heat sink appearance may vary UMA graphics Thermal paste is used on the processor and associated heat sink areas as shown in the following images Discrete graphics Heat sink 1 and processor 2 as well as the heat sink 3 and graphics chip 4 44 Chapter 6 Removal and replacement procedures for Authorized S...

Page 53: ... UMA graphics Heat sink 1 and the processor 2 Reverse this procedure to reassemble and install the heat sink assembly Component replacement procedures 45 ...

Page 54: ...down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on pa...

Page 55: ...5 Remove the fan from the computer 5 Reverse this procedure to install the fan Component replacement procedures 47 ...

Page 56: ...B eMMC drive 858049 xx1 HP 245 G5 models AMD A8 7410 processor 907163 xx1 AMD A6 7310 processor 860452 xx1 AMD A4 3350B processor 907162 xx1 AMD E2 7110 processor 860451 xx1 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect ...

Page 57: ...stem board 1 Remove the display cables by lifting the black and silver tape that secures the cable to the fan 1 2 Lift the tape that covers the cable in the space between the two memory modules 2 3 Lift the pieces of tape along the side of the system board 3 4 Separate the antenna cable from the display cable 4 5 Disconnect the display cable from the system board 5 and then remove the cables from ...

Page 58: ... button board cable 5 Speaker cable 6 Fan cable 7 Power button board cable 8 Power connector cable 7 Remove the Phillips PM2 0 3 0 screw 1 that secures the system board to the computer 8 Remove the five Phillips PM2 5 3 5 screws 2 that secure the system board to the computer 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 59: ...9 Lift the system board out of the computer 3 Reverse this procedure to install the system board Component replacement procedures 51 ...

Page 60: ...om the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the bottom cover see Bottom cover on page 30 7 Remove the system board see System board on page 48 To remove the TouchPad button board 1 Disconnect the cable from the TouchPad 1 2 Remove the three Phillips PM2 0 3 0 screw...

Page 61: ...s includes insulator screws Black models 858065 001 Red models 858068 001 White silver models 858067 001 Turbo silver models 858066 001 Blue models 858070 001 Display enclosure for use in HP 245 G5 Notebook PC models includes insulator screws 860456 001 Hinges left and right includes insulator screws 858076 001 Hinge top 858702 001 Webcam microphone module includes insulator screws VGA 860575 001 ...

Page 62: ...ge and one Phillips PM2 5 4 0 screw 3 on the left hinge that secures the display assembly to the computer 2 Lift the display from the computer 4 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Remove the two screw covers 1 and two Phillips PM2 5 3 5 screws 2 that secure the display bezel to the enclosure 54 Chapter 6 Removal and replacement p...

Page 63: ...b At the seams in the front of the display hinges use a plastic non marking tool 1 to separate the bezel 2 from the display enclosure Component replacement procedures 55 ...

Page 64: ...left 1 top 2 and the right sides 3 of the bezel to loosen it from the display Lift the bezel off the display 4 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Disconnect the cable 1 from the module 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts ...

Page 65: ...emove the module 2 3 To remove the display panel a Remove the four Phillips PM2 0 2 4 screws that secure the display panel to the enclosure b Rotate the display panel off the display enclosure 1 to gain access to the display cable connection on the back of the panel Component replacement procedures 57 ...

Page 66: ...he tape 2 and then remove the top display hinge 3 c Remove the six broadhead Phillips PM2 5 3 0 screws 1 at the bottom of the hinges that secure the left and right hinges to the display enclosure d Remove the two Phillips PM2 0 3 0 screws 2 in the middle of the hinges that secure the left and right hinges to the display enclosure e Lift the tape that secures the left and right hinges to the enclos...

Page 67: ...ft and right display hinges 4 5 To remove the wireless cable and antenna 1 release the cable from the clips built into the display enclosure 2 and then remove the cable and antenna Component replacement procedures 59 ...

Page 68: ...omponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Use the following image to determine proper cable routing in the display 1 Display webcam cable 2 Antenna cable Reverse this procedure to reassemble and install the display assembly 60 Chapter 6 Removal and replacement procedures for Authorized Service ...

Page 69: ... first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 26 5 Remove the optical drive see Optical drive on page 27 6 Remove the bottom cover see Bottom cover on page 30 7 Remove the display see Display assembly on page 53 To remove the power connector cable 1 Disconnect the cable from the system board 1 2 Lif...

Page 70: ...ed HP Notebook PC models 858080 xx1 Top cover keyboard for use in blue HP Notebook PC models 858082 xx1 Top cover keyboard for use in all black models 858077 xx1 For use in country or region Spare part number For use in country or region Spare part number Canada DB1 Taiwan AB1 Latin America 161 Thailand 281 South Korea AD1 United States 001 The top cover keyboard spare part kit includes the keyboa...

Page 71: ...vailable on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS ve...

Page 72: ...ost recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the...

Page 73: ...ckup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 65 For information on the recovery options that are available using the recovery media see Using Windows tools on pag...

Page 74: ...to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can also find contact i...

Page 75: ...o remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 69 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either create...

Page 76: ...o start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or tablets with keyboards attached press f11 while the computer boots or pre...

Page 77: ...tart the tablet and then quickly hold down the Windows button then select f9 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select products only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space IMPORTANT After you remove the HP Recovery partition ...

Page 78: ...70 Chapter 8 Backing up restoring and recovering in Windows 10 ...

Page 79: ...lowing order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 71 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading HP PC...

Page 80: ...let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want 72 Chapter 9 Using HP PC Hardware Diagnostics UEFI ...

Page 81: ... 4 28 lb 3 92 lb 4 01 lb Input power Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE A...

Page 82: ...Metric U S Dimensions Height 17 6 cm 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Brightness 220 nits Resolution 1366 768 Viewing angle SVA or UWVA Backlight WLED Graphics adapter eDP Thickness 3 0 mm 74 Chapter 10 Specifications ...

Page 83: ... ATA security Seek times typical read including setting Single track 2 0 ms 3 ms Average read write 12 ms 13 ms Maximum 22 ms 24 ms Logical blocks 1 953 525 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact techni...

Page 84: ...n Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 µm Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X...

Page 85: ...llow steps a through l below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen IMPORTANT If the Main menu displays Restor...

Page 86: ...drive or Clear the drive contents by using a third party utility designed to erase data from an SSD or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps IMPORTANT If you clear data using Secure Erase it cannot be recovered a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the b...

Page 87: ...then select Reset BIOS Security to factory default Click Yes at the warning message g Select the Main menu select Save Changes and Exit select Yes to save changes and exit and then select Shutdown h Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint reader one or two prompts will appear one to clear the TPM and the other to Reset Fingerprint Sensor press or tap F1...

Page 88: ...esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu and scroll down to the Utilities menu c Select Hard Drive Tools d Under Utilities select Disk Sanitizer select the hard drive storing the data you want to clear and then follow the on screen instructions to continue 80 Chapter 11 Statement of memory volatility ...

Page 89: ...Bytes not customer accessible No Yes Stores NIC configuration and NIC firmware NIC EEPROM is programmed using a utility from the NIC vendor that can be run from DOS A utility is required to write data to this memory and is available from the NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional DIMM Serial Presence Detect SPD configuration data 256 Bytes...

Page 90: ... Intel can be applied using this utility Bluetooth flash 2 Mbit No Yes Stores Bluetooth configuration and firmware Bluetooth flash is programmed at the factory Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash...

Page 91: ...asic system diagnostics The UEFI BIOS provides functionality beyond that of the legacy BIOS In addition the UEFI BIOS works to initialize the computer s hardware before loading and executing the OS the run time environment allows the loading and execution of software programs from storage devices to provide more functionality such as advanced hardware diagnostics with the ability to display more d...

Page 92: ...Boot Keys a Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen b Select the Security menu select Secure Boot Configuration and then follow the on screen instructions c At the Secure Boot Configuration window select Secure Boot select Clear Secure Boot Keys and then follow the on screen instructions to con...

Page 93: ...ng requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltag...

Page 94: ...orea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 The flexible cord must...

Page 95: ...wall plug must bear the CCC certification mark 5 The flexible cord must be Type H05VV F 3X0 75mm2 conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification ...

Page 96: ...88 Chapter 12 Power cord set requirements ...

Page 97: ...he battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 89 ...

Page 98: ...90 Chapter 13 Recycling ...

Page 99: ...rs 16 display assembly subcomponents illustrated 19 removing 53 display bezel illustrated 19 removing 54 display cable illustrated 20 removing 58 display enclosure illustrated 20 removing 60 display panel illustrated 19 53 product description 1 removing 57 58 display specifications 74 drive light 6 DVD RW SuperMulti DL Drive specifications 76 E electrostatic discharge 22 eMMC drive spare part numb...

Page 100: ...astic parts service considerations 21 pointing device 3 ports external monitor 7 HDMI 7 product description 3 USB 2 0 6 7 USB 3 0 7 power button board illustrated 16 removing 42 power button identifying 10 power connector cable illustrated 16 removing 61 power connector identifying 7 power cord requirements for all countries 85 requirements for specific countries and regions 86 set requirements 85...

Page 101: ...tore point creating 66 system restore point creating 65 T tools required 21 top cover keyboard 62 TouchPad buttons 8 TouchPad button board removing 52 spare part number 16 52 TouchPad zone identifying 8 transporting guidelines 23 U USB 2 0 port identifying 6 7 USB 3 0 port identifying 7 USB board removing 40 spare part number 17 V vents identifying 7 12 video product description 2 W webcam identif...

Page 102: ...94 Index ...

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