HP 12 A003NG User Manual Download | Manualshive

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11 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.

NOTE:

To start BIOS on a convertible computer, your computer must be in notebook mode and you must use

the keyboard attached to your tablet. The on-screen keyboard, which displays in tablet mode, cannot access
BIOS.

To start HP PC Hardware Diagnostics UEFI:

1.

Start BIOS:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press

esc

.

●

Tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume up button.

2.

Press or tap

f2

.

The BIOS searches three places for the diagnostic tools, in the following order:

a.

Connected USB drive

NOTE:

To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading

HP PC Hardware Diagnostics (UEFI) to a USB device on page 50

.

b.

Hard drive

c.

BIOS

3.

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test.

NOTE:

If you need to stop a diagnostic test on computers or tablets with a keyboard, press

esc

.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

There are two options to download HP PC Hardware Diagnostics to a USB device:

Download the latest UEFI version:

1.

Go to

http://www.hp.com/go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specific product:

1.

Go to

http://www.hp.com/support

, and then select your country. The HP Support page is displayed.

2.

Click Drivers & Downloads.

50

Chapter 11 Using HP PC Hardware Diagnostics (UEFI)

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Summary of Contents for 12 A003NG

Page 1: ...User Guide ...

Page 2: ... are common to most products Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality Go to http www microsoft com for details To access the latest user guide go to http www hp com support and select you...

Page 3: ...ther hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for S...

Page 4: ...iv Safety warning notice ...

Page 5: ...oSD cards 12 Inserting a microSD card 12 Removing a microSD card 12 Installing a micro SIM card select products only 13 Labels 14 3 Using the keyboard base 16 Keyboard base components 16 Keys 16 Using the action keys 16 Lights 18 TouchPad 19 Connecting the tablet to the keyboard base 20 Removing the keyboard base from the tablet 21 4 Connecting to a network 22 Connecting to a wireless network 22 U...

Page 6: ...iscovering and connecting to Intel WiDi certified displays select Intel products only 28 6 Navigating the screen 29 Using the TouchPad and touch screen gestures 29 Tap 29 Two finger pinch zoom 29 Two finger scroll TouchPad only 30 Two finger tap TouchPad only 30 Three finger swipe TouchPad only 31 One finger slide touch screen only 32 Using the keyboard and optional mouse 32 Using a tablet pen sel...

Page 7: ...y 41 Cleaning the sides or cover 41 Cleaning the TouchPad keyboard or mouse select products only 41 Traveling with or shipping your computer 41 9 Securing your computer and information 43 Using passwords 43 Setting Windows passwords 43 Setting Setup Utility BIOS passwords 44 Using Internet security software 44 Using antivirus software 44 Using firewall software 45 Installing software updates 45 Us...

Page 8: ...d recovery 54 Recovering using HP Recovery Manager 54 What you need to know before you get started 54 Using the HP Recovery partition select products only 55 Using HP Recovery media to recover 55 Changing the computer boot order 56 Removing the HP Recovery partition select products only 57 13 Specifications 58 Input power 58 Operating environment 58 14 Electrostatic Discharge 59 15 Accessibility 6...

Page 9: ...lect the Store app or Select the Store icon next to the taskbar search box 2 Select HP picks to view all the available apps NOTE HP picks is available in select countries only 3 Select the app you want to download and then follow the on screen instructions When the download is complete the app appears on the All apps screen Best practices After you set up and register the computer we recommend the...

Page 10: ... taskbar 2 Select My PC select the Specifications tab and then select User Guides or Go to http www hp com ergo Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access this document 1 Type support in the taskbar search box and then s...

Page 11: ...ns HP may provide a printed warranty in the box For countries or regions where the warranty is not provided in printed format you can request a copy from http www hp com go orderdocuments For products purchased in Asia Pacific you can write to HP at Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Include your product name and your name phone number and postal address More HP...

Page 12: ...splays all the devices installed on your computer For information about system hardware components and the system BIOS version number press fn esc select products only Locating software To find out what software is installed on your computer Select the Start button and then select All apps or Right click the Start button and then select Programs and Features 4 Chapter 2 Getting to know your comput...

Page 13: ...aker Produces sound 4 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The AC adapter is connected and the battery is charging Off The battery is not charging from this port 5 USB Type C charging port Connects any USB device with a Type C connector NOTE...

Page 14: ... from this port 4 Speaker Produces sound 5 Volume buttons Control speaker volume NOTE Your computer may have a single button 6 Audio out headphone Audio in microphone combo jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce ...

Page 15: ...ntegrated camera Type camera in the taskbar search box and then select Camera 5 Webcam light On The front or rear webcam is in use The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies ...

Page 16: ... down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 11 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power and sleep settings or Right click the Start but...

Page 17: ...cription 1 Alignment posts 2 Guide the keyboard to the correct connection with the tablet 2 ZIF Zero Insertion Force expansion slot for docking Connects the tablet to the keyboard base using the POGO pin connector Back edge 9 ...

Page 18: ... allow you to video conference and chat online using streaming video To use a 3D camera See Using an integrated 3D camera on page 25 4 Webcam rear Records video and captures photographs Some products allow you to video conference and chat online using streaming video 5 Kickstand Provides stability and the best viewing angle The angle adjusts from about 30 degrees to 150 degrees 10 Chapter 2 Gettin...

Page 19: ...ton is on top 2 Slide the kickstand release button 1 down to release the kickstand from the tablet 3 Position the kickstand 2 at the desired angle NOTE The kickstand angle can be set from about 30 degrees to 150 degrees To close the kickstand push the kickstand against the bottom until it is flush with the bottom Bottom 11 ...

Page 20: ...y 4 5 Press in gently on the tray until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a microSD card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remove the microSD card 1 Save your information and close all programs associated with the microSD card 2 Click th...

Page 21: ... is firmly seated Installing a micro SIM card select products only CAUTION To prevent damage to a SIM card or a computer do not change the size of a SIM card by cutting or sanding the card 1 Insert a small straightened paper clip 1 into the card tray access hole 2 Press in gently only until the card tray is ejected 3 Remove the tray 2 from the computer and then insert the card 3 4 Replace the tray...

Page 22: ...he computer IMPORTANT Check the following locations for the labels described in this section inside the kickstand and on the back edge Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service labe...

Page 23: ...del number select products only Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 15 ...

Page 24: ...ombination with the esc key action keys or the spacebar 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions NOTE On select products the f5 action key turns the backlight keyboard feature off or on Using the action keys An action key performs an assigned function The icon on each action key illustrat...

Page 25: ...he computer and the monitor Turns the backlight keyboard off or on NOTE To conserve battery power turn off this feature Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of a DVD or a Blu ray Disc BD Starts pauses or res...

Page 26: ...Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on 18 Chapter 3 Using the keyboard base ...

Page 27: ... your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Keyboard base components 19 ...

Page 28: ...le The kickstand angle can be set from about 30 degrees to 150 degrees For extra comfort and stability when you are typing angle the keyboard up to the touchscreen This raises the back of the keyboard about 10 degrees Additional magnets hold the keyboard firmly in position NOTE If you close the kickstand you can leave the keyboard attached and position the keyboard behind the tablet The keyboard k...

Page 29: ...Removing the keyboard base from the tablet To remove the keyboard base from the tablet pull the keyboard away from the tablet Removing the keyboard base from the tablet 21 ...

Page 30: ...ntries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireless technology the Internet...

Page 31: ...ect Open Network and Sharing Center Select Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection 3 Follow the on screen instructions to complete the connection After the connection is made select the network status icon at the far right of the taskbar to verify the name and status of the ...

Page 32: ...datapass Using GPS select products only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices select products only A Bluetooth device provides short range wireless communications that replace the ...

Page 33: ...nse Showcase to view and download 3D apps To practice using your 3D camera type Intel RealSense Training in the taskbar search box or click the icon on the desktop to launch an introductory tutorial Using 3D scanning A 3D scanning app is provided that allows you to scan a physical object to create a 3D digital model To see what you can do with 3D scanning type Sense in the taskbar search box or cl...

Page 34: ...ent 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Specifications tab and then select User Guides Headphones combined with a microphone are called headsets You can connect wired headsets to the audio out headphone audio in microphone jack on your computer To connect wireless headsets to ...

Page 35: ... monitor projector or TV IMPORTANT Be sure that the external device is connected to the correct port on the computer using the correct cable Follow the device manufacturer s instructions For information on using your video features refer to HP Support Assistant Discovering and connecting to Miracast compatible wireless displays select products only To discover and connect to Miracast compatible wi...

Page 36: ...aling Intel WiDi Media Share select products only enables easy multitasking and provides tools to select and flick individual media files to your secondary display device To connect to Intel WiDi certified displays Type project in the taskbar search box and then click Project to a second screen Click Connect to a wireless display and then follow the on screen instructions To open Intel WiDi Type I...

Page 37: ...e gestures and view demonstrations of how they work Type control panel in the taskbar search box select Control Panel and then select Hardware and Sound Under Devices and Printers select Mouse NOTE Unless noted gestures can be used on the TouchPad or a touch screen select products only Tap Use the tap double tap gesture to select or open an item on the screen Point to an item on the screen and the...

Page 38: ...Pad zone and then drag them up down left or right Two finger tap TouchPad only Use the two finger tap to open the menu for an object on the screen NOTE The two finger tap performs the same function as right clicking with the mouse Tap two fingers on the TouchPad zone to open the options menu for the selected object 30 Chapter 6 Navigating the screen ...

Page 39: ...three finger swipe to perform the following actions Swipe direction Result Up Display the task view to switch between open apps Down Return to the Desktop Left or right Switch to the previous app Using the TouchPad and touch screen gestures 31 ...

Page 40: ...ctions as you do using touch gestures The keyboard also allows you to use action keys and key combinations to perform specific functions TIP The Windows key on a keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop Press the button or key again to return to the previous screen NOTE Depending on the country or region your keyboard may have different keys...

Page 41: ... Sleep The Sleep state is automatically initiated after a period of inactivity Your work is saved to memory allowing you to resume your work very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 34 CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback functionality or loss of information...

Page 42: ...eup 3 Select Change Settings that are currently unavailable 4 Select Require a password recommended NOTE To create a user account password or change your current user account password select Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 5 Select Save changes Using the power meter an...

Page 43: ... by users themselves Removing or replacing the battery could affect your warranty coverage If a battery is no longer holding a charge contact support When a battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal Finding battery information To access battery information 1 Type su...

Page 44: ... available Connect one of the following to the computer and to external power AC adapter Optional docking or expansion device Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer Running on AC power For information about connecting to AC power refer to the Setup Instructions poster provide...

Page 45: ... Connect the AC adapter to the computer and to the power cord and then plug the power cord into an AC outlet 3 Turn on the computer If the power lights turn on the AC adapter is working properly If the power lights remain off check the connection from the AC adapter to the computer and the connection from the power cord to the AC outlet to be sure that the connections are secure If the connections...

Page 46: ...se the Windows Shut down command NOTE If the computer is in the Sleep state first exit Sleep by briefly pressing the power button 1 Save your work and close all open programs 2 Select the Start button select the Power icon and then select Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence prov...

Page 47: ...screen instructions For additional information access the Disk Defragmenter software Help Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 Type disk in the taskbar search box and then select Free up disk space by deleting unnecessary files or Uninstall...

Page 48: ...you would like to update your programs and drivers follow these instructions 1 Type support in the taskbar search box and then select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Select My PC select the Updates tab and then select Check for updates and messages 3 Follow the on screen instructions Cleaning your computer Use the following products to safely clean you...

Page 49: ...on the keyboard surface CAUTION To prevent damage to internal components do not allow liquids to drip between the keys To clean the TouchPad keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of c...

Page 50: ...ations If you are uncertain of the policy that applies to the use of a wireless device in your computer ask for authorization to use your computer before you turn it on If you are traveling internationally follow these suggestions Check the computer related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you ...

Page 51: ...it helpful to use the same password for a Setup Utility BIOS feature and for a Windows security feature To create and save passwords use the following tips To reduce the risk of being locked out of the computer record each password and store it in a secure place away from the computer Do not store passwords in a file on the computer When creating passwords follow requirements set by the program Ch...

Page 52: ...n instructions Your changes take effect when the computer restarts Using Internet security software When you use your computer to access email a network or the Internet you potentially expose your computer to computer viruses spyware and other online threats To help protect your computer Internet security software that includes antivirus and firewall features may be preinstalled on your computer a...

Page 53: ...rding Windows updates which may include security updates To protect the computer from security breaches and computer viruses install all updates from Microsoft as soon as you receive an alert You can install these updates automatically To view or change the settings 1 Select the Start button select Settings and then select Update Security 2 Select Windows Update and then follow the on screen instr...

Page 54: ...and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure 46 Chapter 9 Securing your computer and information ...

Page 55: ...ached to your notebook The on screen keyboard which displays in tablet mode cannot access Setup Utility Computers or tablets with keyboards Turn on or restart the computer quickly press esc and then press f10 Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume up button 2 Tap f10 Updating Setup Utility BIOS Updated versions of Setup Utility BIOS may be a...

Page 56: ...select the HP Support Assistant app or Click the question mark icon in the taskbar 2 Click Updates and then click Check for updates and messages 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of...

Page 57: ...Utility BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so synchronization begins If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again NOTE The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is more than 50 charged or i...

Page 58: ...r the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 50 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions On a tablet press the volume down but...

Page 59: ...to let HP automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 51 ...

Page 60: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 52 For information on the recovery options that are available using the recovery media see Using Windows tools on page 53 Use Win...

Page 61: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 62: ...recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 57 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you...

Page 63: ...pe of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select HP Recovery Environment or For computers or table...

Page 64: ...able keyboard connect the keyboard to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access BIOS For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and then quickly hold down the volume up button then select f9 3 S...

Page 65: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 52 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 66: ...ower within the following specifications Operating voltage and current varies by platform The voltage and current for your computer is located on the regulatory label Input power Rating Operating voltage and current 15 V dc 3 A 45 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms Operating environment Factor Metric U S Temperature Op...

Page 67: ...puter damage to a drive or loss of information observe these precautions If removal or installation instructions direct you to unplug the computer first be sure that it is properly grounded Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before...

Page 68: ... a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 1 888 259 5707 Monday through Friday 6 a m to 9 p m North ...

Page 69: ...mponents back edge 9 bottom 10 display 7 keyboard base 16 kickstand 11 left side 6 right side 5 connecting to a WLAN 23 corporate WLAN connection 23 critical battery level 36 D Disk Cleanup software 39 Disk Defragmenter software 39 docking port identifying 9 E electrostatic discharge 59 esc key identifying 16 external AC power using 36 F firewall software 45 fn key identifying 16 G GPS 24 H headph...

Page 70: ...54 USB flash drive 55 using HP Recovery media 53 recovery media creating 52 creating using HP Recovery Manager 53 recovery partition removing 57 regulatory information regulatory label 15 wireless certification labels 15 S serial number 14 serial number computer 14 service labels locating 14 setting password protection on wakeup 34 Setup Utility BIOS passwords 44 shipping the computer 41 shutdown ...

Page 71: ... 10 using 25 webcam light identifying 7 Windows system restore point 52 53 Windows key identifying 16 Windows passwords 43 Windows tools using 53 wireless button 22 wireless certification label 15 wireless controls button 22 operating system 22 wireless light 22 wireless network WLAN connecting 23 corporate WLAN connection 23 functional range 23 public WLAN connection 23 wireless network securing ...

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