HP Webcam User’s Guide
11
Troubleshooting
Still need help? Please refer to the warranty that came with your webcam for support phone numbers and Web site
information.
Problem
Solution
The image is fuzzy
Rotate the focus ring to bring the image into focus.
I can’t take a picture
You must open the
HP Photosmart Essential
application and select the
From Scanner
option before taking a picture. See
Taking a Picture
for
details.
Face-tracking is too slow or
too fast
Adjust the
Tracking Speed
setting on the
Advanced
tab in the Properties
dialog box. See
Using Face-Tracking
for details.
There are lines interfering with
the image
Select a different
Flicker
setting on the
Image
tab in the Properties dialog
box. See
Adjusting Image Settings
for details.
The Advanced settings tab
disappeared
Decrease the
Output Size
setting on the
Stream Format
tab in the
Properties dialog box. The Advanced settings tab is not available when the
Output Size is larger than 640x480. See
Adjusting Video Stream Settings
for
details.
I can’t access the settings on
the Image tab
Decrease the
Output Size
setting on the
Stream Format
tab in the
Properties dialog box. The options on the Image settings tab are not available
when the Output Size is set to 1600x1200. See
Adjusting Video Stream
Settings
for details.
Summary of Contents for 1.3-Megapixel Webcam for Notebook PCs
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