Guarantee
• Hozelock guarantees this sprayer against any defect arising
from faulty materials or workmanship for a period of 2 years
from the date of purchase, provided that it has only been
used in accordance with these instructions. The guarantee
is limited to the repair or replacement of any defective or
faulty item. Proof of purchase must be retained.
• The Hozelock guarantee also covers ‘O’ rings and seals for
a 12-month period, as these are wearing parts, they are
available as spares from the retailer or from Hozelock direct.
Statement of Warranty
General Terms and Conditions
Hozelock provides a manufacturer’s warranty to the initial
purchaser for each new product produced by Hozelock that
is sold by an authorised Hozelock supplier in Australia. This
warranty provides such initial purchaser with a guarantee
against faulty workmanship in manufacture and/or defective
components for the warranty period from the date of
purchase.
The benefits given by this manufacturer’s warranty are in
addition to other rights and remedies of the consumer under
a law in relation to the goods to which this warranty relates.
Making a Claim
If any product supplied by Hozelock is found to be defective
due to faulty manufacture and/or defective components
within the warranty period, Hozelock will repair or replace the
product to the customer providing:
• proof of purchase is provided to Hozelock or its authorised
supplier of the relevant goods
• the fault is not caused by misuse, neglect, adjustments and
or modification by the consumer
• the consumer presents the defective product at the
premises of the authorised supplier of that relevant
Hozelock product
• failure has not occurred through normal wear and tear
The product will be repaired or replaced at Hozelock’s cost
however any costs incurred to obtain warranty consideration
or service is the consumer’s responsibility, including shipping
and handling, travel expense, lost time, or pick up and
delivery.
Australia
Our goods come with guarantees that cannot be excluded
under the Australia Consumer Law. You are entitled
to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Hozelock Australia Pty Ltd (ABN 83 154 891 648).
Unit 22 / 456 St Kilda Road, Melbourne, Victoria 3004
Phone: 1300 275175 Email: [email protected]
New Zealand
The manufacturer’s warranty is in addition to the rights and
remedies provided by the New Zealand Consumer Guarantees
Act
Distributed in New Zealand by:
Horticom (Company No. 463657)
651 Rosebank Road, Avondale, Auckland 1026
Troubleshooting
Issue
Problem
Solution
Weak or
no spray
Sprayer
will not
pressurise
Ensure all connections are tight
Loss of
pressure
Check ‘O’-rings and seals are
lubricated and show no signs
of wear or damage – replace if
required
(see notes H, I and J)
Obstruction There could be a blockage in
the nozzle, the trigger or the
outlet hose
Distorted
Spray
Obstruction There could be debris in the
nozzle
Leaks
Build up of
sediment
or foreign
matter on
sealing
surfaces
Check ‘O’-rings and seals are
free from dirt – Clean or replace
if required
Worn or
damaged
‘O’ rings or
washers.
Check ‘O’-rings and seals are
free from wear or damage –
replace if required
Handle
rises
Faulty non
return valve
This stops the compressed air
in the container from escaping
back into the pump
If faulty, the pump handle
will rise when the container
is pressurized. To remove the
valve, lift the edge and pull
(NB take care not to damage
the sealing face of the barrel.
Replace with a new valve by
pushing firmly over the centre
hole)
