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Troubleshooting...

If the appliance is still not working

contact:

Service

UK: 08709 066 066

Republic of Ireland:1850 302 200

you will be asked for the following

information:- 

Name, address and post code

Telephone number

Model/serial number and

colour, which can be found 

on the inside of the door

Date of purchase

Clear and concise details of 

the query or fault.

Remember you may be charged for

a service call if a problem with

your appliance is caused by

incorrect installation or misuse.

My appliance will not start...

Is the appliance plugged in and switched ‘ON’?

Is the socket OK? Try another appliance in the 

socket.

Is the fuse in the appliance plug OK? If not, replace 

it. See ‘Electrical Supply’ section.

Did you check the water supply was flowing before

connecting the hoses to appliance inlet valves. See

‘Hot & Cold Fill’ section.

Are the hoses correctly connected, unkinked and

water supply taps to the appliance fully turned on?

See ‘Installation’ pages.

Have you pressed the ON/OFF button? 

A colour band is visible on selection.

Have you closed the door firmly?                           

It will not pump out the water...

Has the drain hose been installed correctly? 

See ‘Installation’ pages.

Is the hose kinked? See ‘Installation’ pages.

If you have connected your appliance to a sink

waste system ensure that you have cut out the

membrane on the under sink waste disposal unit,

and check that the unit is not blocked with lint.

See ‘Installation’ pages.

(Models WM79, WM77, WM68 and WM67 only) 

Have you selected ‘Rinse Hold’?  If so, cancel the 

option. See,‘Wash Features’ section.

It’s Leaking...

Are the fill hoses tightened correctly? 

Perhaps the washers are not sealing properly.

Is the standpipe or household drain blocked? 

You will need to call a plumber if you cannot clear 

the blockage.

My appliance will not dispense detergent...

Have you selected the wash programme 

correctly?

Failure to correctly align pointer at the start of the

wash programme will result in the detergent not being

dispensed. See ‘Wash Dial’ in the ‘Getting to know your

Appliance’ section.

The programme takes a long time...

Some programmes do take a long time. Other things

which can extend programme times include:

Low temperature or pressure of the incoming 

hot water. See ‘Installation’ pages.

It makes a noise or vibrates during a spin
programme..
.

If the noise is excessive you should check:

Has the transit bracket been removed? 

Have you removed loose items such as coins etc...

from the pockets as these can rattle about inside

the appliance drum and cause damage.

Have you adjusted the feet to stabilise the 

appliance? See ‘Installation’ pages.

The laundry has not spun dry...

Did the water pump out? See ‘Installation’ pages.

Did you use a short spin programme on a 

non-synthetic load?

Your appliance may have an unbalanced wash 

load. Check that there is no water visible in the 

drum, it could be hot and spill out. Open the 

door, redistribute the washed clothes by hand 

and reselect the appropriate final spin on the 

wash dial.

If washing only one item add another to help 

balance the load.

The door will not open...

Have you selected Rinse Hold? If so, cancel 

option. See ‘Wash Features’ section.

Has the programme finished?

Your appliance has an interlocking door system 

which cannot be opened when a programme 

has been selected, the appliance is switched 

‘ON’ and the indicator light is illuminated.

See ‘Getting to know your Appliance’ section.

On completion of a programme the Door Locked 

indicator light will take approximately 1-2 minutes to

go out before the door can be opened.

The door release button is stuck...

Switch ‘OFF’ the mains on/off button and apply light

pressure to the door to release.

The dispenser drawer will not close properly...

Is the drawer clogged with detergent? 

See ‘Cleaning’ section.

Steam is coming from the dispenser drawer...

The appliance is designed to vent steam from the dis-

penser drawer during hot washes.

Suds are coming from the dispenser drawer...

Have you used the correct amount of detergent

suitable for automatic washing appliances? 

See ‘The Dispenser Drawer’ section.

If you have used the wrong type, flush out your

appliance by selecting a rinse programme.

Follow instructions on the detergent pack,

taking into consideration load size, soiled loads and

water hardness.

There is water in the fabric conditioner 
compartment...

Clean dispenser drawer and compartments.

See  ‘Cleaning’ section.

17

Summary of Contents for WM60

Page 1: ...WM80 WM79 WM77 WM69 WM68 WM67 WM66 and WM60 Congratulations on the purchase of your new Washing Machine IMPORTANT INFORMATION Please read this instruction book thoroughly before installing and using your appliance for the first time ...

Page 2: ...ow Earth Blue Neutral Brown Live If you change the plug the colour of wires in the mains lead may not correspond with the colour of the markings identifying terminals in the plug You should therefore wire it as shown Fig 1 Changing the Mains Lead A special lead can be ordered from Hotpoint Service UK 08709 066 066 or Republic of Ireland 1850 302 200 If you have damaged the existing lead or require...

Page 3: ...leaning Maintenance Wash 16 Troubleshooting 17 Hotpoint After Sales Service 18 Hotpoint Guarantee Guarantee Terms Conditions 19 Key Contacts Back Page Retention of this Instruction Manual Keep this instruction manual in a handy place for reference It contains important details on the safe and proper use of your appliance If you sell the appliance pass it on to someone else move house and leave it ...

Page 4: ...cient space is allowed for the appliance The dimensions should be a minimum of 600 mm wide 600 mm deep and 900 mm high Ensure the electrical socket and water taps are easily accessible and that the water supply can be isolated if necessary Follow these 5 steps for a trouble free installation 1 Choose a Location 2 Remove Transit Bracket 3 Connect to the Water Supply 4 Connect to a Drainage System 5...

Page 5: ... you may be charged for a service call if a problem with your appliance is caused by incorrect installation or misuse 2 Remove Transit Bracket Your appliance is fitted with an internal bracket Fig 1 which prevents damage to the appliance during transit Remove parts Fig 2 following the instructions below Note It is normal for the door seal to look creased it will not affect its use Transit Bracket ...

Page 6: ...et valve marked H Fig 2 and angled end of blue hose to white plastic inlet valve marked C at the back of the appliance 5 Hand tighten connectors sufficiently to ensure water does not leak from the hose connections 6 Turn on water supply taps and check for leaks from the connectors In the event of a leak turn off supply tap remove connector and check sealing washer is in place Refit connector and t...

Page 7: ...ning 5 Adjust the Feet This must only be done when the machine is upright Release locking rings on the two front feet Screw feet in or out until appliance is standing firm and level Ensure all feet are in firm contact with the floor Tighten the locking rings on the front feet Note Your appliance may become noisy or move about the floor if it has not been stabilised When you have installed your app...

Page 8: ... 6 Interlocking Door Release Button 7 Detergent Fabric Conditioner Drawer 8 Adjustable Feet Back 9 Rating Plate 10 Hot Water Inlet Point and supplied Hose Red or Grey 11 Cold Water Inlet Point and supplied Hose Blue 12 Mains Cable 13 Drainage Hose 14 Retaining Flaps 15 Hooked End Support Red line indicates minimum height of drainage hose Model WM79 shows the maximum features available 8 7 1 2 3 4 ...

Page 9: ...it throughout the programme Approximately 1 2 minutes after the programme has finished the indicator light will go out and the door can be opened WARNING Do not attempt to open the door whilst the indicator light is on Wash Dial Symbols Before selecting a programme ensure the mains button is in the OFF position Turn dial slowly clockwise You will hear a click as the pointer aligns with the start o...

Page 10: ...w seconds the Door Locked indicator light will illuminate and the door will lock This light will remain lit throughout the wash programme Close door by applying pressure at the 3 o clock position 1 2 minutes after completion of the wash programme the Door Locked indicator light will go out and the door can be opened Switch OFF after use 4 5 Model WM79 only Select reduced spin speed if required by ...

Page 11: ...eed for Models WM80 WM79 and WM66 1150rpm Maximum spin speed for Model WM77 and WM68 1100rpm Maximum spin speed for Models WM67 and WM60 1000rpm Maximum spin speed for Model WM69 60 70 Non colourfast cotton linen and viscose 40 40 2 7kg 1 4kg 900rpm 900rpm 40 45 40 45 Woollen blankets wool mixtures with cotton or rayon silk Shrink resistant machine washable wool 50 3kg 900rpm 50 60 Coloured nylon ...

Page 12: ...dels WM79 WM77 WM68 WM67 Suspends your clothes in the final rinse water Helps minimise creasing of delicate or synthetic fabrics Complete final spin by cancelling the option Only available with programmes F G H J Time Saver for Models WM79 WM77 WM68 WM67 Save 43 minutes on programme D and up to 25 minutes on any other wash programme Not available with programme A or the wool programme K Note Remem...

Page 13: ...t size of absorbent loads ie towels to 3kg 7lb to give good washing rinsing results Place small items in a wash bag Check wash labels as some items may require a cool programme Wash non colour fast items woollens or really dirty clothes separately as they may affect other items Laundry will not wash properly if you over load your appliance Laundry without a wash label should not be machine washed ...

Page 14: ...rd water than in soft water areas to obtain the same wash results Note Hotpoint recommend dispensing detergent from the drawer to achieve the best wash results Index 1 Drawer Latch 2 Button 3 Main Wash Indicator position for Powder 4 Liquid or powder detergent compartment pre set to dispense powder only 5 Prewash detergent 6 Fabric conditioner compartment 1 2 3 4 5 6 14 IMPORTANT INFORMATION The M...

Page 15: ...to detergent manufacturer s instructions for dosage and pour liquid into the compartment Fig 1 Note The Liquid Detergent Main Wash Indicator features 3 lines which represent the dosage of liquid to be used Fig 2 We recommend that you do not exceed the maximum limit of 150ml Using a Dosing Ball Changing the Main Wash Indicator Pull drawer out until it reaches its stop Press down on button to releas...

Page 16: ... dispenser drawer and internal fixed compartment thoroughly 1 2 3 4 Cleaning Cleaning the Exterior Use a damp cloth or silicon polish to clean the exterior surfaces of the appliance Cleaning the Door Bowl Clean internal surface of the door bowl regularly with a soft cloth A build up of soap powder and water hardness residue may result in water leaking from the door Maintenance Wash If using liquid...

Page 17: ...o take a long time Other things which can extend programme times include Low temperature or pressure of the incoming hot water See Installation pages It makes a noise or vibrates during a spin programme If the noise is excessive you should check Has the transit bracket been removed Have you removed loose items such as coins etc from the pockets as these can rattle about inside the appliance drum a...

Page 18: ...of any parts necessary Kitchen Cover An annual payment covers repairs for all your Hotpoint appliances which are less than ten years old Additional Hotpoint appliances purchased after you have joined Hotpoint Kitchen Cover are automatically included during the annual period of cover without further charge Easy Payment Methods We offer a number of payment methods cheque credit card switch cash or b...

Page 19: ...jacent units when carrying out repairs service work but in locations where the Engineer advises you that it will be impossible to move appliances without risk of damage he will only proceed with your approval that no liability is accepted Guarantee Terms Conditions Your Guarantee is only applicable in the United Kingdom or Republic of Ireland and is subject to provision s that your appliance Has b...

Page 20: ...ne UK 08709 077 077 Republic of Ireland 01 842 6836 Extended Warranty To join UK 08709 088 088 Republic of Ireland 1850 502 200 For further product information 08701 50 60 70 All Hotpoint Services are offered as an extra benefit and do not affect your statutory rights General Domestic Appliances Limited Morley Way Peterborough PE2 9JB Part No 016 4377 99 01 Printed by Renault Printing Co Ltd Birmi...

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