Troubleshooting...
If the appliance is still not working
contact:
Service
UK: 08709 066 066
Republic of Ireland:1850 302 200
you will be asked for the following
information:-
●
Name, address and post code
●
Telephone number
●
Model/serial number and
colour, which can be found
on the inside of the door
●
Date of purchase
●
Clear and concise details of
the query or fault.
Remember you may be charged for
a service call if a problem with
your appliance is caused by
incorrect installation or misuse.
My appliance will not start...
●
Is the appliance plugged in and switched ‘ON’?
●
Is the socket OK? Try another appliance in the
socket.
●
Is the fuse in the appliance plug OK? If not, replace
it. See ‘Electrical Supply’ section.
●
Did you check the water supply was flowing before
connecting the hoses to appliance inlet valves. See
‘Hot & Cold Fill’ section.
●
Are the hoses correctly connected, unkinked and
water supply taps to the appliance fully turned on?
See ‘Installation’ pages.
●
Have you pressed the ON/OFF button?
A colour band is visible on selection.
●
Have you closed the door firmly?
It will not pump out the water...
●
Has the drain hose been installed correctly?
See ‘Installation’ pages.
●
Is the hose kinked? See ‘Installation’ pages.
●
If you have connected your appliance to a sink
waste system ensure that you have cut out the
membrane on the under sink waste disposal unit,
and check that the unit is not blocked with lint.
See ‘Installation’ pages.
●
(Models WM79, WM77, WM68 and WM67 only)
Have you selected ‘Rinse Hold’? If so, cancel the
option. See,‘Wash Features’ section.
It’s Leaking...
●
Are the fill hoses tightened correctly?
Perhaps the washers are not sealing properly.
●
Is the standpipe or household drain blocked?
You will need to call a plumber if you cannot clear
the blockage.
My appliance will not dispense detergent...
●
Have you selected the wash programme
correctly?
Failure to correctly align pointer at the start of the
wash programme will result in the detergent not being
dispensed. See ‘Wash Dial’ in the ‘Getting to know your
Appliance’ section.
The programme takes a long time...
Some programmes do take a long time. Other things
which can extend programme times include:
●
Low temperature or pressure of the incoming
hot water. See ‘Installation’ pages.
It makes a noise or vibrates during a spin
programme...
If the noise is excessive you should check:
●
Has the transit bracket been removed?
●
Have you removed loose items such as coins etc...
from the pockets as these can rattle about inside
the appliance drum and cause damage.
●
Have you adjusted the feet to stabilise the
appliance? See ‘Installation’ pages.
The laundry has not spun dry...
●
Did the water pump out? See ‘Installation’ pages.
●
Did you use a short spin programme on a
non-synthetic load?
Your appliance may have an unbalanced wash
load. Check that there is no water visible in the
drum, it could be hot and spill out. Open the
door, redistribute the washed clothes by hand
and reselect the appropriate final spin on the
wash dial.
If washing only one item add another to help
balance the load.
The door will not open...
●
Have you selected Rinse Hold? If so, cancel
option. See ‘Wash Features’ section.
●
Has the programme finished?
Your appliance has an interlocking door system
which cannot be opened when a programme
has been selected, the appliance is switched
‘ON’ and the indicator light is illuminated.
See ‘Getting to know your Appliance’ section.
On completion of a programme the Door Locked
indicator light will take approximately 1-2 minutes to
go out before the door can be opened.
The door release button is stuck...
Switch ‘OFF’ the mains on/off button and apply light
pressure to the door to release.
The dispenser drawer will not close properly...
●
Is the drawer clogged with detergent?
See ‘Cleaning’ section.
Steam is coming from the dispenser drawer...
The appliance is designed to vent steam from the dis-
penser drawer during hot washes.
Suds are coming from the dispenser drawer...
●
Have you used the correct amount of detergent
suitable for automatic washing appliances?
See ‘The Dispenser Drawer’ section.
●
If you have used the wrong type, flush out your
appliance by selecting a rinse programme.
●
Follow instructions on the detergent pack,
taking into consideration load size, soiled loads and
water hardness.
There is water in the fabric conditioner
compartment...
●
Clean dispenser drawer and compartments.
See ‘Cleaning’ section.
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