GB
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Troubleshooting
If the appliance does not work, before calling for Assistance (see Assistance), check for a solution from the following list.
Malfunctions:
The internal light does not illuminate.
The refrigerator and the freezer do not
cool well.
The food inside the refrigerator is
beginning to freeze.
The motor runs continuously.
The appliance makes a lot of noise.
Some of the external parts of the
refrigerator become hot.
The back wall of the refrigerator unit
is covered in frost or droplets of
water.
There is water at the bottom of the
refrigerator.
Possible causes / Solutions:
• The plug has not been inserted into the electrical socket, or not far
enough to make contact, or there is no power in the house.
• The doors do not close properly or the seals are damaged.
• The doors are opened too frequently.
• The TEMPERATURE ADJUSTMENT knob is not in the correct position
• The refrigerator or the freezer have been over-filled.
• The atmospheric temperature of the area surrounding the appliance is
lower than 14°C.
• The TEMPERATURE ADJUSTMENT knob is not in the correct position.
• The food is in contact with the back inside wall of the refrigerator.
• The door is not closed properly or is continuously opened.
• The outside ambient temperature is very high.
• The thickness of the frost exceeds 2-3 mm (see Maintenance).
• The appliance has not been installed on a level surface (see Installation).
• The appliance has been installed between cabinets that vibrate and
make noise.
• The internal refrigerant makes a slight noise even when the compressor
is off. This is not a defect, it is normal.
• These raised temperatures are necessary in order to avoid the formation
of condensation on certain parts of the product.
• This shows the appliance is operating normally.
• The water discharge hole is blocked (see Maintenance).
Don’t forget should our advice fail to resolve the problem with your appliance please call us on 08448 224 224 to
arrange an engineer visit. Or visit www.hotpointservice.co.uk
Product failures are fully covered by your 12 months parts and labour guarantee. However, if we attend and there
is no product failure or the failure has been caused by damage, misuse or by incorrect installation, charges will
apply.
PLEASE PHONE US TO REGISTER YOUR APPLIANCE AND ACTIVATE YOUR 5 YEAR PARTS GUARANTEE ON 08448 24 24 24
