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14

GB

The machine is noisy.

The machine wont spin properly.

The machine leaks from the  
dispenser.

The machine leaks (other than 
dispenser).

The option lights and the START/
PAUSE indicator light are flash 
rapidly and an error code appears 
on the display (eg F-01, F-..).

The machine smells.

The machine door cannot be  
opened.

Door Seal damaged at the bottom.

The water level is too low when 
the machine is washing.

There is too much foam.

After completing the programme, 
or before starting a programme, 
the machine has turned itself off  
(no lights).

General.

• There will always be some motor, pump and drum noise during spin

.

• Out of Balance detected when attempting to go into a spin cycle - If this 

happens the machine will continue to try to repeat the distribution of the load 
required before the machine will go into higher spin speeds - This will increase 
the programme time accordingly. This is a safety feature to prevent damage.  
Out of Balance can be caused by washing a single heavy item (eg duvet, quilt, 
etc).  - Try the programme again using a different load

.

• The dispenser drawer is blocked with detergent and requires cleaning

.

• The water pressure is too high and requires turning down - turn down the tap 

on the water supply pipe slightly and try again

.

• The machine is tilting forwards - It must be level when in its final position

.

• The fill hose is loose, check both the cabinet and tap ends

.

• The fill hose is tight but still leaks, if so replace the rubber washers, or the fill 

hose is missing the rubber washer

.

• The drain hose is not fixed in properly

.

• Switch off the machine and unplug it, wait for approximately 1 minute and then 

switch back on again. If the problem persists contact Technical Assistance 
Centre.

• The machine requires a service wash. Run a “Auto Clean” wash cycle with 

detergent and no laundry.

• The door will not open until the door lock indicator light goes out shortly after 

the program has finished.

• If there is no power to the machine you need to perform the manual unlocking 

procedure.

• The door seal has drainage holes at the bottom - This is normal.

• The water level is correct if it can be seen at the bottom of the door.

• The detergent is not suitable for machine washing (it should display the text  

‘for washing machines’ or ‘hand and machine wash’ or the like)

.

• Too much detergent was used - less detergent is required in soft water.

• To comply with new energy saving regulations the machine is fitted with an 

automatic standby system. Press ‘ON/OFF’ button for 3 seconds to activate 
the machine, it can then either be switched off or a new programme selected.

•  Your washing machine contains sensors that monitor progress during the wash 

cycle (eg: Water Levels, Temperatures, Out of Balance loads, Wash time/progress).

   Normally, if your machine successfully completes the cycle, there is unlikely to 

be anything wrong!

Remember, you will be charged for a service call for problems caused by incorrect installation, as listed above.
Not emptying contents from pockets may cause pump or drain blockages, or may damage the machine.
Do not wash items which do not have a wash label, or wash items that are not intended as machine  
washable.

Summary of Contents for Experience WMEF 963

Page 1: ...ing for the door and drum of your appliance Cleaning the pump Checking the water inlet hose Precautions and advice 7 General safety Disposal Opening the porthole door manually Description of the washi...

Page 2: ...g water through Old taps may seize in the closed position and thus prevent water reaching the machine Never use second hand or old inlet hoses use the products supplied with the machine Installation K...

Page 3: ...t can be plugged into a 13 amp socket for immediate use Before using the appliance please read the instructions below WARNING THIS APPLIANCE MUST BE EARTHED THE FOLLOWING OPERATIONS SHOULD BE CARRIED...

Page 4: ...When disposing of the appliance please remove the plug by cutting the mains cable as close as possible to the plug body and dispose of it as described on the previous page The washing machine should...

Page 5: ...on nections maximum pressure 1 MPa 10 bar minimum pressure 0 05 MPa 0 5 bar drum capacity 62 litres Spin speed up to 1600 rotations per minute Test wash cycles in accordan ce with directives 1061 2010...

Page 6: ...drawer Remove the dispenser by raising it and pulling it out see figure Wash it under running water this operation should be repeated frequently 1 2 A Caring for the door and drum of your appliance A...

Page 7: ...th the utmost care Never try to do this alone because the appliance is very heavy Before loading laundry into the washing machine make sure the drum is empty Disposal Disposing of the packaging materi...

Page 8: ...ess to reduce or completely exclude the spin cycle the value appears on the display DELAY TIMER button press to set a delayed start for the selected wash cycle the delay period appears on the display...

Page 9: ...orresponding button allows you to view the maximum spin speed and temperature values attained by the machine during the set wash cycle or the values selected most recently if these are compatible with...

Page 10: ...ash due to a larger quantity of water used in the initial phase of the cycle and due to increased drum rotation It is useful when removing the most stubborn stains For lightly soiled garments or a mor...

Page 11: ...electricity and water consumption it should be used for garments which can be washed at 40 C The actual washing temperature may differ from the indicated value For all Test Institutes 2 Long wash cyc...

Page 12: ...ramme 6 to remove major allergens such as pollen mites cat s and dog s hair Baby use the special wash cycle 7 to remove the remove the soiling typically caused by babies while removing all traces of d...

Page 13: ...o allow water to flow into the machine There is no water supply to the house The inlet valve filter is blocked The START PAUSE button has not been pressed The top of the drain hose is too low It must...

Page 14: ...l hose is missing the rubber washer The drain hose is not fixed in properly Switch off the machine and unplug it wait for approximately 1 minute and then switch back on again If the problem persists c...

Page 15: ...of any consumable item or accessory These include but are not limited to plugs cables batteries light bulbs fluorescent tubes and starters covers and filters Replacement of any removable parts made o...

Page 16: ...ficiently throughout its life UK 08448 225 225 Republic of Ireland 0818 313 413 www hotpointservice co uk Appliance Registration We want to give you additional benefits of Hotpoint ownership To activa...

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