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27

Error 

Code

Problem

Operation

Reset

H4

Booster Tank Thermistor Error (open)

Thermistor senses abnormal temperature 

(at or below -6°F (-21°C)).

Normal 

(Booster tank 

heaters off)

After replacing failed component, 

alarm resets.

H5

ROM/RAM Error

Control board ROM/RAM fails.

Whole unit 

stops

After replacing control board, alarm 

resets.

H6

EEPROM Error

EEPROM fails.

Whole unit 

stops

After replacing control board, alarm 

resets.

L1

Conveyor Overload or Table Limit Error 1

Inverter sends conveyor overload signal or 

table limit switch closes.

Unit stops

After error signal stops, alarm resets.

L2

Conveyor Overload or Table Limit Error 2

After unit stops with "L1" error and restarts, 

another error signal is sent within 3 

seconds.

Whole unit 

stops

Use "ON/OFF" button to turn the unit 

off and then back on.

b1

Booster Tank Error

Booster tank error output contacts open.

Normal

After booster tank error is resolved, 

alarm resets.

b2

Booster Tank Water Level Safety Error

Booster tank water level safety 

fl

 oat switch 

opens after booster tank water level 

fl

 oat 

switch closes.

Whole unit 

stops

Use "ON/OFF" button to turn the unit 

off and then back on.

2. Error Code Log

Use the "ON/OFF" button to turn off the unit. Press and hold the "CHANGE" button, then 
press the "ON/OFF" button. "01" should appear on the display. Use the down arrow button to 
scroll to service menu items 21 through 25. 21 is the most recent error. Press the "CHANGE" 
button to view the selected service menu item. Press the "CHANGE" button once again to 
return to the main service menu list. If no errors exist in the log, "--" is displayed.
Press the "ON/OFF" button to exit the service menu. The display goes blank.
To erase the log, press and hold the up and down buttons for 3 seconds with one of the error 
codes displayed. The unit beeps once and the entire log clears.

Summary of Contents for JWE-2400CUA-L-25B

Page 1: ...SERVICE MANUAL HOSHIZAKI DISHWASHER JWE 2400CUA L 25B JWE 2400CUA R 25B NO J002 794 ISSUED APR 1 2011 REVISED SEP 6 2011 MODEL...

Page 2: ...nd service of the unit Should the reader have any questions or concerns which have not been satisfactorily addressed please call write or send an e mail message to the Hoshizaki Technical Support Depa...

Page 3: ...E 2400CUA R 25B 5 II General Information 6 A Construction 6 1 Dishwasher 6 2 Booster Tank 7 3 Control Box 8 B Functions 9 1 Increasing Rinse Water Flow Rate 9 C Sequence of Operation 9 1 Auto Fill Cyc...

Page 4: ...al and Replacement of Rinse Pump Motor 52 D Removal and Replacement of Gear Motor 55 E Removal and Replacement of Conveyor 56 F Removal and Replacement of Crankshaft 57 G Removal and Replacement of Co...

Page 5: ...r tank See the nameplate for proper voltage and breaker fuse sizes Failure to use proper breakers or fuses can result in tripped breakers blown fuses or damage to existing wiring This could lead to he...

Page 6: ...INSE SYSTEM PUMP DRAIN SYSTEM START DRY SYSTEM REFUSE DISPOSAL DETERGENT DISPLAY TANK CAPACITY HOT WATER SUPPLY TEMPERATURE CONTROL CONNECTION WATER SUPPLY DRAIN Inlet 3 4 FPT Outlet 1 1 2 MPT CONTROL...

Page 7: ...IN SYSTEM START DRY SYSTEM REFUSE DISPOSAL DETERGENT DISPLAY TANK CAPACITY HOT WATER SUPPLY TEMPERATURE CONTROL CONNECTION WATER SUPPLY DRAIN Inlet 3 4 FPT Outlet 1 1 2 MPT CONTROL Microprocessor cont...

Page 8: ...3 B Nameplate Rating For certification marks see the nameplate on the dishwasher We reserve the right to make changes in specifications and design without prior notice...

Page 9: ...4 C Dimensions Connections 1 JWE 2400CUA L 25B Units mm in...

Page 10: ...5 2 JWE 2400CUA R 25B Units mm in...

Page 11: ...Switch Conveyor Table Limit Switch Wash Spray Arm stationary Service Panel Switch Booster Tank Water Valve Backup Water Level Float Switch Water Level Float Switch Water Level Safety Float Switch Wate...

Page 12: ...Water Valve WV Inlet Pipe Thermal Protector TH7 12 heater boil dry protection Water Level Float Switch FS1 downward end Backup Water Level Float Switch FS2 upward end Water Level Safety Float Switch...

Page 13: ...trol Relay Magnetic Contactor Lower Wash Spray Arm PM Magnetic Contactor Upper Wash Spray Arm PM Voltage Tap Switch Magnetic Contactor MC1 2 Wash Tank Heater Control MC1 right MC2 left Inverter NOTICE...

Page 14: ...e end of the auto fill cycle there is a 5 second dwell time CB checks WT WLS If WT WLS is closed BZ beeps the AUTO FILL lamp goes off and the READY lamp comes on If WT WLS is open BZ beeps continuousl...

Page 15: ...ash start switch closes WPM energizes power is supplied to DFT and the WASH lamp comes on WPM draws water from WT and sends it through the wash spray arms The upper spray arm WPM starts first followed...

Page 16: ...starts after 3 seconds unless the wash rinse start switch is open 5 Emergency Stop Button To shut down the unit in case of emergency press ESB on top of the unit wash compartment exit side To resume...

Page 17: ...service menu item temp reaches rinse temp setpoint 04 or lower 04 or lower WT WLS open service menu item 05 WTH de energized when WT water temp WTH de energized when WT water temp WV energized de ene...

Page 18: ...oes not close after 10 minutes in booster tank auto fill error code A2 booster tank auto fill error appears in the display and the unit shuts down Note 3 Note 1 Note 2 Booster tank auto fill delay tim...

Page 19: ...tpoint Note 3 The conveyor stops when both the wash pump and the rinse pump de energize Note 4 The rack handle shape opens the wash rinse start switch for a moment But the extended wash rinse cycle ti...

Page 20: ...ilure due to static discharge It is especially important to touch the metal part of the unit when handling or replacing the control board or operation board 3 Do not touch the electronic devices on th...

Page 21: ...VH Connector 5P X1 X2 X3 X4 X5 X6 X7 CN8 CN9 CN10 CN1 CN7 CN6 CN5 CN11 CN13 CN12 CN4 CN2 CN3 1 4 1 6 1 10 1 1 6 2 1 1 7 5 1 3 1 1 2 3 1 5 1 8 1 4 VR1 Signal Input XA Connector 10P Power Input VH Conne...

Page 22: ...evel Float Switch Rinse Start Switch 1 CN1 4 1 CN2 6 CN3 CN4 CN9 CN8 CN7 CN5 CN11 CN10 CN6 CN12 CN13 Transformer 11V 7 7V Upper Wash Pump Rinse Pump Wash Tank Heater 1 Connectors CN 1 4 are VH Connect...

Page 23: ...d parameters See II F 7 Service Menu and Error Log c Error Codes Error codes A1 to A3 H1 to H6 L1 L2 b1 b2 o1 o2 are designed to protect the unit These codes give information or warnings in the event...

Page 24: ...el Changes the rack conveyor speed in three levels high 240 racks hour medium 200 racks hour low 160 racks hour 7 Service Menu and Error Log The service menu 01 to 19 and 21 to 25 may be used to chang...

Page 25: ...o Fill Timer 1 to 99 minutes in 1 minute steps 1 to 99 20 11 Booster Tank Temperature Correction Fahrenheit 0 to 9R in 1R steps 0 to 9 0 Celsius 0 to 5K in 1K steps 0 to 5 0 12 Water Temperature Displ...

Page 26: ...e and beeps If more than one error occurs the display cycles through the relevant error codes For service corrections see III B Error Codes Error Codes A1 Wash Tank Auto Fill Error A2 Booster Tank Aut...

Page 27: ...ensure the NSF specified minimum wash water temperature of 160 F this unit is provided with a function to lock the washing operation until water in the wash water tank reaches 160 F even if a rack is...

Page 28: ...item 18 is set to OFF Alert Function Setting Flow Wash Tank Refill Alert Service Menu 16 Total Operation Time Before Alert ON OFF Alert function OFF factory default Set service menus 17 to 19 Service...

Page 29: ...ode Switch Open Closed Display Mode The switch open closed display mode indicates when the wash start switch rinse start switch wash tank water level sensor booster tank water level float switch and b...

Page 30: ...e In normal operation the booster tank backup water level float switch does not close and segment A in the display stays off If the booster tank water level float switch fails or the booster tank wate...

Page 31: ...m resets If whole unit stops use ON OFF button to turn the unit off and then back on o1 Booster Tank Water Level Error 1 Booster Tank Water Level Float Switch Closed Both booster tank water level floa...

Page 32: ...r Tank Error Booster tank error output contacts open Normal After booster tank error is resolved alarm resets b2 Booster Tank Water Level Safety Error Booster tank water level safety float switch open...

Page 33: ...low Pipe Out of position Set in position Wash Tank Water Level Sensor Heavy scale or soil buildup Clean Connector not properly connected Reconnect Open circuit Repair or replace Defective Replace Rins...

Page 34: ...29 Sticking with float in ON position Check and clean See III D Float Switch Check and Cleaning Defective with internal contacts in ON position Replace Continue Booster Tank Water Level Float Switch...

Page 35: ...ready Strainer Filter clogged Clean Filter clogged Clean Defective Replace Water Valve Open circuit Repair or replace Open circuit Repair or replace Control Board Connector not properly connected Rec...

Page 36: ...or is closed after the second cycle the alarm resets If the wash tank water level sensor still does not close after the second cycle the buzzer sounds and the unit completely shuts down See the chart...

Page 37: ...then back on See the chart below for possible causes and remedies Note See III D Float Switch Check and Cleaning Control Board Defective Replace Water Valve Control relay contacts fused Replace Defect...

Page 38: ...ck on See the chart below for possible causes and remedies Note See III D Float Switch Check and Cleaning Booster tank water level float switch is open and booster tank backup water level switch has r...

Page 39: ...ay and the buzzer sounds After replacing the failed component the alarm resets See the chart below for possible causes and remedies Note The auto fill cycle and the wash rinse cycle will start even af...

Page 40: ...display and the buzzer sounds After replacing the failed component the alarm resets See the chart below for possible causes and remedies Note The auto fill cycle and the wash rinse cycle will start e...

Page 41: ...uts down H6 appears in the display and the buzzer sounds After replacing the failed component the alarm resets See the chart below for possible causes and remedies Note See IV I Removal and Replacemen...

Page 42: ...irst followed by the lower spray arm wash pump then the conveyor moves If the rinse start switch is closed when the alarm resets the rinse pump starts then the conveyor moves The heaters stay energize...

Page 43: ...n removed by then the unit starts and stops repeatedly To prevent this repetition if the same error occurs within 3 seconds the unit remains shut down Iftheunitshutsdownwiththetablelimitswitchclosed t...

Page 44: ...stay closed for more than 2 seconds the alarm resets Note The booster tank error input must be connected to indicate this error code Booster tank sends error signal b 1 Code Error Item Possible Cause...

Page 45: ...s Operation Flow rate too low Readjust Water supply pressure too low Readjust Water Heater Strainer Filter clogged Clean Filter clogged Clean Defective Replace Water Valve Open circuit Repair or repla...

Page 46: ...for recovery No Water Supply Water failure Wait for recovery Shut off valve closed Open Strainer clogged Clean Loose connection Tighten Not within specifications Refer to nameplate and correct Off blo...

Page 47: ...2 Continue Transformer Open coil winding Replace Wiring to Control Board Loose connections or open Check continuity and repair or replace Control Board In alarm See III B Error Codes Defective Replace...

Page 48: ...s not clean Problem Possible Cause Remedy Wash pump defective Replace Out of position Wash Spray Arms Clean Low pump output Set in position See Low Wash Pump Output Continue Vapor lock due to use of n...

Page 49: ...e specified detergent only Check input output and repair or replace Control output error Reset manually Overheat thermostat tripped Replace Defective Replace Magnetic contactor defective Wash Tank Wat...

Page 50: ...Possible Cause Remedy Rinse pump defective Replace Rinse Spray Arms Low pump output See Low Rinse Pump Output Rinse Cycle Time Too short Adjust longer Voltage Too low Call electrician Clogged Out of p...

Page 51: ...e Replace Protector tripped Wait until Rinse Pump cools Locked with foreign matter Remove obstacles Controller input output error Check input output and repair or replace Relay defective Replace Rinse...

Page 52: ...roblem Possible Cause Remedy Supply Line Injector Vinyl Hose Strainer Air in line Purge air Supply volume too low Set to proper volume Detergent Pump Defective Replace Thermistor Out of position Set i...

Page 53: ...48 7 Wash Tank Water Not Draining Drain Hose Clogged Unclog Wash tank water not draining Problem Possible Cause Remedy Pinched Correct Clogged Unclog Drain Pipe Overflow Pipe Raised Correct...

Page 54: ...on the CN8 connector Confirm that the float switch is open when the float is down and closed when the float is up 6 If any problem is found repair or replace the float switch 7 If the float switch is...

Page 55: ...dvertently 2 Remove the front panel then pull out the control box 3 Remove the control box cover then disconnect the CN7 connector from the control board see II F 2 Control Board Layout 4 To check the...

Page 56: ...The front panel and side panels L and R are inserted inside the tank rim at the top and secured with 2 screws at the bottom Unscrew and pull down to remove Note The side panel at the booster tank side...

Page 57: ...oper operation 8 Replace the front panel 9 Make a trial run and check for water leaks Wash Pump Motor Upper Spray Arm O Ring Band Wash Pump Motor Lower Spray Arm Fan Motor Fan Motor Pump Plug Bracket...

Page 58: ...elease the flexible tube 10 Unscrew the bracket and remove the rinse pump motor 11 To replace reverse the above procedure Note 1 Be careful not to mix up the wire colors Miswiring will cause reversal...

Page 59: ...ter Tank Discharge Pipe Rinse Pump Motor Rinse Pump Motor Suction Inlet Flexible Tube JWE 2400CUA L 25B View without rinse pump motor Booster Tank Discharge Pipe Band Rinse Pump Motor Suction Inlet Fl...

Page 60: ...sed end connectors 5 Remove the bolts securing the bracket to the unit base and the nuts securing the bracket to the wash tank 6 Loosen the 2 hexagon socket set screws for the coupling 7 Slide up the...

Page 61: ...nforcing rib side down Roller Frame Rack Rail Conveyor Frame Conveyor Rack Rail Frame Roller Hook Bearing Remove nuts 5 Remove the 5 nuts each of the conveyor rails to release the hooks and the bearin...

Page 62: ...for the stopper with their ends in the crankshaft groove Secure the 4 hexagon socket set screws for the coupling to connect the crankshaft and the gear motor Note Apply a thread sealant to the hexagon...

Page 63: ...the arrow remove the switch body remove the nut behind the volume and pull out the volume 6 To replace reverse the above procedure Control Box H Removal and Replacement of Thermistor NOTICE 1 The the...

Page 64: ...er tank backup water level float switch leads then bag and tie them 11 Replace the control box and the front panel in their correct positions NOTICE Be careful not to damage the wiring when handling t...

Page 65: ...plies from being turned back on inadvertently 2 Remove the screws securing the operation box and the cable cover to the top of the dishwasher 3 Remove the 4 screws from the bottom of the operation box...

Page 66: ...booster tank heater WARNING To avoid possible burns allow the rinse water temperature to fall below 104 F 40 C before draining 4 Remove the tank filters and the separator wash tank heater Remove the...

Page 67: ...from being turned back on inadvertently 2 Remove the front panel of the booster tank 3 Use the booster tank drain hose to drain the booster tank WARNING To avoid possible burns allow the rinse water...

Page 68: ...TSU SILICONE Part Code 60Y000 11 or Part Code 4A0683 01 or equivalent When replacing the thermostat in the wash water tank or the booster tank remove the thermostat clear any remaining sealant from th...

Page 69: ...ve the three curtains at the entrance center and exit of the wash compartment 2 Open the service panel 3 To remove the upper wash spray arm hold it securely with one hand then pull the front lever tow...

Page 70: ...rs 8 Take out scraps from the removed tank filters drain pipe and separators and wash them clean with a scouring pad IMPORTANT To prevent damage do not hit the filters on the sink to drop scraps or to...

Page 71: ...ad to wash off heavy soils Remove any silverware left inside the wash compartment 13 Check the water level sensor If it is dirty clean it with a soft brush IMPORTANT Do not use a metal brush to clean...

Page 72: ...square hole 18 To replace the lower wash spray arm hold both sides with the nozzles facing up and put it under the rack rails from the front Insert the joint into the pipe located at the back of the...

Page 73: ...insert the end of the pipe into the joint then turn and hook the front Ring 21 Install the curtain L in the wash compartment 22 Install the curtains S at the entrance and exit of the wash compartment...

Page 74: ...wipe away the residue with a clean cloth C Monthly Inspection 1 Water Supply Line Check the water supply line for damage deformation or water leak marks stains If any of these conditions are found con...

Page 75: ...e PC Preventative Cleaning mode 4 Refer to the descaler s directions for the proper duration of cleaning When the proper amount of time has passed press the ON OFF button to stop cleaning 5 Check the...

Page 76: ...ion manual 4 Open the service panel IMPORTANT Be sure to hook the service panel in its open position 5 Pull out the drain pipe to drain water from the wash tank WARNING When pulling out the drain pipe...

Page 77: ...ing dishes in the rack be sure to remove any leftovers ex meat fish vegetables chopsticks toothpicks sticks straws paper products and plastics from the dishes They may clog the piping and wash pump re...

Page 78: ...ank The rinse aid is fed by the rinse aid feeder not provided by Hoshizaki into the rinse water line and sprayed from the upper and lower rinse spray arms into the wash compartment Detergent Feeder no...

Page 79: ...74 B Wiring Diagram...

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