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What this Warranty Covers
Horizon Hobby, LLC, (Horizon) warrants to the original purchaser that the
product purchased (the “Product”) will be free from defects in materials
and workmanship for a period of 2 years from the date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage,
(ii) damage due to acts of God, accident, misuse, abuse, negligence,
commercial use, or due to improper use, installation, operation or
maintenance, (iii) modification of or to any part of the Product, (iv)
attempted service by anyone other than a Horizon Hobby authorized
service center, (v) Product not purchased from an authorized Horizon
dealer, or (vi) Product not compliant with applicable technical regulations
or (vii) use that violates any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO
OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS
ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE
PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy
shall be that Horizon will, at its option, either (i) service, or (ii) replace,
any Product determined by Horizon to be defective. Horizon reserves
the right to inspect any and all Product(s) involved in a warranty
claim. Service or replacement decisions are at the sole discretion of
Horizon. Proof of purchase is required for all warranty claims. SERVICE
OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR
PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF
WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT,
NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY,
EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. Further, in no event shall the liability of Horizon exceed the
individual price of the Product on which liability is asserted. As Horizon
has no control over use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any resulting damage
or injury. By the act of use, setup or assembly, the user accepts all
resulting liability. If you as the purchaser or user are not prepared to
accept the liability associated with the use of the Product, purchaser
is advised to return the Product immediately in new and unused
condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict of law
principals). This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. Horizon reserves the right
to change or modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide
warranty support or service. Once assembly, setup or use of the Product
has been started, you must contact your local distributor or Horizon
directly. This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance. For questions
or assistance, please visit our website at www.horizonhobby.com,
submit a Product Support Inquiry, or call the toll free telephone number
referenced in the Warranty and Service Contact Information section to
speak with a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in
the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website
or call Horizon to obtain a Return Merchandise Authorization (RMA)
number. Pack the Product securely using a shipping carton. Please
note that original boxes may be included, but are not designed to
withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. An Online Service Request is available
at http://www.horizonhobby.com/content/service-center_render-
service-center. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for service. When calling
Horizon, you will be asked to provide your complete name, street
address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a brief
summary of the problem. A copy of your original sales receipt must be
included for warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the shipping carton.
NOTICE:
Do not ship Li-Po batteries to Horizon. If you have any
issue with a Li-Po battery, please contact the appropriate Horizon
Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be
completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for service you are agreeing
to payment of the service without notification. Service estimates
are available upon request. You must include this request with your
item submitted for service. Non-warranty service estimates will be
billed a minimum of 1/2 hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashier’s checks,
as well as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for service, you are agreeing to
Horizon’s Terms and Conditions found on our website http://www.
horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in
the country of use and ownership. If received, a non-compliant
Product will not be serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced Product, through a
carrier of the sender’s choice and at the sender’s expense. Horizon
will hold non-compliant Product for a period of 60 days from
notification, after which it will be discarded.
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COUNTRY OF PURCHASE
HORIZON HOBBY
CONTACT INFORMATION
ADDRESS
United States of America
Horizon Service Center
(Repairs and Repair Requests) servicecenter.horizonhobby.com/RequestForm/
2904 Research Rd
Champaign, IL 61822
Horizon Product Support
(Product Technical Assistance)
[email protected]
877-504-0233
Sales
[email protected]
800-338-4639
European Union
Horizon Technischer Service
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
LIMITED WARRANTY
WARRANTY AND SERVICE CONTACT INFORMATION