Horizon Fitness TORUS, Owner'S Manual, Page: 68 / 84

68
TROUBLESHOOTING
Your home gym is designed to be reliable and easy to use.
However, if you experience a problem, please reference the
troubleshooting guide listed below.
PROBLEM: The cables feel rough and are noisy during use.
SOLUTION: Verify the following:
IS THERE ANY NOTICABLE DAMAGE TO THE CABLES?
IF YES:
• Contact customer tech support and replace the cable(s).
IF NO:
• Verify that all cables are secured into the pulleys.
• Verify that the weight stack guiderods are lubricated.
• Verify that there is no excessive slack in the cables.
NOTE: If there is excessive slack adjust cable tension (see
next page)
PROBLEM: Weight selector pin cannot be inserted.
SOLUTION: Verify the following:
ARE THE HOLES ALLIGNED THROUGH THE WEIGHT
PLATE AND BAYONETTE?
IF YES:
• Verify that the selector pin isn’t bent or damaged.
IF NO:
• Adjust threaded bolt on top plate so that the holes in the
bayonette align with the weight plate.
NOTE: Always maintain at least ½˝ of threaded bolt in
bayonette.
The following information may be asked of you when you call.
Please have these items readily available:
• Model Name
• Serial Number
• Date of Purchase (receipt or credit card statement)
In order for Customer Tech Support to service your home gym
they may need to ask detailed questions about the symptoms
that are occurring. Some troubleshooting questions that may
be asked are:
• How long has this problem been occurring?
• Does this problem occur with every use? With every user?
• If you are hearing a noise, does it come from the front or the
back? What kind of noise is it (thumping, grinding, squeaking,
chirping etc.)?
• Has the machine been lubricated and maintained per the
maintenance schedule?
Answering these and other questions will give the technicians
the ability to send proper replacement parts and the service
necessary to get you and your Horizon Fitness home gym
functioning again!
If the above troubleshooting section does not remedy the
problem, discontinue use.
PLEASE CALL CUSTOMER TECH SUPPORT AT THE
NUMBER ON THE BACK PANEL.