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Attended Call Transfer
Press
Transfer
soft key when a call is in progress. You’ll hear a secondary dial tone.
Dial the number to which you want to transfer the call.
When the person answers, ask whether they want to take the call.
If yes, press the
Transfer
soft key and hang up.
If no, press the
Transfer
soft key to return to the original caller.
N-way Conference
Press the
Conf
soft key once connected to put the first call on hold. You'll now hear a
secondary dial tone.
Dial the number you want to connect to in conference. Once it connects, you'll be in private
conversation with that person only.
To connect everyone in conference, press the
Conf
soft key again.
As soon as you put down the phone, the conference call will end.
To leave the call early and allow the other participants to carry on
, press the “
Join
” soft key.
Call Recording
This is set up in the Horizon Portal against the relevant user or group. It's also where you can access
call recordings. If you've set this up
dial *1 on the keypad to access
.
Note: Due to the way in which we monitor and record these calls, you’ll be provided with the whole
conversation from the start of the call.
