© 2020 Hopkins Medical Products
© 2020 Hopkins Medical Products
To register your new Hopkins Baby Scale for its
warranty with Hopkins Medical Products, please visit
www.hopkinsmedicalproducts.com/registration
or scan this QR code with your smartphone to
complete the registration process.
Your Hopkins Baby Scale comes with a 3 year limited warranty. These scales are
warranted against any defects in material and workmanship for 3 years from the
date of purchase. If you experience a material or manufacturing defect at any time,
repairs will be made without charge upon the return of the instrument to Hopkins
Medical Products, except in cases of obvious abuse or accidental damage.
*NOTE*
If your scale will be stored for an extended period of time, please remove
the batteries in order to avoid corrosion. Battery corrosion is not covered under
your 3 year limited warranty.
For more information visit our website:
www.hopkinsmedicalproducts.com
For customer service, please call us at 1-800-835-1995
or Email us at [email protected]
Warranty & Registration Information
Contact Information
• Hopkins Slim Scale Case
#685585
• Baby Scale Liners (Case of 500)
#577287
• SaniZide PRO 1 Germicidal Wipes (Box of 50)
#695926
• SaniZide PRO 1 32oz Germicidal Spray Bottle
#695910
• 10kg Calibration Weight
#685295
• Hopkins Measure Mat II Infantometer
#680210
• Hopkins Touch Free Thermometer
#571500
Accessory/Complementary Items
Troubleshooting
If your scale functions improperly, please refer to the chart below to troubleshoot
a solution. If your scale is still functioning incorrectly or if you have a problem not
listed below, please call customer service at
1-800-835-1995
, or email us at
.
15
16
Our Mailing Address Is:
Hopkins Medical Products
6850 Southbelt Dr.
Caledonia, MI 49316
SYMPTOM
POSSIBLE CAUSE
REMEDY
Scale does not turn on when
using batteries as the power
supply
Dead batteries
Change the batteries, or connect
the scale to the AC Adapter (if using
#688340)
Scale does not turn on when
using the AC Adapter as power
supply (for #688340)
Bad outlet
Use a different electrical outlet
Bad power supply
Replace adapter
Questionable weight or the
scale does not return to zero
An external object is
interfering with the scale
Remove any interfering objects from
the weighing tray
Display did not show all
zeros before weighing
Remove the infant, tare the scale,
and begin the weighing process
again
Scale is not placed on a
stable or level surface
Place the scale on a stable surface
and begin the weighing process
again
Scale is out of calibration
Check the scale with a known
weight value
The display shows "o_Ld"
The load on the scale
exceeds the capacity
Remove the excess weight and use
the scale according to its stated limit
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