Hope Industrial Systems HIS-ML18, User Manual

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Warranty Statement
Who is Covered?
This warranty covers the purchaser of this product only and is not transferable without our written
consent.
What Does This Warranty Cover and What is the Period of Coverage?
We warrant this product to be free from defects in material and workmanship, subject to the condi-
tions set forth below. This warranty remains in force for a three-year period beginning on the date
we invoice you for the product. If HIS repairs or replaces a product under warranty, its warranty
term is not extended.
What Will We Do to Correct Problems and How Do You Get Service?
We will repair or replace (at our sole option) any part of the unit which proves to be defective. Re-
placement parts may be new or refurbished and will meet the same specifications of the original
parts or unit. We will return the product to you, by the shipping method we choose in the U.S.A. at
our expense. You must pay for shipments to locations outside of the U.S.A. In order to receive war-
ranty service you must get prior approval from HIS. To request warranty service you can telephone
us at 770-992-0297 or send an email to service@HISmonitors.com. If we determine that warranty
service is needed we will give you a Return Material Authorization (RMA) number. This RMA
number must be conspicuously marked on the outside of the shipping box. HIS will not accept
shipments not accompanied by the RMA number. You must ship or deliver the product to HIS
Freight prepaid.
Pixel Faults
Permanently dark or bright pixels can happen to TFT displays. Five or less permanently dead pixels
(out of 1.3 million) do not make a good case for exchanging the unit. Please contact our Customer
Service Department if the number of pixel faults exceeds the above-mentioned figure.
What Does This Warranty Not Cover?
This warranty does not cover equipment which has been damaged due to misuse, abuse or accident
such as: operating the equipment outside of published specifications; displaying fixed images for
long periods of time resulting in afterimage effects; improper or unauthorized repair by anyone other
than HIS or a service agency authorized by HIS to perform such repairs; fire, flood, “acts of God”,
or other contingencies beyond the control of HIS.
HIS’
RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT
. HIS
SHALL NOT BE LIABLE FOR DIRECT
,
INDIRECT
,
INCIDENTAL
,
CONSEQUENTIAL
,
OR OTHER TYPES OF DAMAGES RESULTING FROM THE USE OF
ANY
HIS
PRODUCT OTHER THAN THE LIABILITY STATED ABOVE
. T
HESE WARRANTIES ARE IN LIEU OF
ALL OTHER WARRANTIES EXPRESS OR IMPLIED
,
INCLUDING
,
BUT NOT LIMITED TO
,
THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
. S
OME STATES DO NOT
Hope Industrial Systems