12
Service
To obtain approved HOOVER service
and genuine HOOVER parts, locate
the nearest
Hoover Factory Service
Center or Authorized Hoover
Warranty Service Dealer (Depot)
by:
• checking the Yellow Pages under
“Vacuum Cleaners - Household” OR -
• checking the list of Factory Service
Centers provided with this cleaner
OR -
• checking the Service section of The
Hoover Company on-line at
www.hoover.com
OR -
• calling
1-800-944-9200
for an
automated referral of authorized
service outlet locations (U.S. only).
Do not
send your cleaner to The Hoover
Company in North Canton for service,
this will only result in delay.
If further assistance is needed, contact
The Hoover Company Consumer
Response Center, North Canton,
Ohio 44720, Phone: 330-499-9499.
In Canada,
contact Hoover Canada,
Burlington, Ontario L7R 4A8,
Phone: 1-800-263-6376.
Always identify your cleaner by the
complete
model number when
requesting information or ordering parts.
(The model number appears on the
bottom of the cleaner.)
4. If you have a
Hoover cleaning
performance
This Hoover Cleaning Performance Sys-
tem is for comparing the relative pro-
gressive performance of
Hoover
uprights only
and not for comparison
with any other brands. The majority of
this rating is based upon the American
Society for Testing and Materials (ASTM)
Carpet Cleaning Effectiveness Test
(ASTM Test F608). Other performance
factors include Hose Power (ASTM Test
F558), Surface Litter Cleaning, Hard
Floor Cleaning, Edge Cleaning, Cleaning
Width, and Air Filtration.
3-24
The agitator brush roll
When to replace
When agitator brushes are worn, the
agitator should be replaced.
To check condition of brushes,
discon-
nect cleaner from electrical outlet.
Move edge of a card across bottom
plate while turning agitator. To maintain
cleaning effectiveness, replace agitator
if brushes do not touch card.
What to buy
Your cleaner requires either a 13” or 15”
agitator. When purchasing a new agita-
tor, ask for one of the following:
13” -
HOOVER part No. 48414110
15”
- HOOVER part No. 48414115.
How to replace
Disconnect cleaner from electrical
outlet.
Remove bottom plate, belt and agitator
following directions in “The belt” section
beginning with Fig. 3-18.
Discard old agitator.
Continue following the directions in “The
belt” section to reposition belt, new
agitator and bottom plate.
Thermal protector
An internal thermal protector has been
designed into your cleaner to protect it
from overheating.
When the thermal protector activates,
the cleaner will stop running.
If this
happens, proceed as follows:
1. Turn the cleaner OFF and discon-
nect it from the electrical outlet.
2. Check secondary and final filters for
dirt accumulation.
3. Refer to “Clearing blockages”
section.
4.
When cleaner is unplugged and
the motor cools for 30 minutes,
the
thermal protector automatically resets
and cleaning may continue.
If the thermal protector continues to
activate after following the above steps,
your cleaner may need servicing
(see“Service” section).
Lubrication
The motor is equipped with bearings
that contain sufficient lubrication for the
life of the motor. The addition of lubricant
could cause damage.
Therefore, do not
add lubricant to motor bearings.
The agitator brush roll is equipped with
two ball bearings that should be lubri-
cated periodically by a Hoover Factory
Service Center or an Authorized Hoover
Warranty Service Dealer (Depot).
