Hoover Quest 1000, Instruction Manual

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Dirt cup assembly Troubleshooting
14
Cause Issue Action
E001 : Ground Detection Failure
E002 : Brush Roll Error
E003 : Battery Low Error
E004 : Right Wheel Error
E005 : Dirt Cup Install Error
E006 : Off the Ground
E007 : Side Brush Error
Quest1000 halts after a shot period
Quest1000 keeps returning to its base
station during cleaning cycles
Quest1000 doesn’t turn ON
Quest1000 doesn’t return to
charging base
Ground sensor is covered with dirt.
Wipe the Ground dection sensor clean with a dry microfiber cloth. See page 7 to locate ground
detection sensor.
Quest is stuck at a stairway.
Brush roll is stuck or not spinning properly.
Battery is too low and unable to return to docking station for
auto recharge.
Right wheel is stuck or not spinning properly.
Dirt cup is not installed or installed incorrectly.
Quest is lifted off the ground or front wheel is elevated
excessively.
Side brush is stuck or not spinning properly.
Battery is too low and unable to return to docking station for
auto recharge.
May indicate Quest is working in a high glare environment or
dark floors or ground detection sensor is covered with dirt
Power Button on the side of the robot is OFF.
Docking station is not plugged in.
Battery is completely drained.
Quest is unable to detect its docking station due to unclear path.
Move Quest to a different location.
Clean the brush roll off of any dirt, lint or hair. See page 15 for instructions.
Manually place Quest on docking station and charge. See page 9 for instructions.
Turn OFF Quest before cleaning the right wheel off of any dirt, lint or hair. See page 17 for instructions.
Turn OFF Quest and install Dirt cup. Follow instructions on page 13 for correct installation steps.
Place unit back on the ground properly.
Turn the Power Button ON.
Plug docking station. See page 8 for instructions.
Charge Quest. See page 9 for instructions.
Remove any obstacles in its path or manually dock Quest. See page 8 for proper installation of
docking station.
Clean the side brush off of any dirt, lint or hair. See page 16 for instructions.
Manually place Quest on docking station and charge. See page 8 for instructions.
Move Quest to a different location and wipe Ground detection sensor with a clean dry microfibre cloth.
See page 7 to locate Ground Detection Sensor.
QUESTIONS OR CONCERNS?
Contact Us: (888) 679-2121 For a Complete Troubleshooting Guide, see: Hooverhelp.com/Quest™ Twitter: @HooverUSA Facebook: facebook.com/hoover
Do not return to store. See back of product for model number.
Any other servicing should be done by an authorized service representative. If appliance is not working as it should, has been dropped into water, take it to a service center prior to continuing use.
WARNING
To reduce the risk of personal injury-Turn power switch OFF before cleaning or servicing.
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