Call Hoover Floorcare
with any product queries
Australia
1300 360 845
To find out more about our range,
visit: www.hoover.com.au
www.hoover.co.nz
email: [email protected]
Conditions of warranty
V1 10/12
Your Hoover cleaner, in the case of domestic use, has a two
year parts and labour warranty against product defects
and failures when the product is used in accordance with
the terms and conditions of this warranty statement.
This warranty commences from the original date of
purchase and is not transferable; please retain your original
proof of purchase for any warranty claims. This warranty is
valid only in the country where the cleaner is purchased.
The cleaner must be operated in accordance with these
instructions and used only for domestic household
cleaning to remove DRY dirt and dust from household
carpets, flooring and fabrics. This cleaner is not fit to be
used as an industrial cleaner, and is not designed for the
collection of vitreous building material including particle
board, construction products and similar products such
as wood/fibres, cement, fillers, fibre glass etc or excessive
or frequent sand. The infrequent pick-up of these
materials in these circumstances may be harmful to your
cleaner and may void the manufacturer’s warranty.
Accessories and consumables including dust bags and
filters, unless defective in manufacture, are not subject to
this warranty. In order to prolong the life of accessories and
consumables, regular care and maintenance is recommended.
When properly used and cared for, your cleaner
will render excellent service; refer to the instruction
manual for further details, as misuse or failure to
follow the instructions makes this warranty void.
In the event of service or advice being needed, please
contact Hoover Floorcare Asia Pacific Pty Ltd, Level 1,
Building 2 Brandon Park Business Park, 530 Springvale Road,
Glen Waverley Victoria 3150, or on 1300 360 845, Monday-
Friday 9am-5pm EST. The decision to repair or replace the
cleaner is at the sole discretion of Hoover Floorcare. If Hoover Floorcare
decide to repair or replace the cleaner, it will do so at its own cost.
Hoover Floorcare is unable to accept responsibility under this
warranty for any repair work not carried out by an authorised
Hoover Service Agent or from the use of non-genuine parts.
If any part is no longer available or manufactured, Hoover
Floorcare will replace it with a genuine functional replacement
part. This warranty does not apply to the cost of replacing any
parts of the product due to normal wear and tear, alterations,
improper installation, physical abuse, misuse or accidental
damage. Any transportation costs involved in the repair of
defective parts shall be borne by the claimant.
If proof of purchase cannot be provided at the time of
a warranty claim or service, any work carried out on
the cleaner is chargeable.
The repair or replacement of the cleaner under
this warranty does not extend the original period
of warranty.
The benefits conferred by this warranty are
in addition to all other rights and remedies in
respect of the product as outlined under the
Competition and Consumer Act and other State
and Territory laws.
“Our goods come with guarantees that cannot
be excluded in the Australian Consumer Law.
You are entitled to a replacement or refund
for a major failure and for compensation for
any other reasonably foreseeable loss or
damage. You are also entitled to have the
goods repaired or replaced if the goods fail
to be of acceptable quality and the failure
does not amount to a major failure.”
