9
Unsuccessful connection
If you are unsuccessful in connecting the thermostat to the Wi-Fi network, you will
see a Connection Failed screen. Press the
t
button for other tips about this failed
connection. Here are three specific reasons the connection might be unsuccessful.
For all Connection Failed screens, pressing
Done
will return to the Menu screen.
Invalid Password
The password you entered is invalid. Check that
you have the right password and try again.
Press
Back
to return to “Connecting to Wi-Fi”
step 1.3 on page 6.
No IP Address
The thermostat was unable to obtain an IP
address from the router. Verify the router is
correctly set up to automatically assign IP
addresses. This connection can take several
minutes. If there is still no connection, remove
the thermostat from the wallplate for 10 seconds,
then snap it back into place.
No Internet Link
The thermostat connected to the Wi-Fi network
but was unable to establish a connection to the
internet. Check the router settings and try again.
Make sure the Ethernet cable is plugged into the
router and try rebooting the router if necessary.
M35362
Connection Failed
Invalid Password
M35363
Connection Failed
No IP Address
M35364
Connection Failed
No Internet Link
