64
69-1611
Troubleshooting Guide (continued)
IF…
THEN…
Thermostat current setting
does not match the display
temperature.
•
Be aware that it is normal for the current setting and display
temperature to differ on occasion.
•
During recovery from setback or setup, setting and display
temperatures may differ during the recovery period.
Incorrect room
temperature is showing on
thermostat display.
•
The thermostat is factory-calibrated and cannot be adjusted.
Thermostat is flashing
CALL followed by a phone
number.
•
Your thermostat has lost communication with your energy
utility. Call the number displayed on the thermostat.
Hot water and appliance
devices are not functioning
per schedule.
•
Verify programming for loads and Time-of-Use rate.
•
Communications are not properly functioning. Contact your
energy utility.
Temperature displayed as
“- -”.
•
Temperature sensor has failed.
•
Temperature is out of thermostat operating range.