GETTING
ST
AR
TED
In the event that a service technician needs to call in to the steam humidifier support techline, the following
information is typically required for the Honeywell tech support specialist to accurately evaluate each situation.
Failure to have this information ready may result in resolution delays or a potentially incomplete diagnosis.
Honeywell recommends completing the below questionnaire and leaving a copy
behind at the home along with the Steam Humidifier installation guide with every steam
humidifier installation.
Honeywell steam humidifier techline: 800-814-9452
Steam Humidifier Pre-Install Information
Model Number of Steam Humidifier Unit
Date Code (xxxx)
Water Quality Test
1 2 3 (circle
one)
Water Pressure Test (psi)
Flush Cycle Setting
DIP 1
OFF ON OFF ON (circle
one)
DIP 2
OFF ON ON OFF (circle
one)
Duct Static Pressure Test (in.wc.)
(Maximum static pressure is 0.5 in.wc.)
Condensate Pump or Drain
Pump
Drain
(circle
one)
If Drain - PVC or Standard
PVC
Standard N/A
(circle
one)
Supply Voltage to Unit (V)
Monitoring Air Flow/System Power/
None
DIP 4
ON
OFF
(circle one)
DIP 5
ON
OFF
(circle one)
Control - Wireless or Wired
Wireless Wired
(circle
one)
Fan Control - Steam Humidifier or
Controller
Steam Humidifier
Controller
(circle one)
Other (any additional relevant
information)
BEST
PRACTICE
Complete this information sheet and leave on all jobsites
Steam Humidifier System 69-2285—09
7
