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Honeywell Silent Knight SKE Series, Installation And Operation Manual, Page: 6 / 76

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Summary of Contents for Silent Knight SKE Series

Page 1: ...Installation and Operations Manual SKE SERIES Part Number 151267 Rev E Voice Evacuation firealarmresources com ...

Page 2: ...firealarmresources com ...

Page 3: ...1 3 2 Electrical Specification 3 1 3 3 Board Layout 3 2 3 3 1 Wiring Overview 3 3 3 3 2 Terminal Strip 1 3 4 3 3 3 Terminal Strip 2 3 4 3 3 4 Earth Fault Resistance 3 5 3 3 5 System LEDs 3 6 3 3 6 Microphone Connection 3 7 3 3 7 RS 232 Serial Connector 3 7 3 3 8 Microphone MIC Gain 3 7 3 3 9 S1 S2 Message Test Buttons 3 7 3 3 10 AC Delay Switch 3 8 3 4 Mounting the Control Panel 3 8 3 4 1 Preventi...

Page 4: ... Input Message 3 From a PC 4 4 4 2 2 1 Using the Aux Audio input 4 5 4 2 2 2 Using 7780 Software 4 6 Section 5 SKE ZN4 Zone Splitter 5 1 5 1 SKE ZN4 Board and Components 5 1 5 1 1 Terminal Strip 1 5 2 5 1 2 Terminal Strip 2 5 2 5 1 3 Terminal Strip 3 5 2 5 1 4 Terminal Strip 4 5 3 5 1 5 Terminal Strip 5 5 3 5 1 6 Manual Zone Switches 5 3 5 1 7 All Call Switch 5 4 5 1 8 Zone Supervision Selectors 5...

Page 5: ... 4 3 Class A Style Z 8 8 6 4 4 FACP Alarm Zone Control Wiring 8 9 6 4 5 General Alarm Control Wiring 8 10 Section 7 SKE SRM 9 1 7 1 Specifications 9 1 7 2 LED Description 9 2 7 3 Installation Instructions 9 2 7 3 1 Mounting the SKE SRM Cabinet 9 2 7 3 2 Wiring Instructions 9 4 7 3 3 Remote Microphone Operation 9 5 Section 8 SKE V70 Module Installation 10 1 8 1 Mounting 10 1 8 2 Speaker Wiring 10 3...

Page 6: ...vacuation System Installation Operation Manual iv 151267 Section 9 Battery Calculation 9 1 9 1 Calculating Current Draw and Standby Battery 9 1 Silent Knight Fire Product Warranty and Return Policy firealarmresources com ...

Page 7: ...LED Command 2 Trouble Yellow LED Earth Ground Fault Yellow LED Low Battery Yellow LED Power Green LED Form C Trouble Relay Common Form C AC Trouble Relay Supervised and activated by host fire control system Auxiliary audio input Supervised Remote Microphone input Special application for optional SKE SRM Class A or B speaker supervision DIP switch programmable UL 864 1711 Listed Model Number Consis...

Page 8: ...eaker circuit voltage from 25 to 70 7 Vrms see Section 8 for more information 1 3 About This Manual This manual is intended to be a complete reference for all installation and operation tasks Please let us know if the manual does not meet your needs in any way We value your feedback 1 4 How to Contact Silent Knight If you have a question or encounter a problem not covered in this manual contact Si...

Page 9: ...on For more information on NFPA 72 standards refer to the NFPA National Fire Alarm Code 2 2 1 Requirements for All Installations General requirements are described in this section When installing an individual device refer to the specific section of the manual for additional requirements 1 All field wiring must be installed in accordance with NFPA 70 National Electric Code 2 Use UL listed notifica...

Page 10: ...SKE Series Voice Evacuation System Installation Operation Manual 2 2 151267 This page left blank intentionally firealarmresources com ...

Page 11: ...ect from splash caused by sprinkler inspection ports Do not mount in areas with humidity generating equipment such as dryers production machinery When selecting a location to mount the panel it should be mounted where it will NOT be exposed to temperatures outside the range of 0 C 49 C 32 F 120 F or humidity equal to or greater than 93 at 30 C 89 F noncondensing 3 2 Electrical Specification Specif...

Page 12: ...ming DIPs Message Test Buttons Expansion Connector Battery Connector Microphone Gain RS 232 Connector System LEDs AC Transformer Common Relay Control Signals AC Delay Switch Alarm Activation Inputs Speaker Circuit Connections Terminal Strip 1 Terminal Strip 2 Connector SKE SRM Remote Microphone Terminals Microphone Connector Use Model 6712 Gell Cell Batteries Replace batteries every 5 years Output...

Page 13: ...ation 151267 3 3 3 3 1 Wiring Overview Figure 3 2 provides a basic wiring overview Refer to the appropriate section in the manual for more information Figure 3 2 SKE 450 Wiring Overview firealarmresources com ...

Page 14: ... Not Used Com AC Trouble Relay Form C energizes when an AC trouble is detected regardless of setting of the AC delay switch NC NO Com Trouble Relay Form C common trouble relay NC NO Table 3 3 Terminal Strip 2 Description Terminal Name Comments CMD2 IN A short across this input will activate message 2 CMD1 IN A reverse polarity trip from the FACP will activate message 1 CMD1 OUT SPK IN Used for Cla...

Page 15: ...ists the earth fault resistance detection for each applicable terminal on the control panel Table 3 4 Earth Fault Resistance Values by Terminal Terminal Name Value in kohms Remote Microphone 0 0 Active 0 IN 0 CMD2 IN 0 0 SPK IN 0 0 SPK OUT 0 0 firealarmresources com ...

Page 16: ...Trouble with on board microphone OFF Microphone connected Flashing Trouble with remote microphone Trouble relay energized CMD2 Trouble Yellow ON Trouble condition with CMD2 input EOL trouble OFF CMD2 operating properly Trouble relay energized Earth Ground Yellow ON Earth Ground Fault detected OFF No Earth Ground Fault detected Trouble relay energized Battery Status Yellow ON Low Battery OFF Batter...

Page 17: ...ly clockwise for maximum gain turn fully counter clockwise for minimum gain See Figure 3 4 for Microphone Gain control location 3 3 9 S1 S2 Message Test Buttons In normal operating mode you can test CMD 1 and CMD 2 messages by pressing the S1 button for CMD 1 message or S2 button for CMD 2 message When the S1 or S2 button is pressed for 1 second the audio message and notification output will begin...

Page 18: ...t you select a suitable mounting location The panel should be accessible to main drop wiring runs It should be mounted as close to the center of the building as possible and located within a secured area but should be accessible for testing and service Mount the control panel cabinet so it is firmly secured to the wall surface When mounting on concrete especially when moisture is expected attach a...

Page 19: ... within the cabinet should be routed around the perimeter of the cabinet It should not cross the printed circuit board where it could induce noise into the sensitive microelectronics or pick up unwanted RF noise from the high speed circuits High frequency noise such as that produced by the inductive reactance of a speaker or bell can also be reduced by running the wire through ferrite beads or by ...

Page 20: ... 3 6 View of Cabinet With Cover Plate in Place Note The control panel cover plate can be remove by removing the Hinge screw 3 Run all wire needed to install the system at this time See Sections 3 6 and 3 7 4 Mount the main control board into the cabinet as shown in Figure 3 7 Figure 3 7 Main Control Board Mounting Location 5 Connect wiring as described in Sections 3 6 3 7 and 3 8 Control Panel Cov...

Page 21: ...Wiring Lengths Note The above table assumes a uniform distribution of the speakers and that a max of 20 voltage drop on the last speaker is allowed Table 3 7 Number Of Speakers Total Load Wire Distance in Feet 1 2 W 1 W Vrms Watts 18 AWG 16 AWG 14 AWG 12 AWG 10 5 25Vrms 5W 3900 6200 9860 15680 70Vrms 25000 39700 63200 100520 20 10 25Vrms 10W 2125 3380 5375 8540 70Vrms 15200 24150 38400 61100 30 15...

Page 22: ... panel using Class B Style Y supervision Figure 3 8 Class B Style Y Speaker Configuration 3 6 3 Class A Style Z Figure 3 9 illustrates how to wire speakers to the control panel using Class A Style Z wiring Figure 3 9 Class A Style Z Speaker Configuration Supervised Power Limited 15 kΩ EOL UL Listed Model 7630 Supervised Power Limited firealarmresources com ...

Page 23: ...rity reverse input to activate and supervise the SKE 450 3 7 1 1 Class B Style Y Figure 3 10 illustrates how to wire a Class B Style Y input circuit to CMD1 input Figure 3 10 Class B Style Y CMD1 Input Circuit Configuration Supervised Power Limited 4 7 kΩ EOL UL Listed Model 7626 Note The 4 7 kΩ EOL is typically used with Silent Knight Controls Check the Installations Manual of the FACP you are us...

Page 24: ...station to the CMD2 terminals on the SKE 450 See Figure 3 12 CMD 2 input rated for 24 VDC 3 mA Figure 3 12 CMD2 Alarm Contact Input Connections Supervised by FACP Power Limited if NAC outputs from FACP are Power Limited If a trouble condition exists on the SKE 450 the supervision circuit is opened in addition to energizing the trouble relay causing a trouble at the FACP Supervised Power Limited 15...

Page 25: ...he AC power Follow these steps to install the AC transformer 1 Open Cabinet door 2 To access cabinet interior open dead front panel by removing the upper screw and the mid door retaining nut See Figure 3 6 3 Mount the transformer onto the cabinet standoffs with the supplied 6 nuts as shown in Figure 3 13 Figure 3 13 Transformer Mounting Mounting Standoff firealarmresources com ...

Page 26: ...nstallation Operation Manual 3 16 151267 4 Wire AC to the transformer as shown in Figure 3 14 Figure 3 14 AC Connections 5 Plug the transformer output to the AC connector on the control panel as shown in Figure 3 13 firealarmresources com ...

Page 27: ...wire to the negative side of the battery 2 2 Connect the jumper wire provided from the positive side of battery 2 to the negative side of battery 1 3 Connect the red wire to the positive side of battery 1 Figure 3 15 Battery Connection Battery 2 Battery 1 Replace batteries every 5 years Model 6712 Model 6712 Gell Cell Gell Cell firealarmresources com ...

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Page 29: ...tone sounds during the delay For UL 864 installations this option must be set to a minimum of 8 seconds on off off 4 Seconds off on off 8 Seconds on on off 12 Seconds off off on 16 Seconds on off on 20 Seconds off on on 24 Seconds on on on 28 seconds Delay Between Messages off off 4 Seconds This option selects the amount of time between messages on off 8 Seconds off on 12 Seconds on on 16 Seconds ...

Page 30: ...ations this option must be set to ON OFF is not acceptable for UL 864 installations on Supervised Remote Mic off Not supervised This selection determines if the remote microphone will be supervised For UL 864 installations this option must be set to ON OFF is not acceptable for UL 864 installations on Supervised CMD1 uses recorded message off Play Pre recorded CMD1 message This option selects whic...

Page 31: ...PLEASE There has been a report of an emergency Proceed calmly to the nearest exit and leave the building immediately Do not use the elevators Use stairwells where necessary All handicapped occupants shall use the building s evacuation plan Message 2 Male We have a fire alarm in our building Please stay in your apartment and keep your apartment doors closed Keep your windows shut and leave all fire...

Page 32: ... is recorded a new message can not be recorded over it until the previous message is erased 3 When you have completed recording message 3 return DIP switch number 8 of SW2 to the Off position 4 2 1 2 To Erase Message 3 Follow these steps to erase message 3 1 Place DIP switch number 8 of SW2 to the On position The trouble relay will energize 2 Press and hold Message Test Button S2 until the Speaker...

Page 33: ... mini plug into the Line Out Headphone jack on a PC or Laptop See Figure 4 1 3 Wire a switch between Aux Audio Enable and NEG See Figure 4 1 4 Place DIP switch number 8 of SW2 to the On position The trouble relay will energize 5 Close the switch connected between Enable and NEG 6 From the PC play the desired audio file such as a wave file Maximum length of audio file is 49 seconds 7 When audio fil...

Page 34: ...nd recycling power 2 Connect the PC to the panel using a standard 9 pin serial cable See Figure 4 2 Figure 4 2 Serial Cable Connections 3 Run the 7780 software 4 Select the appropriate COM port that you are using 5 Press the Capture Panel button A capture dialog will appear on the screen 6 Set DIP switch number 8 on SW2 to the ON position 7 The Capture dialog should disappear after the PC panel co...

Page 35: ...installations where the audio must to be split to different floors or zones to accommodate a safe and efficient evacuation process Important See Section 5 4 4 and 5 4 5 for output control of speaker circuits by zone or general alarm 5 1 SKE ZN4 Board and Components Figure 5 1 SKE ZN4 Board Components Terminal Strip 1 Terminal Strip 2 Manual Zone Switches Zone 1 Zone 2 Zone 3 Zone 4 Trouble LEDs Ac...

Page 36: ...re used for Terminal Number Name Description 1 24 VDC Positive 24 VDC in or out 2 GND Ground 3 4 Not Used 5 6 7 8 GND Ground Terminal Number Name Description 9 GND Ground 10 Alarm Active Signal input from main DMR to indicate when an Alarm occurs Active low 11 Alarm Select 1 Used by FACP for automatic alarm control of zone outputs Active low 12 Alarm Select 2 13 Alarm Select 3 14 Alarm Select 4 15...

Page 37: ...used for Class A Style Z configuration SPR1 Speaker 1 return negative connection used for Class A Style Z configuration SP2 Speaker output 2 positive connection SP2 Speaker output 2 negative connection SPR2 Speaker 2 return positive connection used for Class A Style Z configuration SPR2 Speaker 2 return negative connection used for Class A Style Z configuration Terminal Name Description SP Raw spe...

Page 38: ...ending on how they are connected to the control panel See Section 5 4 for wiring configurations Figure 5 2 Speaker circuit Supervision Selections 5 1 9 LED Descriptions The SKE ZN4 has two LEDs for each zone an Active and a Trouble LED The Active LED Red indicates that the zone is activated when it is ON The Trouble LED Yellow when on indicates the 15 kΩ end of line resistor on the speaker circuit...

Page 39: ...tall the SKE ZN4 into the SKE 450 cabinet 1 Unlock and open the SKE 450 control panel cabinet door 2 Open the control panel cover door by removing the two retaining screws and rotating the door to the left Figure 5 3 SKE 450 Cabinet With Control Panel Cover In Place 3 Remove the SKE ZN4 access plate Control Panel Cover Retaining Screws Control Panel Cover Door SKE ZN4 Access Plate Panel Door Shown...

Page 40: ...d to the direct connect pins on the SKE ZN4 See Figure 5 5 Figure 5 5 View With SKE ZN4 Installed 6 Wire speaker to zone outputs as required by installation specifications See Section 5 4 7 Attach the SKE ZN4 cover plate to the SKE ZN4 See Figure 5 5 SKE ZN4 Mounting Standoffs 15 kΩ EOL UL Listed Model 7630 Speaker outputs of the SKE 450 must not be used with the SKE ZN4 because supervision will n...

Page 41: ... In order to gain access to the terminals on the SKE ZN4 the cover plate must be removed See Figure 5 5 5 4 2 Class B Style Y Figure 5 6 illustrates how to wire speakers to the control panel using Class B Style Y supervision Make sure that the Speaker Circuit Supervision Selector is in the Class B Style Y position See Figure 5 2 for Speaker Circuit Supervision Selections Figure 5 6 Class B Style Y...

Page 42: ...n Make sure that the Speaker Circuit Supervision Selector is in the Class A Style Z position See Figure 5 2 for Speaker Circuit Supervision Selections Figure 5 7 Class A Style Z Speaker Configuration Note Figure 5 7 uses Speaker Circuit 1 as an example of the wiring All other speaker circuits are configured in to their respective terminals the same manner Supervised Power Limited firealarmresource...

Page 43: ...our separate zones on the SKE ZN4 four zone splitter Connect an active low relay or contact from the FACP to the Alarm Selects on the SKE ZN4 see Figure 5 8 Figure 5 8 FACP Alarm Zone Control Outputs Supervised Power Limited Non Supervised Power Limited 4 7 kΩ UL Listed EOL Model 7628 Must be wired within 20 feet and in conduit firealarmresources com ...

Page 44: ...ation Manual 5 10 151267 5 4 5 General Alarm Control Wiring This section describes general alarm control wiring as shown in Figure 5 9 Figure 5 9 General Alarm Control Wiring Supervised Power Limited 4 7 kΩ UL Listed EOL Model 7628 firealarmresources com ...

Page 45: ...6 can be used in installations where the audio needs to be split to different floors or zones to accommodate a safe and efficient evacuation process Important See Section 6 4 4 and 6 4 5 for output control of speaker circuits by zone or general alarm Note Each speaker circuit is capable of 20 watts maximum power not to exceed 50 watts for the system 6 1 SKE ZN6 Board and Components Figure 6 1 SKE ...

Page 46: ...l Not Used 6 Not Used 7 8 GND Ground 9 GND Ground 10 Alarm Active Signal input from main DMR to indicate when an Alarm occurs Active low 11 Alarm Select 1 Used by FACP for automatic alarm control of zone outputs Active low 12 Alarm Select 2 13 Alarm Select 3 14 Alarm Select 4 15 Alarm Select 5 16 Alarm Select 6 17 GND Ground 18 MIC Active Signal input from main DMR to indicate when the microphone ...

Page 47: ...ker output 6 negative connection used for Class B Style Y configuration IN5 Speaker 5 return positive connection used for Class A Style Z configuration Speaker 5 return negative connection used for Class A Style Z configuration OUT5 Speaker output 5 positive connection used for Class B Style Y configuration Speaker output 5 negative connection used for Class B Style Y configuration IN4 Speaker 4 r...

Page 48: ... indicates that it does not detect the 15 kΩ end of line resistor on the speaker loop Terminal Name Description Not Used IN3 Speaker 3 return positive connection used for Class A Style Z configuration Speaker 3 return negative connection used for Class A Style Z configuration OUT3 Speaker output 3 positive connection used for Class B Style Y configuration Speaker output 3 negative connection used ...

Page 49: ...SKE ZN6 into the SKE450 cabinet 1 Unlock and open the SKE450 control panel cabinet door 2 Remove the control panel cover door retaining screws Figure 6 2 SKE450 Cabinet With Control Panel Cover In Place 3 Swing the control panel cover door open Circuit Rating Operating Voltage 24 VDC Current Draw Standby 30 mA Alarm All channels active 120 mA Humidity 93 non condensing max Control Panel Cover Reta...

Page 50: ...ion Manual 6 6 151267 4 Remove the SKE ZN6 access plate 5 Mount the SKE ZN6 to the SKE450 cabinet mounting standoffs with the 7 10 screw in standoffs provided Figure 6 3 SKE ZN6 Mounting Standoff Locations SKE ZN6 Mounting Standoffs firealarmresources com ...

Page 51: ... ZN6 because supervision will not be provided at the SKE 450 6 4 Speaker Wiring Each SKE ZN6 supplies six NACs Notification Appliance Circuits for speaker connection The speaker circuits can be supervised and wired Class B Style Y or Class A Style Z Each speaker circuit is capable of 20 watts of power Note This configuration illustrates a 25V installation if using an SKE V70 For 70 7V installation...

Page 52: ... other speaker loops are configured in the same manner to their respective OUT terminals 6 4 3 Class A Style Z Figure 6 6 illustrates how to wire speakers to the control panel using Class A Style Z supervision Figure 6 6 Class A Style Z Speaker Configuration Note Figure 6 6 uses Speaker Loop 1 as an example of the wiring All other speaker loops are configured in the same manner to their respective...

Page 53: ...ontrol the six separate zones on the SKE ZN6 six zone splitter Connect an active low relay or contact from the FACP to the Alarm Selects on the SKE ZN6 see Figure 6 7 Figure 6 7 FACP Alarm Control Outputs Supervised Power Limited Non Supervised Power Limited 4 7 kΩ UL Listed EOL Model 7628 Must be wired within 20 feet and in conduit firealarmresources com ...

Page 54: ...ation Manual 6 10 151267 6 4 5 General Alarm Control Wiring This section describes general alarm control wiring as shown in Figure 6 8 Figure 6 8 General Alarm Control Wiring Supervised Power Limited 4 7 kΩ UL Listed EOL Model 7628 firealarmresources com ...

Page 55: ...he SKE SRM 7 1 Specifications Parameter Rating Operating Voltage 24 VDC Current Draw Standby 30 mA Dimensions Height 10 1 4 26 04 cm Width 10 3 8 26 35 cm Depth 3 1 8 7 94 cm Operating Temperature 0 C 49 C 32 F 120 F Humidity 93 non condensing max Microphone LEDs Microphone Connector Cover Plate Screws Cover Plate Screws Cover Plate firealarmresources com ...

Page 56: ...o temperatures outside the range of 0 C 49 C 32 F 120 F or humidity outside the range of 10 85 at 30 C 86 F noncondensing Follow these steps to mount the remote microphone cabinet 1 Remove the SKE SRM from it s packing container 2 Unlock the cabinet and remove the cabinet door 3 Unplug microphone from microphone connector See Figure 7 1 Place microphone in a safe location while completing cabinet ...

Page 57: ...nchors through the cabinet mounting holes See Figure 7 3 Figure 7 3 Cabinet Mounting Hole Locations 7 Run any wires needed for the installation See Section 7 3 2 for more information about wire requirements Chassis Mounting Screw Chassis Mounting Screw Cabinet Mounting Holes Cabinet Mounting Holes firealarmresources com ...

Page 58: ... the main panel if switch 4 on SW2 is set to ON see Table 4 1 Figure 7 4 illustrates how to wire the SKE SRM to the main control panel See also Table 7 1 Figure 7 4 The SKE SRM Wiring Connections to the SKE 450 Table 7 1 Wire Terminations Remote Mic Terminals Main Control Terminals Remote Microphone Active In Connect to Connect to Active Connect to Out Connect to Supervised Power Limited Microphon...

Page 59: ...e microphone can be used for emergency use only Voice will be broadcasted via the main panel In alarm mode the remote microphone can be used to interrupt any prerecorded messages to allow manual evacuation The remote microphone will operate in an ALL CALL mode Table 7 2 LED Descriptions LED Color State Meaning Green On The remote microphone has DC power Off No DC power Yellow On Local trouble indi...

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Page 61: ...el cabinet 1 Unlock and open the cabinet door 2 Remove the two cover plate retaining screws then open the control panel cover plate See Figure 8 1 Figure 8 1 View of Cabinet With Cover Plate in Place Note The control panel cover plate can be remove by removing the Hinge screw 3 Run all wire needed to install the system at this time See Section 8 2 Control Panel Cover Plate Control Panel Cover Plat...

Page 62: ...llation Operation Manual 8 2 151267 4 Mount the module into the cabinet as shown in Figure 8 2 Figure 8 2 Main Control Board Mounting Location 5 Connect wiring as described in Section 8 2 SKE V70 Cabinet Mounting Screws firealarmresources com ...

Page 63: ... the SKE V70 Module is installed all speaker wiring must be separated by a minimum of 1 4 from the low voltage wiring and must exit the cabinet through its own opening 8 2 1 Connecting the SKE V70 to the Main Control Panel Connect the SKE V70 to the main control panel using the supplied wire harness See Figure 8 3 Note Speaker outputs of the SKE 450 must not be used when using the SKE V70 because ...

Page 64: ...ss B Style Y supervision Figure 8 4 Class B Style Y Speaker Configuration 8 2 3 Class A Style Z Wiring to the SKE V70 Figure 8 5 illustrates how to wire speakers to the SKE V70 using Class A Style Z wiring Figure 8 5 Class A Style Z Speaker Configuration Supervised Power Limited 15 kΩ EOL UL Listed Model 7630 SKE V70 SKE 450 Supervised Power Limited SKE V70 SKE 450 firealarmresources com ...

Page 65: ... SPLITTER to the connector on the 4 or 6 zone splitter as shown in Figure 8 6 Figure 8 6 Wire Harness Connections for Splitter and Main Control Notes Refer to Section 5 for SKE ZN4 installation and wiring instructions Refer to Section 6 for SKE ZN6 installation and wiring instructions Speaker outputs of SKE 450 and the SKE V70 must not be used when using either SKE ZN4 ZN6 in combination with SKE ...

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Page 67: ...y Current Alarm Current Main Control Panel 1 Standby 140 mA 140 mA Alarm 590 mA 590 mA SKE ZN4 1 Standby 45 mA mA Alarm All Channels 250 mA mA SKE ZN6 1 Standby 35 mA mA Alarm All Channels 120 mA mA SKE SRM 1 Standby 30 mA mA Alarm 30 mA mA SKE V70 1 Standby 10 mA mA Alarm 70 mA mA A Current Subtotals mA mA Notification Devices Refer to device manual for number of devices and current ratings Full ...

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Page 69: ...ect to inspection and testing at the factory before actual deter mination is made to allow credit RMA number must be prominently displayed on the outside of the shipping box See return address example under Advanced Replacement Policy Include a packing slip that has the RMA number a content list and a detailed description of the problem should be included with each return All products returned to ...

Page 70: ...acement A new or refurbished board will be shipped to the customer The customer will initially be billed for the replacement board but a credit will be issued after the repairable board is received at Silent Knight All returned products must comply with the guidelines described under General Terms and Conditions The defective board must be returned within 30 days of shipment of replacement board f...

Page 71: ...SILENT KNIGHT or its authorized distributors This warranty is also void if there is a failure to maintain the products and systems in which they operate in a proper and workable manner In case of defect secure a Return Material Authorization form from our Return Authorization Department This writing constitutes the only warranty made by SILENT KNIGHT with respect to its products SILENT KNIGHT does...

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Page 73: ...its Without Zone Splitter 1 Open the cabinet door 2 Remove the microphone from the holder by lifting up and then out 3 While holding the microphone 1 to 2 inches from your mouth press the mic key and deliver your message Paging Follow these steps to use this system to page Units With SKE ZN4 or ZN6 Zone Splitter 1 Open the cabinet door 2 Remove the microphone from the holder by lifting up and then...

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