Troubleshooting
Problem
Possible Cause
Corrective Action
Power
Unit is not running,
Unit needs cleaning
Clean the unit (Heating Plate, Mineral Ditch, etc.) and
some lights are on
change Mineral Absorption Pad as needed
Unit is out of water
Refill and reinstall Water Tank
Humidity level set too low
Reset humidity to a higher level
Unit is too hot
Turn off the power and let the unit cool down
Power Unit is not installed
Reinstall Power Unit
properly
Unit is not set on level
Place the unit on a firm, flat, and level surface
surface
There is too much moisture
Turn off the power and completely dry out the unit
inside the unit
Unit is not running, no lights
Unit is off due to timer
Press Power button
Power unit is not
Reinstall Power unit
installed properly
Power outage
Press Power button
Humidity level was set but
Humidity level set too low
Reset humidity to a higher level
unit does not start
Humidity level was set but
Humidity level set too high
Reset humidity to a lower level
unit does not shut off
Tripping the circuit breaker
Too many appliances
Remove excessive appliance(s) or place the
plugged in the same circuit
humidifier in a different circuit
Light flickering
Electrical interference
Place the humidifier in a different circuit (power outlet)
Sound
Crackling, popping sound
Unit needs cleaning
Clean the unit (Heating Plate, Mineral Reservoir, etc.)
and change Mineral Absorption Pad as needed
Gurgling sound
Unit is operating normally
None needed
There is no difference in
Unit is operating normally
None needed
sound between the high
and low setting
Humidity Display
Humidity display is too high
Moisture/condensation
Turn off the power and completely dry out the unit
accumulated in humidity sensor
Unit is overfilled with water
Drain the excess water from the base and completely
dry out the unit
Humidity display is too low
Unit is too hot
Turn off the power and let the unit cool down
Condensation
Condensation forming
Humidity level set too high
Reset humidity to a lower level and/or reduce the
on the walls and/or windows
Output level
Unit is placed too close to
Relocate the unit
the wall and/or windows
Steam/condensation
Unit is overfilled with water
Drain the excess water from the base and completely
coming out of the front grill
dry out the unit
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