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Frequently asked questions
:
Q Where can I find my MAC ID and MAC CRC codes?
:
A The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or on the
back of the thermostat (visible when removed from wallplate). Each thermostat has a unique MAC
ID and MAC CRC.
:
Q My thermostat is unable to register to the Total Connect Comfort website.
:
A Verify that the thermostat is correctly enrolled on your home Wi-Fi network. You might also see
the Wi-Fi Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your
computer, verify that
you can open the site at mytotalconnectcomfort.com
If you cannot open the site, switch off the internet modem for a few seconds, then power it
back on.
:
Q I registered on the Total Connect Comfort website but was unable to login using my new
account.
:
A Check your email and ensure that you received an activation email. Follow the instructions to
activate your account and then login to the website.
Summary of Contents for FocusPRO TH6320WF Wi-Fi Series
Page 1: ...User Guide FocusPRO TH6320WF Wi Fi Series Programmable Thermostat ...
Page 2: ...69 2736EFS 03 ii In the box you will find Thermostat ID Card User Guide Quick Reference Card ...
Page 47: ...FocusPRO Série TH6320WF Wi Fi Thermostat Programmable Guide de l utilisateur ...
Page 93: ...Guía del usuario FocusPRO Serie Red inalámbrica Wi Fi TH6320WF Termostato Programable ...
Page 139: ...45 69 2736EFS 03 ...