Honeywell eZtrend V5, Operating Manual, Page: 115 / 116

43-TV-25-05 GLO Issue 3 09/01 UK
How would you rate the reputation of 0.
Tick as appropriate
A very reputable, successful company
A reputable company
A disreputable company
No views either way
Reputation
Service
2
How do you rate or perceive the following service
levels provided by our sales staff?
Tick as appropriate
Excellent Good Fair
Response speed
Quality of response
Follow up response
Overall level of service
How do you rate or perceive the following service
levels provided by our Technical Support Service?
Tick as appropriate
Excellent Good Fair
Response speed
Quality of response
Follow up response
Overall level of service
How could our service be improved upon
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How many times do you receive a visit from one of
our Sales representatives? Visits every:
1-3 months 3-6 months 6-12 months
How does that compare to our competitors?
More Less The same
Score on a level of 1-10, with 10 being the best
Quality of manuals / sales literature
Administration / documentation and letters
Technical expertise of our sales staff
Sales staff ability to give informed advice
The quality of the
0.
sales team.
Pricing
0.
understanding of your industry.
How do you perceive our range of products?
Tick as appropriate
Products offered are better than those of competitors
Products offered are worse than those of competitors
Products offered are the same as those of competi-
tors
Any other comments
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Are there any products that we do not provide that
you would like us to provide - or any we could
improve on?
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Improvements to existing products..........................
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Products
3
4
General
If you are an existing or new customer, what made
you choose
0.O
Only on price
Price plus a combination of factors
Prefer to deal with a reputable company
0. offers more than the competition in terms
of ’added value’ over and above the product itself
Thank you for completing this questionnaire.
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Photo copy this form and Fax to us on
+1 (215) 641 4245
Name .....................................................
Company name ......................................
Address .................................................
...............................................................
...............................................................
County................. Postcode...................
Tel:........................ Fax..........................
Company business ................................
...............................................................
1
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