Honeywell 720P Reference Manual Download | Manualshive

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Troubleshooting

Problem: Cannot Connect to a Device

When the following message (

) displays in the status bar of the IP Utility, your

device connection is limited. Usually this warning state indicates that your PC and the
device you are connecting to are on different subnets. Contact your network administrator
for help to resolve your network issue(s).

Figure A-1

Limited or No Connection Message

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Summary of Contents for 720P

Page 1: ...Document 800 07067 Rev C 11 10 Reference Guide EQUIP Series 720p True Day Night Network Box Camera NTSC PAL HCD5MIH HCD5MIHX ...

Page 2: ......

Page 3: ...Reference Guide ...

Page 4: ...of the Honeywell Color Day Night Network Camera B 10 10 Added correct screen shots and the correct content for SnapShot and Rebooting cameras C 11 10 Corrected the description of the Compression Settings added an explanation of PSIA compliance updated the Web Client screenshots added explanations of ELC and PoE to the glossary 4 ...

Page 5: ...deo 20 Connecting Power 21 Connecting Alarms 22 Connecting Audio 24 Restoring Factory Defaults 24 3 Installing the Honeywell IP Utility and Web Client Software 25 About the Honeywell IP Utility and Web Client 25 About the Honeywell IP Utility 25 About the Web Client 26 User Profiles Honeywell IP Utility and Web Client 26 Step 1 Confirm Your System Requirements 27 Step 2 Install the Honeywell IP Ut...

Page 6: ...lient 42 Navigating the Web Client User Interface 43 Live View 44 Taking a SnapShot 45 Device Settings 45 Configuring IP and Firmware Settings 45 Resetting the Device 46 Compression Settings 47 Video Codec Settings Tab 48 Statistics Received Bit Rate and Frame Rate 50 Camera Setup 50 Auto Exposure 51 White Balance 52 Video Analytics 53 Sabotage Detection 54 Configuring Video Motion Detection 57 Al...

Page 7: ...Logging On 36 Figure 4 1 Launching the Web Client from the IP Utility 41 Figure 4 2 Web Client Window Layout Administrator Log On 43 Figure 4 3 Web Client Administrator User 44 Figure 4 4 Web Client Guest User 44 Figure 4 5 Device Settings 45 Figure 4 6 IP and Firmware Settings Device Information Tab 46 Figure 4 7 Compressions Settings Tab Primary Stream 47 Figure 4 8 Video Codec Settings Tab Avai...

Page 8: ...8 Figures ...

Page 9: ...ents 27 Table 3 3 Items Installed On Your System 27 Table 3 4 IP Network Device Setting Options 32 Table 4 1 User Roles and Privileges 40 Table 4 2 Tabs Views in the Web Client Application 43 Table 4 3 Video Streaming Resolutions 48 Table 4 4 Compression Settings 48 Table 4 5 Auto Exposure Settings 51 Table 4 6 White Balance Settings 53 Table 4 7 Blur Threshold Values 55 Table 4 8 Blinding Thresho...

Page 10: ...10 Tables ...

Page 11: ... of its components Chapter 2 Installation and Setup provides procedures for installing cameras lens adjustment and setting up a network camera environment Chapter 3 Installing the Honeywell IP Utility and Web Client Software describes how to install and use the Honeywell IP Utility and Web Client software Chapter 4 IP Camera Web Client describes how to use the Web Client application to view video ...

Page 12: ... FCC Rules these limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE THE COVER NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED SERVICE PERSONNEL THIS SYMBOL INDICATES THAT IMPORTANT OPERATING AN...

Page 13: ...id the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Manufacturer s Declaration of Conformance North America The equipment supplied with this guide conforms to UL 60905 1 and CSA C22 2 No 60950 Europe The manufacturer declares that the equipment supplied with this guide is compliant with the essential protection requirements of the EMC dir...

Page 14: ... and the nature of the problem available for the technical service representative Prior authorization must be obtained for all returns exchanges or credits Items shipped to Honeywell without a clearly identified Return Merchandise Authorization RMA number may be refused ...

Page 15: ...llance over a network connection See Table 1 1 for a list of camera models Figure 1 1 Camera Overview Table 1 1 Network Camera Model Numbers Model Number Description HCD5MIH True Day Night 720p Network Camera NTSC HCD5MIHX True Day Night 720p Network Camera PAL Reset button restores factory default settings CS lens mount Lens connector for DC Auto Iris lens plug ...

Page 16: ...gital video streams simultaneously independently configurable Remote firmware updates Support of both Dynamic and Static IP address assignment Multiple levels of password protected remote access prevents unauthorized users from altering system settings Advanced IP locator software to make system setup easy Web server for remote setup of camera video and network parameters 24 VAC or PoE IEEE 802 3 ...

Page 17: ... cameras to find your camera and download the latest manuals and software updates Unpack Everything Check that the items received match those listed on the order form and packing slip The packing box should include in addition to this User Guide One network camera 3 pin terminal block for Power input 4 pin terminal block for Alarm input output One product warranty One CD containing the product sof...

Page 18: ...tallation of a network camera consists of the following steps Installation Selecting the Lens The network camera supports the use of a manual iris lens or DC Direct Drive auto iris lens When using a DC auto iris lens it should be connected to the camera through the 4 pin square socket located at the side of the camera see Figure 2 1 If you are disatisfied with the sharpness of the image then you s...

Page 19: ...crews Mounting the Camera Mounting points are provided on the top and bottom of the camera and are used to mount the camera on a bracket or tripod for indoor applications They are designed to accept standard sized mounting bolts 1 4 x 20 The mounting bracket must be capable of supporting the weight of the camera and its lens Caution Some installation codes state that the mounting bracket must be c...

Page 20: ...ng installation to aim and focus the camera as needed Connect the VIDEO connector on the rear of the camera to the video input connector on your spot monitor Use standard size mounting bolts 1 4 x 20 to mount the camera on a bracket or tripod Analog video connection for a spot monitor 24 VAC power Audio line level input and output connections 600 Ohm impedance RJ45 Ethernet network connection usin...

Page 21: ...EEE 802 3 Power over Ethernet compatible hub To avoid damage to the camera never connect more than one type of power supply at the same time WARNING The use of a CSA Certified UL Listed Class 2 power supply is required to ensure compliance with electrical safety standards Note Check the power source from the external power supply before applying power to the camera 1 Connect the camera to a power ...

Page 22: ...tallation involves a 24V AC power source then please wait approximately 60 seconds after connecting to a power source for video to appear on the local video out Caution Installation must be performed by a qualified service technician The proper wire gauge for the distance and number of cameras must be determined to maintain 24 VAC at each camera Caution When powering the camera from 24 VAC a UPS s...

Page 23: ...n page 58 to configure the alarm inputs The network camera has a LAMP setting which allows control of the moving IR cut filter when there is a change in state from Normally Open to Normally Closed see Alarm Settings on page 58 for more information In this way the moving IR cut filter and the day night operation of the camera can be synchronized with external lighting changes using a common control...

Page 24: ...sing any audio source that provides an industry standard line level input 3 5 mm jack The camera can also receive audio from the client PC and provide an industry standard line level output 3 5 mm jack suitable to connect to audio devices Audio input and output have 600 Ohm impedance See Audio Settings on page 59 to configure audio options Restoring Factory Defaults Your network camera has a Facto...

Page 25: ...t is installed from a CD or downloaded from the Honeywell Systems Group website www honeywellvideo com It is installed on a local workstation and primarily used by Administrators to configure the EQUIP Series of products residing on an IP network The IP Utility enables users to Discover device s on a network Configure the IP network settings name device s upgrade firmware change passwords Open ind...

Page 26: ... time After the IP Utility software is installed you can change the Administrator or Guest passwords Table 3 1 User Profiles for Honeywell IP Utility and the Web Client Interface Administrator Guest Honeywell IP Utility View the list of available network devices and connect to the devices Configure the IP network settings Upgrade firmware Change the password to access the IP Utility application Ch...

Page 27: ...ation can be used to access the Web Client Table 3 2 PC Minimum System Requirements Component Requirement Operating System Windows XP Windows 7 or WINServer 2003 Processor Intel Pentium IV 3 1 GHz or faster RAM 1 GB RAM 32 bit or 2 GB RAM 64 bit Table 3 3 Items Installed On Your System Item Function Honeywell IP Utility software To enable use of the Web Client to configure cameras and view live vi...

Page 28: ...enter I Agree to reach the software downloads page c Locate your device in the list for example click Cameras for HCD5MIH X series cameras d Under Honeywell IP Utility download extract and open the Honeywell IP Utility Set up exe icon from where you extracted the file 3 When the Honeywell IP Utility InstallShield Wizard opens follow the instructions After the installation is complete a Honeywell I...

Page 29: ... Honeywell IP Utility program searches for devices on the network and opens to the Honeywell IP Utility user interface 5 Automatically discover or manually refresh the list of devices on the network Use the manual refresh if a new device was added after you logged onto the system You do not need to do anything to discover devices When you log on to the IP Utility the devices on the network includi...

Page 30: ...trators can change the Web Client user passwords IP Network Setting assigns network settings automatically or manually Connect button Disconnect button Limited No connectivity button Refresh button Upgrade Firmware downloaded from the Honeywell website Use the Product Filter drop down menu to select a specific device such as all HCD5MIH X cameras Click Apply to save manually configured network set...

Page 31: ...o individual Web Client applications for each discovered device In the Discovery pane double click the device to which you want to connect OR Select the device and click the Connect button The network settings for the connected device are displayed in the System pane Disconnecting from a Device In the Discovery pane select the device and click Disconnect Note If you disconnect the device without s...

Page 32: ...atic assigned by the network Subnet Mask The subnet mask or netmask value of the device on the network IP networks can be divided into several smaller networks by subnetting When a network is subnetted you must specify a subnet mask which tells network devices which smaller network they belong to Note If the subnet mask is not properly configured the camera might not be able to communicate with ot...

Page 33: ...t values might cause a failure when connecting to the device See Table 3 4 for definitions of each setting 1 In the Discovery pane select the device and click Connect 2 To assign a static IP address to the device from the System tab click to clear the Obtain an IP Address automatically check box 3 Enter a Device Name for example FrontLobby01 Note The MAC address is a factory assigned address that ...

Page 34: ...e is installed for the first time you can change the Administrator or Guest passwords and upgrade firmware Note It is important to click Apply in order to save any configuration change 1 Log onto the Web Client There are two ways to launch the Web Client and log on via the Honeywell IP Utility Program or directly from Internet Explorer Honeywell IP Utility a Log onto the Honeywell IP Utility progr...

Page 35: ...you use the Web Client to discover connected devices for the first time If you have a previous version of IP ActiveX is installed you are prompted to upgrade to Honeywell secure ActiveX control Figure 3 5 ActiveX Prompt Click Yes 4 Follow the InstallShield Wizard prompts to install the secure Honeywell IP ActiveX on your PC 5 The InstallShield Wizard Completed message indicates a successful Active...

Page 36: ...IP Utility and Bonjour OR The Control Panel to uninstall IP Utility Bonjour and IP ActiveX Uninstalling IP Utility Using the Start Menu 1 Click Start All Programs Honeywell Video Systems EQUIP Series IP Utility Uninstall Honeywell IP Utility 2 Click Yes The Honeywell IP Utility is uninstalled 3 During the uninstallation process you are prompted to also uninstall the Bonjour program Click Yes to re...

Page 37: ...Programs and select Honeywell IP Utility or Honeywell IP ActiveX from the Currently installed programs list 3 Click Change Remove The IP Utility Installation Wizard screen opens 4 Click Next Remove The Honeywell IP Utility is uninstalled 5 During the uninstallation process you are prompted to also uninstall the Bonjour program Click Yes to remove Bonjour or No to only uninstall the Honeywell IP Ut...

Page 38: ...38 Installing the Honeywell IP Utility and Web Client Software ...

Page 39: ...and functions Configuring compression settings Configuring camera settings Setting tamper detection Configuring audio alarm and motion detection settings Overview The network camera Web Client is a web based application that enables you to view video listen to audio and configure camera sabotage detection motion detection alarm and audio settings for the network camera Certain features of the IP C...

Page 40: ...the address bar Note The web page where you log on to the Honeywell IP Utility and any IP device web page for example the IP Web Client look very similar You can tell the difference between the two sites by the IP address in the web browser as well as the program name in the lower left corner of the window Table 4 1 User Roles and Privileges User Role Privileges Administrator View video and networ...

Page 41: ...d The default Administrator password is 1234 Only one Administrator can be logged in at a time The default Guest password is guest 4 Click The Honeywell IP Utility program searches for devices on the network and opens to the Honeywell IP Utility user interface 5 In the Discovery pane double click the device you want to connect to OR Select the device and click Connect The network settings for the ...

Page 42: ...ns 2 Select a User Name and enter a Password a From the User Name drop down list select admin or guest b In the Password field enter the case sensitive password The default Administrator password is 1234 The default Guest password is guest c Click 3 The Web Client interface opens and live streaming video displays on the monitor Logging Out of the Web Client To log out from the Web Client applicati...

Page 43: ...ministrators can access all tabs The image from your HCD5MIH X camera displays on every tab SnapShot Table 4 2 Tabs Views in the Web Client Application Tab Enables you to Live View View video and take SnapShots Device Settings View the network settings and firmware details of the camera Restore to factory defaults and reboot a camera Compression Settings Configure the compression Set the maximum b...

Page 44: ...ation Screens are divided between displaying current video and the configuration options associated with the view Click a Tab to display the corresponding view Click to select the video stream SnapShot When an alarm is detected an alarm message appears here to notify the operator Logging on as a Guest limits users to Live View tab functions only See Live View for more details When an alarm is dete...

Page 45: ...tings The Device Settings tab allows you to view the network settings and firmware details of the camera It also allows you to restore to basic or full Factory Defaults and to reboot a camera Configuring IP and Firmware Settings Depending on the hardware installation there is a tab called either Device Information or Device Settings In both cases the IP and Firmware Settings panel mirrors the info...

Page 46: ...ed before the action occurs Device Name as entered in the IP Utility program IP Address on the network DHCP Static APIPA Firmware Settings including product name and version Video Format NTSC or PAL Subnet Mask and Default Gateway address that connects the camera to the network MAC Address is a factory assigned address unique for each device Restart Restarts the camera while maintaining the existi...

Page 47: ...Type Resolution Frame Rate Priority Quality or Bit Rate Compression Ratio if Quality is chosen as the priority Target Bit Rate if Bit Rate is chosen as the priority Maximum Bit Rate that the camera will provide across the network GOP number of frames Figure 4 7 Compressions Settings Tab Primary Stream Your HCD5MIH X camera supports simultaneous video streams The Primary stream delivers H 264 compr...

Page 48: ...or Quality or Bit Rate Set the Compression Ratio Set the Target Bit Rate Primary Stream Secondary Stream Set the Maximum Bit Rate kbps Set the GOP Group of Pictures Default settings shown for NTSC models Default settings shown for NTSC models Table 4 3 Video Streaming Resolutions Primary Stream Resolutions Secondary Stream Resolutions 1280 x 720 800 x 450 640 x 360 320 x 180 640 x 360 320 x 180 Ta...

Page 49: ...escription Select this Priority field setting Field Setting Description Quality see Figure 4 9 Maximum Bit Rate The Target Bit Rate field is grayed out If the actual bit rate use statistics to determine from the camera momentarily exceeds the maximum bit rate MBR the camera will maintain the actual frames per second Bit Rate see Figure 4 9 Target Bit Rate and Maximum Bit Rate Maximum Bit Rate and ...

Page 50: ...To view in real time the received bit rate and frame rate statistics of the current image 1 Click the Compression Settings tab 2 In the Statistics area select the Received check box Deselecting the check box disables the refresh rate Note The Received check box is disabled by default When you log out this check box reverts to the disabled state Camera Setup The Camera Setup view provides access to...

Page 51: ...lect ELC when using a manual iris lens Adjust the ELC level to the appropriate value so that the image is well exposed neither too bright nor too dark ALC Automatic Light Compensation DC Iris Level 1 25 Select ALC when using using a DC auto iris lens Adjust the ALC level to the appropriate value so that the image is well exposed neither too bright nor too dark AGC Automatic Gain Control Off 20 dB ...

Page 52: ...selected the IR cut filter is off removed at all times Night Mode B W or Color Sets the color mode as B W monochrome or Color in Night Mode Day Night must be set to Night Detect Time 5 60 seconds Sets the time 5 60 seconds before the camera switches to Day or Night mode after detecting a low light condition or a normal light condition respectively Day Night must be set to Auto DayToNight 1 7 Deter...

Page 53: ...ur blinding and scene changes Table 4 6 White Balance Settings Option Description AWC Auto Auto White Balance Control Mode An automatic white balance mode that can be used in scenes which have constant lighting The user can optimize WB for the given scene by pressing and holding an adjustment button MWB Manual Mode Manual white balance mode Set the Red and Blue gains from 0 255 AWC Push Auto White...

Page 54: ...e Video Analytics tab blinding the camera blurring the video display and tampering with the camera field of view The user should note that when the following conditions are applicable the tamper detection features should be manually disabled to avoid raising false alarms During the configuration of the video display While text is overlaid on the video If the video display becomes too dark EachTamp...

Page 55: ...list Disable is the default value Note You must click Apply after you make changes to any settings to save those changes Settings are not saved unless you click Apply Configuring Camera Blinding Detection An obstacle in front of the camera lens can blind the camera When this occurs camera blinding is detected and an alarm message appears above the video display see Figure 4 13 To detect camera bli...

Page 56: ...ect one of the following options Table 4 8 Blinding Threshold Values Value To detect High 80 Maximum blinding The alarm message appears when your camera is blinded by 80 or more Medium 50 Medium blinding The alarm message appears when your camera is blinded by 50 or more Low 30 Minimum blinding The alarm message appears when your camera is blinded by 30 or more Table 4 9 Scene Change Threshold Val...

Page 57: ...lick Apply Configuring Video Motion Detection For motion detection an Administrator can enable and configure up to 5 zones within a scene The enabled and configured zones will be monitored for motion 1 Click the Region drop down menu then select a region from the five available 2 Click the VMD drop down arrow and select Enable The Regions appear in their default positions 3 Click Apply 4 Click and...

Page 58: ...r flashing lights to the alarm output connector to signal camera users that an alarm is activated Set the Alarm Output as Normally Open or Normally Close See Connecting Alarms on page 20 for more information When alarm inputs are connected the camera triggers an alarm only when the normal state open or closed changes An alarm message appears on the Web Client screen see Figure 4 13 to notify the o...

Page 59: ...ion in full duplex mode Connect industry standard line level audio input and output to the back of your camera See Connecting Audio on page 19 for more information Audio configuration for your network camera is straightforward Figure 4 16 Audio Settings To listen to or capture audio from the camera enable the Camera to Client PC check box To listen to audio from the client PC enable the Client PC ...

Page 60: ...60 IP Camera Web Client ...

Page 61: ... returned to Honeywell Video Systems for warranty or service repair must have a Return Merchandise Authorization RMA number The RMA number must be clearly marked on all return packages and internal paperwork Problem Web Client Does Not Display the Expected Video Possible solutions Ensure that your web browser settings have been configured to allow ActiveX controls see Step 5 Launch the Web Client ...

Page 62: ... in the status bar of the IP Utility your device connection is limited Usually this warning state indicates that your PC and the device you are connecting to are on different subnets Contact your network administrator for help to resolve your network issue s Figure A 1 Limited or No Connection Message ...

Page 63: ...is Control DC Iris level 1 25 White Balance AWB AWC MWB Manual Mode AWC Push Audio Signal Specifications Audio Two Way Line in out Electrical Specifications Input Voltage 24 VAC PoE IEEE 802 3af Input Voltage Range 17 28 VAC Surge Suppression 1 5 kW transient Power Consumption 5 W max Mechanical Dimensions WxH See diagrams on page 65 Weight 1 1 lb 0 5 kg camera only Construction Housing Aluminum F...

Page 64: ...Administrator 1 Guest Video access from web browser Camera live view for 1 client Full control of all camera settings available to administrator Minimum web browsing requirements Pentium IV CPU 3 1 GHz or equivalent AMD 1 GB RAM Windows 2003 XP 7 Installation Management and Maintenance Honeywell IP Utility software identifies the IP address checks the status of the device Firmware upgrades over HT...

Page 65: ...HCD5MIH X 720p True Day Night Network Box Camera Reference Guide Document 800 07067 Rev C 65 11 10 Figure B 1 Camera Dimensions 5 34 135 6 mm 0 81 20 6 mm 2 44 62 0 mm 2 44 62 0 mm ...

Page 66: ...66 Specifications ...

Page 67: ...motion blur The higher the DSS setting the more likely motion blur will occur ELC Electronic Light Control Typically used with manual iris lenses The image brightness is controlled electronically by the camera through automatically adjusting shutter speed for a properly exposed picture Flickerless Eliminates the flicker that can appear in an image under certain lighting conditions for example fluo...

Page 68: ...otion of a fast moving object reduce image blur rendering it sharp Fast shutter speeds allow less light to all on the CCD and can darken the image For fast shutter speeds ensure there is adequate lighting Usually selected using DIP switches on the side of the camera Subnet Mask A number used to identify a subnetwork so that an IP address can be shared on a LAN True Day Night The incorporation of a...

Page 69: ...53 B bit rate 48 49 setting 47 49 viewing statistics 50 blinding threshold 53 56 blur threshold 53 55 Bonjour software 27 C camera type 45 camera blinding 55 camera field of view change 56 camera settings AGC 51 ALC 51 AWC 53 DayToNight 52 detect time 52 flickerless 52 MWB 53 NightToDay 52 compression ratio setting 47 compression settings 47 48 bit rate 49 frame rate 48 GOP group of pictures 49 ma...

Page 70: ... logging out 34 uninstalling 36 user types 26 web client and 34 41 IP Utility logging onto 29 L LAN 27 launch web client 30 34 41 launching an IP Web Client 40 launching the IP Utility 29 limited no connectivity button 30 31 live view tab layout 43 log off from the IP Web Client 42 logging onto an IP Web Client 40 logging onto the IP Utility 29 M MAC address 32 33 46 manual white balance mode 53 m...

Page 71: ...rame rate 50 subnet mask 32 46 system requirements 27 T tamper detection 54 target bit rate 48 49 target bit rate setting 47 thresholds video analytics 53 U uninstalling software 36 upgrading firmware 30 user manuals how to find installed 28 user profiles 26 V video analytics tab 53 format 46 viewing live 43 video analytics 53 blinding threshold 56 blur threshold 55 camera blinding 55 field of vie...

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Page 74: ...299 410 200 Honeywell Systems Group Deutschland Johannes Mauthe Straße 14 D 72458 Albstadt Germany www honeywell com security de 49 74 31 8 01 0 Honeywell Systems Group France Immeuble Lavoisier Parc de Haute Technologie 3 7 rue Georges Besse 92160 Antony France www honeywell com security fr 33 0 1 40 96 20 50 Honeywell Systems Group Italia SpA Via della Resistenza 53 59 20090 Buccinasco Milan Ita...

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