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TROUBLESHOOTING
Before contacting your dealer / Messages
6
TROUBLESHOOTING
Before contacting your dealer
In the unlikely event that you are facing a problem and you need to contact your dealer, ensure that you
have the following information available.
• Owner’s Manual
• Consider any recent work in your garden.
• [Fault History] information
Home screen
J
[5.History]
J
[2.Fault History]
Messages
If any of the following messages appear in the display, use this troubleshooting guide to address the
problem before contacting your dealer. If the problem persists, contact your dealer.
Message
Cause
Solution
Keypad
A button was pressed while the
lawnmower was running (with the
control panel cover closed).
Open the control panel cover and check if any
foreign objects are stuck inside.
If this message appears after removing any
foreign objects, contact your dealer.
ENT Key
The Enter button was pressed while
the lawnmower was running (with the
control panel cover closed).
No Operation:
An incorrect PIN (Personal
Identification Number) was input 3
times in a row.
Wait 5 minutes and input the correct PIN
(Personal Identification Number). If you forgot the
PIN, contact your dealer.
Clock Reset
The backup battery power has drained
during long-term storage. The clock
has been reset.
Set the current date and time. The time must be in
24-hour format.
If the clock cannot be set, contact your dealer.
Battery voltage
high
The battery charges too much.
Remove the lawnmower from the docking station,
set the power to ON, and wait until the message
disappears.
If the message does not disappear, contact your
dealer.
Battery voltage
low
The battery does not charge enough.
Charge the lawnmower with the docking station.
If the message does not disappear, contact your
dealer.
Battery Temp
high
The battery temperature is too high.
Set the power to ON, and wait until the message
disappears.
If the message does not disappear, contact your
dealer.
Battery Temp low
The battery temperature is too low.
Put the lawnmower in a place where the
temperature 5°C or higher, set the power to ON,
and wait until the message disappears.
If the message does not disappear, contact your
dealer.
Outside loop
The lawnmower exited the boundary
wire.
Move the lawnmower into the work area.
If the message does not disappear, check if
the boundary wire connectors are correctly
connected, and check if there are no similar
lawnmowers in the area.
If the message still does not disappear, contact
your dealer.