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CUSTOMER INFORMATION
CUSTOMER INFORMATION
CUSTOMER INFORMATION
Learn about information specific to you as a Honda customer and how to get
help.
Frequently Asked Questions/Troubleshooting
Below are some frequently asked questions and troubleshooting items that you
may have about the vehicle.
Q:
How do I set the vehicle clock?
A:
The time is automatically set using GPS signals.
Q:
Why doesn’t the vehicle start when I press the POWER button?
A:
The brake pedal must be pressed to start the power system.
Q:
What is the AUTO setting on my headlight lever?
A:
When in the AUTO position, the vehicle’s exterior lights will automatically
turn on or off, depending on the ambient lighting.
Q:
Why won’t the driver’s door unlock when I grab the door handle, even
though the keyless access remote is within range?
A:
If you pull the handle too quickly, the system may not have time to confirm
the door is unlocked. Wait to hear a beep to confirm the door is unlocked. If
you are wearing gloves, the system may be slow to respond.
Q:
After my battery was disconnected or went dead, the audio system is asking
for a code. Where do I find this?
A:
In most cases, you do not need to enter a code. Turn on the vehicle and
the audio system, and press and hold the POWER button until the system
reactivates.
Q:
Why can’t I operate Pandora through the audio system?
A:
Audio may be streaming through
Bluetooth
Audio. Make sure Pandora mode
is selected and the phone cable is properly connected to the USB adapter
cable (if using). Some phones may prompt you to “Allow” a connection.
Q:
Is my phone compatible with
Bluetooth
features?
A:
Visit
automobiles.honda.com/handsfreelink
to check phone compatibility for
Bluetooth
Audio,
Bluetooth
HandsFreeLink, and SMS text messaging.
Q:
Every time I press the Talk button, the system gives me voice prompts. Can I
turn these off?*
A:
From the HOME screen, select SETTINGS. Select System, then select Voice
Prompt. Select Off.
Q:
The amber indicator with a tire and an exclamation mark is on. What does it
mean?
A:
Either your tire pressure is low or you recently filled a tire. See page 119.
Contact Us
Personnel at your authorized Honda Clarity Electric dealer are trained
professionals. They should be able to answer all your questions. If you
encounter a problem that your dealership does not solve to your satisfaction,
please discuss it with the dealership’s service manager or general manager. If
you are dissatisfied with the decision made by the dealership’s management,
contact Honda Automobile Customer Service.
American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Blvd.
Mail Stop 100-5E-8A
Torrance, CA 90501-2746
Tel: (800) 999-1009
When you call or write, please give us the following information:
• Vehicle Identification Number
• Date of purchase
• Odometer reading of your vehicle
• Your name, address, and telephone number
• A detailed description of the problem
• Name of the authorized Honda Clarity Electric dealer who sold the vehicle to
you
Honda Roadside Assistance
24-hour emergency road service is available to you throughout your
3-year/36,000-mile warranty term. Services include jump starting, flat tire and
lockout assistance, towing, and more (limitations apply). Call (866) 372-5139.
