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TROUBLESHOOTING

PROBLEM:  Water does not completely shut off.

POSSIBLE CAUSE:  Rubber valve seat is dirty, stuck, or 

broken.

CORRECTIVE ACTION: 

1.  Shut off the water supply to the faucet that leaks. 

2.  Remove the handle on the problem side. Loosen the 

bonnet by turning it counterclockwise. Lift out the 

cartridge assembly.

3.  Inspect the rubber valve seat in the faucet body. If there is 

debris or brass scrap on the surface of the seat, remove 

it. If the rubber seat is stuck tightly in the water inlet hole, 

push it gently with a fingertip so that it moves up and down 

smoothly. The spring (smaller end up) must be replaced 

underneath the valve seat. If the rubber valve seat is worn 

out or broken, replace the cartridge by calling Customer 

Service.

4.  Replace the cartridge in the faucet body. Make sure that 

the ridges on the two sides of the cartridge bonnet fit 

into the grooves on the two sides of the faucet body. 

Tightly screw the bonnet onto the faucet body.

5. Re-install the handle.

PARTS LIST

For replacement parts, call our customer service department at 1-877-319-3757, 7 a.m. - 5 p.m., CST, Monday - Friday.

PART

DESCRIPTION

PART NUMBER

1

Body

2,3,4 H Renewable seat and screw,  

O-ring, Compression cartridge

RP 01470

2,3,4 C Renewable seat and screw,  

O-ring, Compression cartridge

RP 01471

5

Flange

RP 01472

6

Handle

RP 01473

7

Handle screw

8

Index button – cold

9

Index button – hot

10

Cap

RP 01474

ROUGH-IN

3.72"

1.97"

3.37"

2.17"

1

2

10

3

4

5

6

7

8

9

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