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P a g e
TROUBLESHOOTING FOR STEAM CABIN
ISSUE
CAUSE
SOLUTION
Touch panel does not work
1. Not connected properly
Check connection between control panel and power
box
2. Wrong voltage
Change to 220V supply
No steam
1. Desired steam room
temperature is lower than
current temperature
Increase the desired temperature to be higher than
current temperature
2. The water inlet valve is not
letting water in
Check water inlet valve for blockage and
12V power supply to valve
3. The water level sensor is not
working
(water coming out of steam
outlet)
Clean scale of the water level sensor or replace it
4. Thermal switch in the heater
is not working (no steam from
generator)
Change thermal switch installed inside the heater
5. The heater is not working
Change the heater
6. The water supply is shut off
Open water valve
Steam generator keeps
adding water
1. The water inlet electromagnetic
valve is not shutting off
Replace water inlet valve
2. Water level sensor cannot
detect signal
Clean scale of water level sensor or replace it
Power supply is off when
on/off button is pushed
1. There is short circuit from heater Replace heater
2. There is short from thermal
switch inside heater
Replace thermal switch
Water leaks from valve
The seal is damaged
Change the seal
Water flow volume is low
Water supply has clogged filter. Clean Filter.
For additional help, call Homeward Bath at 1-866-STEAM-61.