9
PROBLEM
POSSIBLE CAUSE
SOLUTION
Unit will not operate
• Unit is not plugged in
• No power to unit
• Plug unit in
• Press the ON/OFF button to
turn the power on
• Check circuits, fuses, try a
different outlet
Reduced airflow or poor
filtering
• The back grille may be blocked
• True HEPA Filter may be
clogged
• Carbon Odor Filter may be
clogged
• Check to make sure nothing
is blocking the back grille and
air outlet
• Replace the filter
Excessive noise
• The unit is not level
• Place the unit on a flat, level
surface
Replace filter light remains lit
after filter replacement
• The appropriate replace filter
indicator needs to be reset
• Press and hold the appropriate
replace filter button for 3
seconds
The air purifier seems to be
producing odors
• The filters need replacing
• Replace the filters as needed
TROUBLESHOOTING
This product earned the ENERGY STAR by meeting strict energy efficiency guidelines set by the US EPA.
US EPA does not endorse any manufacturer claims of healthier indoor air from the use of this product.
The energy efficiency of this ENERGY STAR qualified model is measured based on a ratio between the
model’s CADR for Dust and the electrical energy it consumes, or CADR/Watt.
