Homebase HBTK3, User Manual

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Problem solving
9
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
Problem Possible Reason Potential Solution
Appliance not turning on.

Power outlet is faulty.

Plug is faulty.

Fuse is broken.

Check power outlet is working by using a
different appliance to see if socket is faulty.
If socket is working call customer helpline/
return to store. If not get a qualified
electrician to fix outlet.

Visually inspect the plug/cable, if faulty call
customer helpline/ return to store.

Unplug, then check or replace fuse.
Appliance is not heating.

Appliance is not turned on.

Heating element is faulty.

Flick the switch down to turn on the
appliance.

If the switch is working then it may be
possible the heating element is faulty.
Contact customer helpline/ return to store.
Appliance/water smells or
taste funny

Appliance is new.

New appliances need to be boiled a few
times, emptied and replaced with cold
water. This is due to the product being new.
If the problem continues then contact
customer helpline/ return to store.