10
PROBLEMS
SOLUTIONS
“My device is on but it’s
not producing enough
mist.”
Check to see if there is enough water in the tank. Fill with cool
water.
Make sure your device is placed on a level surface.
“My device is not
producing any mist at
all.”
The water level where the ultrasonic chip is located is too high. Take
out the water tank, pour the water out, clean the silicon inside the
water tank, and check to make sure the float is not reversed.
If there is no red light alarm, no mist after turning on the unit,
please contact customer service as your ultrasonic chip might be
broken.
“There’s water
accumulating on the top
cover of my device.”
Refer to the “Add aroma” section and make sure your nozzle is not
on backwards.
Look at the surrounding area to make sure there is nothing blocking
the nozzle.
Make sure your diffuser pad is correctly installed by referring to the
“Add aroma” section.
Monitor your humidity levels. High-environmental humidity will
accelerate water condensation.
“There’s water on the
floor near my device.”
Look at the surrounding area to make sure there is nothing blocking
the nozzle.
Monitor your humidity levels. High-environmental humidity will
accelerate water condensation.
Make sure your device is not placed in a corner or small area on
the highest setting. For enclosed spaces without air-conditioning,
control the times to avoid excessive humidity.
“There’s water-shortage
alarm.”
Check to see if there is enough water in the tank. Fill with cool
water.
Open up your device and see if your float is installed in the correct
direction.
If the alarm continues without cause, please contact customer
service.
Troubleshooting
