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PROBLEM POSSIBLE CAUSE REMEDY
No steam is released through the hose or
accessories.
A. Steam cleaner is not turned on.
B. Water tank is empty.
C. Unit is not plugged in.
D. Boiler is not fully heated.
A. Follow the instructions on page 7.
B. Put 700 ml (23 oz) of water into the boiler.
C. Plug unit into outlet.
D. Wait for the SteamReady™ indicator (6)
to turn on.
Drops of water leak from the attachments. A. Unit is not fully heated.
B. Condensation was created from non-use.
C. O-rings need to be replaced.
A. Wait for the SteamReady™ indicator (6)
to turn on.
B. Let water run through system until
steam comes out.
C. Replace O-rings.
Dirty water is coming out. A. Scale may have built up. A. Follow maintenance instructions
on page 15.
Not enough steam pressure. A. The variable pressure control on the
steam cleaner may be set too low.
B. Scale may have built up.
A. Turn the variable pressure control wheel
until the desired pressure is reached.
B. Follow maintenance instructions
on page 15.
The steam is too wet. A. There is too much water inside the boiler. A. Let the steam come out until it is dry.
TROUBLESHOOTING
Do not operate the steam cleaner with a damaged cord, plug or if the steam cleaner has been dropped or damaged. To avoid risk of electric
shock, do not disassemble or attempt to repair the unit on your own. Return the unit to Dupray for examination, repair or replacement.
All service is to be performed by authorized professionals of Dupray service centers.